June 2022 by Belinda Hall
Always a great experience here. I’ve bought my mattress a few months ago and just came back to find a cheaper but comfortable/warranty mattress for my daughter. The sales guy listened to what our needs were, didn’t over sell us and found us the perfect one within the budget. And it came with a 10 year warranty like my more expensive one. I am happy to know this will be the mattress my 5 year old will have for the next 10 years and it didn’t break the bank. If you’re shopping around definitely stop in here as it’s worth the time. You won’t feel pressured and you at least leave with good intel to make a decision for you and your family when you’re ready.
June 2022 by Sarah Morton
Betsy was very helpful in assisting us with our mattress purchase at this location. She went above and beyond with customer service, which we especially appreciated being new to the area and having just moved in the day we purchased the mattress. I highly recommend this location and Betsy!
May 2022 by Ross Blumberg
Patrick was very friendly and welcoming. He was also cpletely professional, providing us with great information and choices so we could make an informed decision about a new bed. The best retail experience we have had in a long time. I would highly recommend Patrick and this store to anyone shopping for a bed
May 2022 by Chris Anderson
Firm Mattress Vancouver on Thurston found me the mattress I have been dreaming of! Betsy was so good at having me compare mattresses in the showroom based on what I shared with her about my health issues and sleep pattern. Great pricing and guarantees! It was a pleasant buying experience and I can’t wait for my mattress to arrive!!!
May 2022 by Benito Ventura
This was the 4th mattress store we had been too. The sales person was very helpful in getting us what we needed and explaining everything along the way. We got what we needed for an affordable price and we'll be going back later on to replace our mattress.
May 2022 by Daniel Goodrich
One of our friends recommended this store, and we were not disappointed! Patrick was very helpful and with his guidance, we were quickly able to figure out which mattress was best for us!
April 2022 by Anthony Vu
Great customer service up until they opened up a credit card under my name disguised as asking "do you want to see if you qualify for financing." All I got was an apology for the "miscommunication" and it's not a credit card (even though they sent me an email that clearly says "Mattress Firm Credit Card"). Very deceptive. Wouldn't recommend coming into this location at least.If you have to buy through them I suggest doing it online rather in person.
March 2022 by Karen M
Quickest, most informative mattress buying experience from Betsy! She without a doubt wanted to make sure we were taken care of, but also understood the value of time. I would recommend her to anyone.
March 2022 by Jared H.
This was my third stop to look at mattresses. While other stores had near as good of deals, the 2 individuals working there on Sunday were very delightful and beyond helpful, more than their competitors. I can highly recommend. :)
February 2022 by Benny Asanoma
This store has such a welcoming feeling and the representative Patrick made me feel confident in my purchase with his knowledge and GREAT customer service! Patrick is a credit to Mattress Firm by immediately talking to me about the great sales and already fantastic prices on products! Thank you Patrick & keep up the great work!
January 2022 by Daisie Sutton
We received great service from the salesman at this store and got a good deal on a quality mattress! The salesman was very friendly and playful with my child which helped me to focus on the merchandise instead of chasing my child around the store and he even played hide and go seek when we were checking out. :) I would highly recommend this store to anyone!
January 2022 by Ryan Griffin
Great service, Patrick is awesome to work with and will definitely go the extra distance to ensure you're happy with your purchase!
December 2021 by Robin Lopez
The only downfall to this place is navigating the parking lot. The salesman is friendly and listened to what I wanted. Showed products without being overly pushy and answered my question and concerns promptly.
December 2021 by Rod Smith
Time for a new bed, Patrick is very helpful when it comes to zeroing in on exactly what works and why. Highly recommended!
November 2021 by PAUL VAUGHN
I was looking for only a box spring. The service I received at this store was beyond exceptional. I went in looking for what has to be the lowest priced item that the mattress store has. I explained from the beginning and I got service that absolutely knocked my socks off. I recently just moved into the area all the way from VA and am a Veteran. My wife and I had purchased a mattress elsewhere for our guest room and alas discovered we would need a box spring. I went searching on a mission. This particular mattress firm understood the assignment. The customer service was like that from an old time store and both store representatives were very on top of helping me make a selection. They also both were then very assuring and informative regarding directions to the warehouse to pick up the selection. I will send anyone and everyone I know to this location. Bravo!!!!