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February 2024 by No No
The service was phenomenal, quick and easy set up! WAYYYYY cheaper and better than verizon, all around great service with emilio and gio! Thank you!
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February 2024 by Steve Allen
Really disappointed. Been a customer for a number of years. Went in to upgrade my phone. Store wouldn’t even let me purchase the phone outright. Apparently I had to lease it. Then when I went to trade in my old phone apparently I couldn’t trade it in because of a small unnoticeable line. What a joke. It’s time for my family to switch phone companies anyway. We will take our business elsewhere. I do not recommend you take your business here.
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January 2024 by Kayla Westcott
We were assured when joining T-Mobile that there was great coverage in Wenatchee and in Entiat where we live, double checked by the employee showing us a coverage map and told us it will get even better when they joined Sprint for more coverage. I get terrible service EVERYWHERE except in the Seattle area where we don’t go. They sent us a booster for our house but it’s hit and miss and most the time no one can hear us when we call it’s always cutting out. They tried telling me maybe it was my new phone when I purchased it through them, tried a new SIM card etc etc. My husband has the same issue and so does everyone I know with T-Mobile. You spend the money for their service but you never have coverage any where. I urge everyone to avoid T-Mobile for phone service.
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December 2023 by Tammy Liddycoat
My cell phone which is still under warranty has been malfunctioning. Man behind the counter looked at my account and said we have 5 months left to go on a contract and that I could either buy a new phone or file a warranty claim and pay the $100 deductible."Okay no problem I'll pay the deductible, let's do this" was my response.. to which the man behind the counter then told me to go home and process the warranty on my home computer. ?.I own a smartphone but I do not own a personal home computer ? But the guy behind the counter would still not help me again telling me to go home and process my own warranty ?
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January 2023 by Carl Keen
Do yourself a favor stay as far away as possible. Worst experience I've ever had with a cell phone company. Haven't found one t mobile employee that doesn't lie. Manager especially. T mobile owes me several hundred dollars. Have done everything that they told me to several weeks ago. Still haven't received 1 dollar. If you like being ripped off and lied to them t mobile is for you
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September 2022 by Chris F
Coming to the USA from Canada, we needed to have a SIM card activated for our phone accessed to a USA network. Luis, with the help of Jonathan, made this process pleasant and seamless. These two fellows provided cheerful, friendly, and superior service. They were great guys. Our thanks to them and this T-Mobile location.
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September 2022 by Mitch Hargan
Great customer service. Very helpful. Both gentlemen were great. Thanks t-mobile
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August 2022 by G p
My wife and I recently visited this store to inquire about senior plans. Verizon customers for over 20 years, we were looking to save money. Emilio helped us and explained our options. He easily moved us over to Magenta 55 plan.$70 a month. We brought our own phones and things went very smoothly. Our service is fabulous and we pleased. Thank Emilio and T-Mobile!!
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August 2022 by joseph mckinney
I Went to this store to upgrade my 3rd broken Zflip 3 phone. they looked up my account and said i need to pay down one more month to get the jump upgrade, so i paid for the next month and then told i need to call back in two hours to see if the payment went through. After three hours i called back to see if it the payment went through, they told me no it hasn't and i needed to come in Monday because they are closed on Sundays as soon as i got off the phone i called the T-mobile in east Wenatchee and was told it did go through and i was ready for the upgrade so I went there for my up grade they were very helpful. They stayed after closing to finish my wife's and I upgraded phones. The Wenatchee store is very unprofessional. Another issue i have is that i am paying for a phone that was loan to me and returned to the store six months ago. the phone was setup by Branden when i had to send my z-flip 3 phone to Samsung for repairs. I run a business and could not be with out a phone so Branden helped me with a loaner phone. Now Branden has left the Wenatchee store and now works at East Wenatchee store. The phone was returned to Wenatchee store but was never processed and I'm still paying for a phone I don't have. I was told by the Wenatchee store that i need to deal with Branden and that they can't help me. I spoke to the East Wenatchee store they told me that the Wenatchee store manager needs to file a lost claim since the phone was purchased with them. In the meantime, I'm still paying for a phone I don't have. So unprofessional. As soon as my issues are cleared up i will be doing my business with the East Wenatchee T-Mobile store.
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July 2022 by Soheil Ebadi
Excellent team. Previously when this store was sprint I always had to come in for problems but now I am always greeted with a smile and helped with any problems or questions I have
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June 2022 by Xiomara Bello
The manager messed up my account. I had too go too the East Wenatchee T-Mobile and see Efrain and Dakota to get my issues resolved. Don’t go to Wenatchee location they don’t know their stuff. Go to East Wenatchee location.
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February 2022 by Sandra McBride
Very unprofessional and rude don't go to this store!!!
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December 2021 by Russell Neumiller
The rep that was there couldn't help me with my phone issue. Had to go to another store to get my phone fixed.
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October 2021 by Jeff Pratt
Eh not my favorite store
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August 2021 by Geraldine McCaw
This store was closed when on Google it said it was open. I went to the East Wenatchee store and they were amazing. Won't be coming back to this store.
