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February 2024 by TC Holmes (TangoCharliePDX)
What I love about this place is I can drop off packages for both UPS and FedEx. Nice folks,too. If I lived in the local area I would keep my mailbox here.
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February 2024 by Jacob Casperson
Great place! People are very friendly
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January 2024 by Piyush
Great for Notary services!
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July 2023 by Annette Joy
I don't post reviews. I have to say this place has really gone down hill. I had a mailbox here for 4 years around 10 years back and had a great experience with them. So as a repeat customer I was expecting the same stellar service. Instead it is subpar. The staff are hard working but confrontational when any issues arise that need a softer touch. Instead it is so bad that even though I paid a year in advance I decided to never have anything sent there and to get another mailbox. The staff that I dealt with were rude, abrasive and inept. Especially, the girl who set up my account. SHE DIDN'T CARE to even have my appropriate address or to tell me that I couldn't cancel the year membership if I switched from monthly to yearly, or any of the extra costs. When I dealt with her my last visit there, I decided to end my membership because she couldn't answer basic questions that other places could and just would say "I don't know". She just does the bare minimum and can NOT BE TRUSTED with my mail and deliveries. The person who works on Saturdays is very hard working and treats people with respect. It took me three visits and several different staff to get everything set up that the owner had set up for me the first time I used this service. It wasted a lot of my time and definitely my money. They have kept a year's worth of service that I cancelled in two months time. Remember that I had been with them 4 years 10 years back. It is that bad! They have a real training issue so the staff don't have answers to questions and they don't set up your account correctly. They don't ask questions as to all the options you need and they don't tell you about any non refundable issues. When I called to cancel, 2 months in and found there was no refund available. I let the person know that I had not been told that upfront and she became very defensive and confrontational and blamed me for not educating myself. She said, I should have contacted them the day I set it up my year account instead of monthly, to cancel my option and then she began to argue with me about how basically I didn't do a good job learning what I could and couldn't get back and that all other places were the same as there's. All I was saying was I wasn't told this by the man who set up my account and didn't have time to read the contract and cancel or change it to monthly that day. All of this was very unnecessary to add to the financial loss but it is par for the course as to why I would never use this place again. Terrible training of staff, rude staff, defensive staff and very poor customer service. It's one thing to keep the money and be respectful that I wasn't told upfront and apologize for that. It's another thing to go on and on arguing and berating someone for not having time to change it the day of. So then I asked her to not continue in a year my service and to please send me an email stating she had cancelled my service, because I DO NOT TRUST that a staff member won't automatically renew my box and charge me hundreds more for another year. She told me "she doesn't do that".So here I am to write a review to document in case this place decides to try to charge my box again next May 2024 for another year, even after today via the phone I CANCELLED MY BOX WITH THEM.
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July 2023 by Annette J.
I don't post reviews. I have to say this place has really gone down hill. I had a mailbox here for 4 years around 10 years back and had a great experience with them. So as a repeat customer I was expecting the same stellar service. Instead it is so bad that even though I paid a year in advance I decided to never have anything sent there and to get another mailbox. The staff that I dealt with were rude, abrasive and inept. It took me three visits and several different staff to get everything set up that the owner had set up for me the first time I used this service, the first time. It wasted a lot of my time and definitely my money. They have a real training issue so the staff don't have answers to questions and they don't set up your account correctly. They don't ask questions as to all the options you need and they don't tell you about any non refundable issues. When I called to cancel, 3 months in and found there was no refund available. I let the person know that I had not been told that upfront and she became very hostile and defensive about how it was in the long contract and I should have read it and I should have contacted the day I set it up to cancel my option and then she began to argue with me about how basically I didn't do a good job learning what I could and couldn't get back and that all other places were the same as there's. All I was saying was I wasn't told this by the man who set up my account and didn't have time to read the contract and cancel or change it to monthly that day. All of this was very unnecessary to add to the financial loss but it is par for the course as to why I would never use this place again. Terrible training of staff, rude staff, defensive staff and very poor customer service. It's one thing to keep the money and be respectful that I wasn't told upfront and apologize for that. It's another thing to go on and on arguing and berating someone for not having time to change it the day of. So then I asked her to not continue in a year my service and to please send me an email stating she had cancelled my service, because I DO NOT TRUST that a staff member won't automatically renew my box and charge me hundreds more for another year. She told me "she doesn't do that". So here I am to write a review to document in case this place decides to try to charge my box again next May 2024 for another year, even after today via the phone I CANCELLED MY BOX WITH THEM. What happened to the owner of this place? I never saw him when I went in and he was the main reason I went back to use this shop. He was so PROFESSIONAL. Does he know the way customers are spoken to and treated. HE needs too know. Shout out to him. Training is much needed.
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June 2023 by Andrew R.
I used to come in here Quite frequently, When I ran a online business. The customer service was not great, Until they became more familiar with me coming in on the regular. There are two employees that come to mind. BUT today, I Was in a rush and had forgotten to grab a lint roller nextdoor at the Dollarstore before work! Tape...AHA. Shipshop! And with the intent to buy a whole role of tape which was unnecessary, The kind courteous Gal working At the counter who His service before was SO courteous and kind to lend to borrow a lint roller. Human decency! Prices are high, yes. But they too. Need? To make profit. And your packages will never be lost with shipshape. Anon
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February 2023 by Cameron Jay
Great place, with a great staff! Helped me pack and ship my package safely. They also have free popcorn daily.
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December 2022 by karenina56
I love Ship Shop! They are always prompt and efficient, and helpful. I love knowing they are close by so I can ship things without worry.
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December 2022 by Apryl Risoldi
Always helpful and a friendly greeting even when I’m just dropping off packages
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December 2022 by karen Learn
Nice people good prices packages are on time.. Love this place and its people
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November 2022 by CM Crader
Very disappointed to find out that the insurance they sold to someone who was shipping a box to me via USPS wasn't USPS insurance. We were unsuccessful at jumping through all the appropriate hoops to get reimbursed for the $60 value of the package nor the $40 they charged to ship it. Giving them one extra star because we didn't follow up on everything we would have had to do, but honestly we spent a LOT of time, effort and energy tracking down the package, proving it was lost, and proving the value of it only to have it not be reimbursed because we didn't figure out all the right buttons to click through in the process and couldn't afford to spend any more lost time on it. The insurance should have been USPS -- the box was shipped USPS and they are a USPS shipper. Or are they not...
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November 2022 by Jahna V.
I run a small business and do a lot of shipping. I bring packages in almost daily and am always greeted with smiles. Every single person I've talked to there is kind. I am so grateful to have Ship Shop close by, making my busy life a little easier.
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October 2022 by CM Evans
Very disappointed to find out that the insurance they sold to someone who was shipping a box to me via USPS wasn't USPS insurance. We were unsuccessful at jumping through all the appropriate hoops to get reimbursed for the $60 value of the package nor the $40 they charged to ship it. Giving them one extra star because we didn't follow up on everything we would have had to do, but honestly we spent a LOT of time, effort and energy tracking down the package, proving it was lost, and proving the value of it only to have it not be reimbursed because we didn't figure out all the right buttons to click through in the process and couldn't afford to spend any more lost time on it. The insurance should have been USPS -- the box was shipped USPS and they are a USPS shipper. Or are they not...
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June 2022 by tiffany l
Love this place!! I've been bringing large handfuls of packages here twice a week for over a year, and they are ALWAYS reliable and super nice! Every single package is scanned and accounted for, every time. They have also helped me in the past when I thought one got lost in transit. Highly recommend them. Thank you Bree and Liz!
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May 2022 by Dom Tru
Valuable electronics arrived in tact, well preserved and the mission in mind. I recommend and will use over USPS when sending valuables or anything of value, absolutely.
