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November 2023 by Biggie L.
We bought a Mattress, Mattress protector and Powerbase in 2019 to the tune of $5137.08. About a year ago the mattress developed a 4" "hole" where I think a spring collapsed. I went through all the hoops for a warranty claim from mattress firm and it was denied because of a small stain from when I had a fever and the Mattress Protector DID NOT PROTECT. BE AWARE!!! MATTRESS FIRM WILL DO ANYTHING TO NOT HONOR THEIR WARRANTY!!! I am looking into a class action suit against them.
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November 2023 by Stephen Mesa
I went in here wanting to learn more about exactly what my wife and I want in a bed, without expecting to buy anything quite yet. Joe greeted us and was thoughtful, insightful, and knowledgeable in figuring out exactly what I like and am looking for! I felt very well informed, and ended my journey on a mattress that was perfect for me. I am very satisfied with the process, and looking forward to my bed being delivered tomorrow to upgrade my sleeping life!
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October 2023 by Sidra Goldsmit
I was very impressed with Corey. The training that he received as a sales associate showed. I used to sell mattresses at a major department store and although I feel we were given great training, it never included pillows. I specifically came in to find some info for the Purple Pillow. He took me to a mattress that would be close to my mattress comfort & I tried it out. He had noticed that my neck was not aligned properly & it wasn’t really right for me. He suggested another pillow that was much more comfortable. I purchased it immediately. Now just need for it to be delivered.
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October 2023 by Janis Parker
Joe was extremely knowledgeable about the mattresses he was selling. He was able to pinpoint the best mattress for me so I could make the decision to purchase the one that fit my needs perfectly. I greatly appreciated his help and expertise.
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October 2023 by Dave Nutter DDS
We were impressed with the helpfulness of the sales person. He showed us many different brands and was very knowledgeable about the ones that fit our needs. We are happy with the mattress and will recommend this store to others.
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September 2023 by Liane Craft
Great customer service. Very knowledgeable staff.Installation, set up and removal of existing mattress is included.Truly a pleasureable experience. Thank you Amanda! You were a pleasure to work with!
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September 2023 by Sherrie Conrad
I have not been in this store, however last night my car broke down. It was just my daughter and I. The employee noticed us in the parking lot and came out to make sure we were OK and see if we needed anything. It's hard these days to find good hearted people. When I'm looking for a new mattress I will definitely keep them in mind.Thank you to the employee that cared!!
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September 2023 by Layla LaPlante
Joe was amazing. He was patient when I changed my mind a hundred times and he remembered me from my first visit 6 months ago when I started looking at beds. He has a great attitude and I will make future purchases from him only. Everyone else at the store was great as well when watching them interact with other customers.
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September 2023 by Dana Rego
The Team at Mattress Firm on East Mill Plain was very pleasant. Joe was super helpful and took the time to let my wife and myself figure out what we really wanted. He was knowledgeable and provided us the info we needed to help us make the decision.
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September 2023 by Kevin LaFurge
This is the 3rd mattress I’ve purchased from Mattress Firm and the second from Corey. I’ve never felt pressured to buy anything and haven’t had nothing but quality service. I honestly feel they have your best interest at heart and are just trying to sell you a mattress. Highly recommend !
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September 2023 by Vicki Armstrong
the sale rep was attentive and very knowledgeable. She answered all my questions . The building was clean and well laid out for sampling all the different kinds of mattresses available. A really good experience .After having been reading and looking for the perfect mattress, I found it there . after 20 minutes, I bought 2 twin mattresses and 2 frames ..on sale!! And free delivery and set up. What more can you ask for!?
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August 2023 by Wendell R.
It was time to get a new mattress so we decided to go for a king this time around. Upon entering the store the sales associate greeted us but didn't give us the impression that she needed to "sell us. " once we had looked around sufficiently, she approached asking a few question to guate our level of interest in purchasing. Once she knew we were interested in make a purchase she walked us slowly toward what we were looking for as it pertained to sleep style, level of firmness etc. we gave her the budget we were working with and she went to work. Between some light conversation and us laying awkwardly on the bed in from the the associate, we arrived to a decision and made the purchase. The prices range of course so make certain you go in with a budget unless money is no object to you.
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August 2023 by TJ Schreiner
I had a great experience buying my new mattress from Gabby at Mattress Firm. He was very knowledgeable and helped me find the perfect mattress for my needs. I would highly recommend this store and Gabby to anyone looking for a mattress. Thank you for making my purchase so easy.
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July 2023 by Charles Siebert
I recently had the pleasure of working with Gabby, a remarkable salesman and certified sleep expert at Mattress Firm. From the moment we stepped into the store, it was evident that Gabby's dedication to providing outstanding service went far beyond the typical salesperson role. His wealth of knowledge and genuine passion for helping customers achieve the best night's sleep truly set him apart.Gabby's expertise was immediately apparent as he patiently educated us on the various mattress options available, explaining the unique features and benefits of each one. He attentively listened to our preferences, concerns, and specific needs, ensuring that we made an informed decision about our new bed and adjustable frame. It was refreshing to work with someone who genuinely cared about our sleep experience rather than simply making a sale.What truly impressed us was Gabby's willingness to go above and beyond to accommodate our circumstances. We had a complicated schedule due to being out of town, and Gabby graciously worked around our availability to provide an extended delivery window. His exceptional communication skills shone through as he consistently kept us updated on the status of our items in the warehouse and confirmed the delivery times.Throughout the entire process, Gabby's dedication to customer satisfaction was evident. He consistently provided excellent service, ensuring that we felt valued and taken care of every step of the way.I cannot recommend Gabby at Mattress Firm enough. If you are looking for a mattress, Gabby is the sleep expert to see.
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July 2023 by Kathleen Hunter
Mattress Firm on Mill Plain in a plaza.Amanda was our customer "agent". She was well informed about good prices for 80 year old Bob to buy a frame (head and foot adjustable) and mattress that is just right for his back and swollen ankles.We were able to buy and pick it up at the warehouse in my S10 pickup and saved more money.Excellent info and service at the warehouse. Really appreciated her knowledge and willingness to review available products in clearance too, and assure us they were available the same day. Good, complete and quick experience to make sure it is right for Bob. Way to do it! Good job Amanda. Thank you. He loves his new bed!