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October 2023 by brigitte Murray
Absolutely the best shoe store in town
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August 2023 by Adrian Aspinall
Went in looking for some work boots, found that and more. The proprietor was very helpful, helping me find the right fit and a good pair of boots. I will definitely be back.
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May 2023 by Giovanni Lopez
Salesman convinced me that I needed a bigger sized boot since they were out of stock of boots in my size. I was hesitant but after a while was convinced and took the bigger size. A week after I bought them and walked around in the boots the toe box started collapsing and concaving around my toes. I asked if I could return or exchange them and was told I would not be able to since they were worn out of box. I understand that I made the bad decision by buying a bigger boot that didn’t fit my foot exactly but they could’ve been a bit more accommodating since I took their recommendation for sizing and dropped $600 on boots. I like supporting small business when I can but I wouldn’t recommend this place to any of my friends after my interaction with them, definitely put a sour taste in my mouth customer service wise.
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May 2023 by ben criswell
Has the best customer service and a high-quality product.
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May 2023 by Norman H.
I just wanted a set of shoes shined, but then showed me a big rip in the leather i had forgot about. So he fixed that too, looks brand new again! Pricing totally reasonable, AND at Neal's shoe store, it's fun talking shop while he works, too. THIS IS A REAL AND VERY HELPFUL SHOE REPAIR STORE.
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February 2023 by Sandra V.
Picked up a pair of shoes for my brother who has gotten the soles repaired. They looked like brand new shoes! Shined up and cleaned, re soled and beaming leather. This business is a gem for sure, as cobblers are hard to find nowadays. If you have a leather piece that has some life left in it; this is a great place to work with. Craftsmanship is next level and you can see the quality of the work
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February 2023 by Jay Harding
They got everything good service
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July 2022 by Dan Brown
Excellent, family-owned shoe store that sells the good stuff! Stopped in to get a pair of Danner boots that I could have worked on down the road, so I don't have to swap them out all the time, they have full servicing ability for your boots as well as just sales. The shop itself is really neat, kind of an older-store feel that is extremely relaxing. The selection is definitely toward the higher-quality end, with corresponding prices, but their prices are competitive for the quality of product sold. Definitely my go-to for boots in Wenatchee, can't recommend them enough.
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July 2022 by Jacob Wolf
Good Work at Fair Prices and Excellent Customer Service. Would recommend to anyone.
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April 2022 by Dolores Rockafield
Repaired the lock on my handbag in 15 minutes at a very low price. It looks like new! Very polite and efficient. Highly recommend!
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January 2022 by Tom Moro
Great small town locally owned business ! Been looking for months for my danner work boots and Neil’s had just the right pair ! Highly recommended with great customer service! Thank you
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May 2021 by Rhonda Stephens
Take your tired feet to Neal's, they will thank you!!! I literally hobbled in and within hours of using my new inserts was able to walk again. Excellent shoe and boot repair. If they don't have your size or your shoe they will order what you need.
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March 2021 by David Knowles
Cliff was knowledgeable and friendly. I told him my work environment and my specific needs and he found the perfect boot for me. I'll be shopping at Neal's exclusively for my boot needs. I highly recommend this shop.
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October 2020 by Ross Vickery
Great service! Always willing to answer any of my questions, fix any quarks and take the time to measure my feet and get me the best fitting boot. Neil was able to order me a custom tailored boot to my specifications in a timely manner. Plus, it's a cool little shop, local business and good people. I highly recomend!
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August 2020 by Vance Frost
First class service and boot repair. These guys have deep roots in the Wenatchee/East Wenatchee area. A treasure to the valley.
