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January 2024 by 윤나은
The clerk responded in a very unfriendly manner and was rude.Contrary to the recipe, I did not respond to the request to add all vegetables.In the end, rather than receiving the sandwich hand-to-hand, I almost slid it at the counter and tossed it. It was absurdI don't think I'll ever go again
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December 2023 by Mahir Jain
Extremely rude and pathetic staff. We were asked to wait on the side and others behind us in the line were served only because we requested vegetarian.
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October 2023 by Rahul Saini
Staff was so rude. Very bad customer service. They don’t know how to talk with customers .
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December 2022 by Wow
Don't waste your time here!I paid a pathetic $18dls for alarge drink and a subway (piece of bread) with just a little bit of chicken. No veggies, no dressing, nothing but a robbed.Too bad there is no zero ⭐
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November 2022 by Mad M.
I went to grab something to eat and I ordered a meal sandwich and drink and some cookies like usual and I'm familiar with the prices and not the first time I buy from Subway and the lady works there told me my total is 20.65$ I was like for what she said the food prices went up from last week I said alright I scanned the card and got my receipt after I ate just want to look at the receipt I saw 3.15$ tips I didn't even get the option on the screen for tips or anything just total amount I went back just to ask she said the manager not here and I don't know when he's back she was rude. It is not about 3$ tips it's about being rude and adding tips without the customers knowing that getting charged and the tips are obligated and telling it's the food prices which is a lie.
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October 2022 by Lucy
One employee was really rude. I hope this store goes bankrupt.
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September 2022 by Lori G.
If I could give ZERO stars I would. POOR customer service. The food was fine. Young lady that was making my sandwich took off her glove to check her hand and proceeded to rub it with her gloved hand. When asked politely to change said glove she gave attitude and then refused to finish making the sandwich. When we got to the register she continued her attitude and argued about not touching her hands.
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August 2022 by Tyler
Never have I gone to a Subway and been told that I cannot put veggies on my sandwich. I had to get a manager to allow me to have veggies. Apparently you’re no longer allowed to eat fresh at this Subway.
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July 2022 by Rose L.
This place is a ZERO star!!! I'm teaching my young daughter how to order for herself. So when she comes back crying because Elibitch ( not sure if correct spelling) doesn't have the patience to ask nicely and explain the cheeses selections should not be working at a place like Subway. I'm glad my two older nieces was there to assist. If I was there I would have thrown the cheese to her face! This happened July 2 around 6:30 PM.
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June 2022 by Charu Goyal
Staff was shockingly rude when we requested them to please change their gloves for our vegetarian sandwich. First the lady at the counter frowned heavily then reluctantly and angrily changed her gloves. When she handed over to the next person I had to request again. Now both women were angry! So much so they questioned our request and for a moment no one wanted to make a sandwich anymore. Well.. we were happy to leave if you did not have a vegie sandwich on the menu we would have never shown up in the first place. But as the staff had used up a bread and we did not want to leave without paying my husband and I peacefully explained our obvious need to not eat meat, while our vegetarian American born kids watched with surprise. The billing manager stepped in said a lot of sentences while angrily looking at me but I could not hear anything in the noise of the food court. She then angrily put on gloves as the person who was going to do our sandwich was so mad she stepped off. The billing manager put together our food. When we moved to billing our sandwich was thrown from about 4 ft towards us. She did not ask if we needed a drink or needed a receipt. Again, the she was super upset when my husband requested a receipt - and once again threw one at him!! My 10 year old American kid said 'wow'. I haven't seen this before'. Personally, I have lived in this country for 24 years now and this is my first - should I say fortunately!? I and my family see this episode as racist and unprofessional both at the same time.I have reported this episode to Subway management's attention. I and my family see this episode as racist and unprofessional both at the same time. I will update here if they take action on my complaint.
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June 2022 by Test M.
Staff was shockingly rude when we requested them to please change their gloves for our vegetarian sandwich. First the lady at the counter frowned heavily then reluctantly and angrily changed her gloves. When she handed over to the next person I had to request again. Now both women were angry! So much so they questioned our request and for a moment no one wanted to make a sandwich anymore. Well.. we were happy to leave if you did not have a vegie sandwich on the menu we would have never shown up in the first place. But as the staff had used up a bread and we did not want to leave without paying my husband and I peacefully explained our obvious need to not eat meat, while our vegetarian American born kids watched with surprise. The billing manager stepped in said a lot of sentences while angrily looking at me but I could not hear anything in the noise of the food court. She then angrily put on gloves as the person who was going to do our sandwich was so mad she stepped off. The billing manager put together our food. When we moved to billing our sandwich was thrown from about 4 ft towards us. She did not ask if we needed a drink or needed a receipt. Again, the she was super upset when my husband requested a receipt - and once again threw one at him!! My 10 year old American born son said 'Wow'. I haven't seen this before!'. Personally, I have lived in this country for 24 years now and this is my first - should I say fortunately!? I and my family see this episode as racist and unprofessional, both at the same time. I have reported this episode to Subway management's attention. I will update here if they take action on my complaint.
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June 2022 by Ravi
I traveled from Vancouver BC to Premium Outlets. Kids ordered meal from this subway. Extremely rude staff and super unprofessional behavior.Sametime I noticed another customer tried to record them on their cell phone camera the way they were loudly and rudely talking to their customers.
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June 2022 by W Wildn
Grossly over price for a Subway, and they barely put any roast beef on my sandwich. They think because you're in the mall they can do this, avoid at all cost.
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November 2021 by Modafi
One employee was really rude. I hope this store goes bankrupt.
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October 2020 by April M.
First of all we were waiting for a good 5 minutes for someone to come out,we could see her on her phone in the back,she saw us,my husband had to actually say "excuse me"!Then she came out like we were bothering her and said "what do you want"? My husband said,I'd like to order the veggie delite,but in a wrap not bread,then her coworker comes and she told her in Spanish (we are Hispanic ) " he asked for a sandwich but wants a wrap ".......RUDE!!!Never assume we don't understand,just because we spoke in English!
