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January 2024 by Beth Culp
Kind, quick, efficient. Not just packages, but when we needed our pictures for passport renewals. Even during holiday and after when busy, the employees are efficient and polite.
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December 2023 by Carissa Olsen
The family that owns/operates this location is amazing. They are so kind and friendly. I had a mailbox with them for years and it gave me huge peace of mind. I no longer needed it after I moved across town, but they still treat me like family when I come in and they go above and beyond when it comes to their service.
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November 2023 by janet mattson
I was in a bind for my husbands surprise 70th birthday and the manager, Shameel Faiyaz, pulled out a big win. He was concerned about my ideas, but he rolled with it and even offered to go the extra mile and manipulate my project to insure proper printing. My project (decoupaged wooden coasters) turned out amazing!! A HUGE thank you Shameel!!!
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November 2023 by bob bob
once they were trustworthy •• And that's gone. I have stopped being able to receive maximum importance medical delivery there. originally they had offered a very perfect integrity hold for pickup which costs less than mailboxes for those of us specifically deliver items to clients after they arrive from the manufacturer. it was simple for $5 per item held. I used this to do business as a delivery person to fix package theft and bad mailroom behavior done by post office and some of the apartments landlords in this local area. I receive my own and some for people I deliver it to. now they are not reliable or trust worthy at all. the integrity of it is gone, I didn't expect that with the ups brand but maybe they hired a bad worker I don't know. •••••••• I think it's just one worker who did this wrong. it ruined my life for multiple Destination I deliver to, for last few months. now I can not trust them again and I hope they won't lose new glasses which shipped slower due to time for manufacturing. goodbye to this corrupt neighborhood. in conclusion, you should be a lot more careful with your local small businesses and be worried that doing your work wrong will harm the less able, the mothers, the loved ones for whom we put in all our work. be more worried that you will hurt them if you do it wrong. please do not do this to someone's deliveries again. I'm begging you. I won't forgive but honestly people don't deserve to lose their purchases that isn't sold in the stores easily. this did so much damage to my locals biz. I am really stunned. you can't do that when people trust you doing it right. we will pay somewhere else as soon as we figure out that it's wasting our time and livelihood to type in your destination as where to get a purchase.
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November 2023 by Maria Perez
I’ve been coming to this location for years. I had a disappointing experience today at this UPS Store. I went in to have a single page printed on cardstock, but I was informed that the person who prints on cardstock wasn’t available (which seemed odd to me as I’ve worked in printing before and know they can print on one machine but ok). I reluctantly agreed to have my print on regular paper and was told it would cost 17 cents. After confirming the price, I sent the file and quickly went to my car to get change. However, when I returned, I was shocked to be told it would actually cost $1.70. When I questioned this sudden price increase, the employee simply said, “yeah, no, it’s $1.70 for the first page.” Feeling misled, I decided to decline the print and left the store frustrated with the poor service. Also love that every response to bad reviews are the same exact response and offer no solution. I will not be using the services of this store again.
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October 2023 by Ruth Salas
On Monday 23 I came to this store and mailed 2 letters.One of the letter the representative told me it'll be there by Wednesday 25. I paid the fee and left with my receipt and tracking #.I've tracked my letter at it shows that this has not left the store. USPS tracking is still waiting for the letter.When I called the store the response from the employee is that they have no control of this due to being mailed to a PO Box and it's being handled by USPS.... Well Everytime I check the USPS tracking it shows they are stills waiting for the letter since it only shows a label being created and that's it.I want to know where is my letter.There were important documents and now is nowhere to be found.The customer service and efficiency from this store is really frustrating and disappointing
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October 2023 by Jackson Zeiner
Just had a wedding so as you can imagine we've had a lot of deliveries after. So far, UPS is the only delivery company that hasn't:1: Thrown our boxes over our fence2: Left our boxes in our alley.3: Left our boxes on the sidewalk in front of our house.Can't say how much I appreciate a delivery service that actually does their job.
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October 2023 by Angelica Brewer
I had a very nice experience here while dropping off a package. It was a very short wait for my receipt because the man at the counter was very efficient! I'll come here again for sure.
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August 2023 by Miranda McPherson
I must admit that I don't often write reviews, but the customer service I experienced was so remarkable that I felt compelled to share my thoughts. During my recent visit to your store, I needed to process numerous returns from multiple retailers. Thankfully, I had the pleasure of interacting with Miss Lilianna. As someone with visual impairment and central vision loss, completing tasks like this can be quite challenging for me. I rely on my AirPods and the VoiceOver feature on my iPhone to navigate, using a screen reader instead of relying on my vision.Today's returns were more complicated than usual, and I found myself struggling. Throughout the process, Lilianna remained composed, and her serene demeanor helped ease my own frustration. She never made me feel like a burden, which I truly appreciate. Alongside Lilianna's exceptional service, the other two associates working in the lobby also ensured that the line continued to move smoothly, preventing any inconvenience caused by the longer transaction.Being a small business owner who frequently utilizes UPS services and works with clients who have visual impairments, I value the quality of service I receive. The consistently outstanding service I experience at this UPS store leaves a lasting impression on me. Loyal customer doesn't even begin to describe it—I am deeply committed. I want to extend my gratitude to Lilianna and the entire staff at the Highway 99 UPS store. You all have truly exceeded my expectations. Keep up the fantastic work—you all rock!
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August 2023 by Kathi Hodgins
Ivan, in training at the counter was sour faced and monotone. Ivan’s clear displeasure in scanning and accepting my Amazon returns spoiled and otherwise cool, fast, and efficient service experience. Is it too much to ask for eye contact and a simple smile?
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June 2023 by Bre Sebert
Notary service here is next to impossible to use. Website instructions say make an appointment, when you call- they don't take appointments. Instead I called same day to confirm times notary is available. After showing up, the notary wasn't actually available during the times I'd been told 2 hours prior. This location is great for returning Amazon packages/shipping. Go to the postal store across the lot for Notary- they're super efficient and have a Notary there when they say they'll be.
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June 2023 by Erin Burns
I needed to make a copy of a painting I did that was a weird size and on a canvas. After driving around all day trying to find a place that could do this I walked into this store off highway 99 and even though they could not do it the employee was so helpful and helped me find a small business that was located close that I never would have been able to find on my own and that could make print of my art. Ive been to this ups many time and they have always been helpful but this was the exact type of help I needed after all the hurdles I had taken. So thankful that these employees go out of thier way to learn everything in this trade even when thier own store may not be able to handle an order. Thank you so much!
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March 2023 by Isaias
I’ve been to this location only once to do business, and that was getting a passport photo. The process was very quick and easy. When I received my passport photo prints, the associate stated that if for whatever reason my photo was rejected, that I could come back with receipt and get them retaken free of charge. As soon as I looked at my photo, I looked a little too far from the camera compared to my old passport photo. I didn’t say anything as I figured they know what the exact requirements for the photos are, since they offer this service. Well, I sent it in to get my passport renewed and sure enough four weeks later it was rejected as it didn’t meet the requirements. My head was too small in the photo (less than an inch). Now I have to get another one taken and send it in which is now going to delay my passport a few more weeks. My advice to anyone who needs a passport photo and is on a timeline to get their passport, go somewhere else! Or make sure they measure your head in the photo before you leave the store as it needs to be between 1” - 1 3/8” from bottom of chin to top of your head. Only giving 2 stars because it was quick and the associates were friendly. But definitely need more training on passport photos.
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March 2023 by Ivan Didyk
Came in to do a notary. The notary person Renika told us she’s busy but she will help us next. After she was done w the customer she was working with, she proceeded to start working with another customer on a separate printing machine. There were 3 other employees in the building. Would not recommend this location.
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February 2023 by Ivan D.
Came in to do a notary. The notary person Renika told us she's busy but she will help us next. After she was done w the customer she was working with, she proceeded to start working with another customer on a separate printing machine. There were 3 other employees in the building. Would not recommend this location.