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February 2024 by Tim Roach
Summer of 2022 I brought my block, pistons and crank to Jerry's Auto Supply. I wanted them to hone the cylinders and reassemble with new crank bearings, rings and pistons. They also repaired a flat spot on the crank. I thought all was well even though got the block back 4 weeks after I was told It would be ready (this is not the issue). Now a year and a half later I have a hole in the block and the rod cap and bearings from #3 sitting in the oil pan. After speaking with them, I was not billed for any assembly and therefore are claiming no responsibility. So by not charging for the assembly they gave themselves a way out of a potentially poor assembly and improperly torqued bearing cap.
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February 2024 by Robert Rix
Friendly and helpful staff.
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February 2024 by Damion
Great customer service friendly staff one of the best place to get all your Auto Parts
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October 2023 by Tammy Bentley
Always have what I need when I go in.
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September 2023 by Patrick Lyons
Great knowledge alot of in stocks items makes it very helpful!
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March 2023 by Andy Bauer
Nice staffDecent selection of products
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December 2022 by Sapphire Raven
A week ago I purchased an AC compressor. No issues then. The device turned out to be defective. Upon returning the item I was informed that they can not refund or replace it unless I have purchased additional parts the first time. They claimed that these parts are what are needed to flush out the system to prevent further damage to the unit. That is fine and good except for one problem. I was not informed of this the first time. After some back and forth they eventually agreed to forfeit the cost of the part and provide the replacement free of charge. With a catch. If for any reason the secondary device fails I must purchase the additional parts to get the warranty. Fed up with this nonsense I decided to purchase the parts so I can get the warranty. This problem could have been avoided if I was informed that I would need to purchase additional items for the warranty to be valid.Presently, I am about to make my third trip back for one part alone because they are giving me the wrong part despite how clear I am about what I need. I even asked them to look at the old, no-good parts to ensure accuracy. That did not happen. I was informed by my mechanic that his male customers do not have any issues with them. That may or may not play a factor in this mess.If you need to go to Jerry's Auto I highly recommend the one in Chelan, Wa. They are great. This place... Not so much.
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December 2022 by Shawn Minton
I have a truck that is difficult to find the right parts for. When I went in looking for the right lug nuts the other day 4 of their employees spent 30 minutes brain storming on a solution to my problem when they could have easily brushed me off. I give them credit for doing their best!
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December 2022 by M Aguilar
Napa has great replacement parts for your vehicles. Unfortunately the merger with Jerrys auto supply was not a successful as they probably envisioned. Customer service has decreased very low. At different occasions I have left dissatisfied and disappointed. My recommendations to this store is they either need to hire competent staffing or they need a better system for ordering/verifying correct parts for your vehicle.
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May 2022 by Underestimated Garage
Reason why im giving low review is i paid 700 for a head to be rebuild like new they didnt even torque down nothing to spec, everything from the griddle was loose, i had mechanic call me tell me he went over the head and had to pay still more for something i had already left jerrys to do . Dont recommend taking for rebuilds or anything that has to do with a build if they cant do it right the first time.
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February 2022 by ShaneB240
This Napa store on S Wenatchee Ave has ordered me the wrong parts on numerous occasions, why I still put faith in them I don’t know.
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February 2022 by Tiffany Janae
Always so helpful, they seem to have what is needed everytime.
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December 2021 by Steven Nason
Great Supply Store! Got alot everything u need !!
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November 2021 by Luis Quintana
Go to place for pro help also seems to be the only machine shop around town.
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November 2021 by Jeff Pratt
Not too friendly, and didn't have the part I needed
