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February 2024 by Eric Martinez
Asked for a balloon on display. Was directed to where it should be. It wasn’t there. Asked again, directed back to the same place. Asked about buying the one on display, was directed back to the same place where it is not. Not once did any of the 4 people behind the counter help me find it, or go look. On my last attempt there was no one else in line preventing someone from helping. Bad customer service.
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January 2024 by Hi
Taylor’s customer service was phenomenal.He provided helpful info on a balloon order I placed & also pointed me in a good direction with other things I had questions about.Thank you Taylor!
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January 2024 by Elizabeth McConoughey
People that work here are really lovely and helpful.
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January 2024 by jacqueline kaufman
Lots of choices & the employees are always so helpful
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December 2023 by Jeff M.
The customer service is fine here, despite what other reviewers have said. In and out with an order of balloons and candles in under 20 minutes.
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November 2023 by Rayme L Vinson
Lots of things, but I was looking for Halloween games for a party & they did not have any.
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October 2023 by Ayelén Fumis
Great place to buy everything you need for any party/celebration.
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September 2023 by Robert Barrow
Great store very clean with good employees that know where items are located.
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July 2023 by Kyle Shewmaker
Over-priced, often advertise balloons they don’t have in stock,and staff starting helping other people once we paid instead of finishing our order and filling balloons. Poor service and experience.
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June 2023 by A S.
Horrible customer service! I was told to call and order balloons because they had a lot of them, when I tried to call and order I was told they the lady at the desk was busy. I asked to speak to someone else, Instead she just hung up on me. Then I called another party city and spoke to April who told me they were sold out and I should have just bought them and came back to have them filled and it was my fault for the wrong information. When I told her about the information given she said well we have new employees I don't know what to tell you, you should have bought them earlier. Very rude and could careless and couldn't wait to get off the phone! Horrible customer service! I would give zero stars if I could!
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June 2023 by John Bean
Got balloons for a birthday, paid for the Hi-float additive, and 13 hours later half the balloons were on the floor. Guess they did jot give us our hi-float.
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May 2023 by Joe Lavin
I love this place. I came in looking for a couple of cheap party favors and left with this treat!!
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March 2023 by T L C P
I've only been to your location 2 times, I personally don't shop there either, but I picked up a few orders for a couple of customers. You have a young man named Wess who works there and he is the reason why I am giving this location 5 stars ?. His customer service was very impressive. I challenge the owner to give his employees a gift card or lunch when a customer calls out one of your employees. It's a service that needs to be recognized to keep the customers feeling good about shopping at your establishment & most of all, your employees feel that you care about their hard work. Thank you, Wess, for your outstanding customer service, I know it's not easy, but it is appreciated..
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January 2023 by Theresa McFarlane
They really didn’t have a lot in the store and there was a lot of shelves that were bare. Most things were overpriced. The people working at the store did not have a customer friendly mindset. I won’t be going back here unless I need something that I know I can only get here. Party City is not competitive online, so shopping online with them is pointless.
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November 2022 by Austyn Neal
I went in here for the first time since moving over to Washington looking for Ballons. Walked in the associate made it very apparent I interrupted her conversation with her coworker , did not even greet me as I walked in I had to say “hello” , was really rude thru the entire interaction we had together. I believe her name was Jamie, her customer service was extremely poor, and she was just utterly rude. I will not be a returning customer, this left a bad taste in my mouth.