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March 2024 by Mariana Good
Horrible experience! I hope that someone higher reads these reviews and fires every single employee in that store. I walked into four employees just standing around, not even greeted by one person! Incredibly rude staff at this location, especially the bigger set lady in the front, no customer service skills at all. If she's the manager, I hope you get let go. I know this is a lower wage pay but come on people! You're treated better at a fast food restaurant.
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August 2023 by Amanda Gardner
Although extremely busy, the manager appeared to have everyone working together. Good selection, good prices.
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July 2023 by Ling Ling
They refused to return my online order bc it does not have a shoe box. It is their return policy in store. Staffs are not helpful or friendly. Not coming back.
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July 2023 by Zuo Sun
We had a very bad experience with this store, especially the store manager Alissa. Since we are VIP members, we got the $30 off from $150 total purchase. We spent almost two hours in this store and picked the shoes and other stuffs. When we checked out, one of the shoes we purchased was not priced correctly. We had to go back to the checkout and asked for the credit for the price difference. The store manager Alissa not only didn’t help us resolve this issue in their system but also asked us to return everything we purchased. What’s the point of returning everything after spending two hours in this store??? Also we can tell she was impatient without helping customers at all and she just wanted us to leave without solving problems. As a matter of fact, she became sarcastic to us and this is not the good experience any customers want to have.Based on this experience, we will never shop in this store in the future.
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July 2023 by Harold Tiffany
Like most of the "outlet mall" shops there is very little to make you think you are getting a bargain here. All the popular styles are always excluded from their "sales". Clearance items are horrible mistake styles or size 16 shoes and up or size 8 (men's) and smaller. All the stores ever have is screenprinted cotton shirts on sale. Great! Those p.o.s. landfill fodder "clothes" cost you about 50 cents to make and you're still trying to trick us into paying $10 and think it's a bargain.
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July 2023 by Katherine Sun
Such rude customer service, manager lady called Alissa was very rude and wasn't willing to help us with our situation, said our discount wouldn't work and refused to give us our discount. Eventually asked us to just return all our items if we weren't satisfied. Became very sarcastic and rude to us, impatient and rude.Would give 0 stars or even less if possible.
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July 2023 by Zuo S.
We had a very bad experience with this store, especially the store manager Alissa. Since we are VIP members, we got the $30 off from $150 total purchase. We spent almost two hours in this store and picked the shoes and other stuffs. When we checked out, one of the shoes we purchased was not priced correctly. We had to go back to the checkout and asked for the credit for the price difference. The store manager Alissa not only didn't help us resolve this issue in their system but also asked us to return everything we purchased. What's the point of returning everything after spending two hours in this store??? Also we can tell she was impatient without helping customers at all and she just wanted us to leave without solving problems. As a matter of fact, she became sarcastic to us and this is not the good experience any customers want to have.Based on this experience, we will never shop in this store in the future.
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June 2023 by J kang
They don't take instore coupons from adidas. Even the coupon says use in adidas store. They don't honor their deals.
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June 2023 by Vesna Bejdic
Like others said, terrible customer service, especially at check out desk stating incorrectly the return window passed and there was no tag on the shoe. After checking the receipt again, realized it was well within return window and tag was in the box. Still did not let me return stating “too worn” after being only worn once.Go to Nike instead.
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February 2023 by Jennifer P.
Adidas please educate your employees on the law of service animals. I came in the store today between 1-1:30 and was told by Erica and another worker that my dog could not be in the store. I told her he was a service dog and that I had just forgotten his vest to which she replied he can only be in the store if he has a service vest or can be carried in my arms. I told them that's not legally correct but they did not care. For your education:- Service animals will often be identified with a harness or vest, but there is no requirement that the service animal have any identification. - If an animal is identified as a service animal, the business must allow the animal into all public parts of the business, including where food is sold and eaten.I will be filing a complaint with the WA State office of the Attorney General.
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February 2023 by Sergio Colón
This store is large, a lot of product. Everything I saw was 40% off of the ticketed price. Like most outlet shoe stores, they had the sections of shoes where they have a bunch of sizes of the same shoe, then that back wall that has random shoes, usually organized by size, these weren’t organized at all, it was random. Some shoes weren’t priced so we had to ask. The staff was nice and helpful.
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February 2023 by Andrew M.
I always recommend coming here when the sale is buy one get on 90% off or better. A good pair of shoes can run you north of $200. Staff is nice and friendly and no the fine line of when to up sale and when to back off. No complaints in the 3 times I've been here.
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February 2023 by Frank B.
Adidas Outlet exceeded my expectations and beyond at my recent visit. Lots of merchandise and with 40% off items it's a great day to shop. Heck they even had official NHL Seattle Kraken team jerseys discounted. So I grabbed several items and off I went. Now I tried everything on when I returned home and had several items that just didn't fit to my liking. So the next day I drove back north and was shocked I was able to return the items without one headache or hassle. This is real customer service and it's much appreciated. I'll be back for a round 2 of shopping soon.
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December 2022 by Manoj Reddy
This store has very limited selection of shoes for adult males (Size 10+). I asked an employee why they had so many size 8's and he rudely said because that's how it is. Even the limited options available are cheaper online. I bought Ultraboost 22's for 100$ and found out that online they were just 57$. Driving to the store takes an hour from Seattle, so it is not worth wasting 2 hours just to return these shoes because adidas doesn't have any stores in the city. I called the store asking if they can price match and they said they don't. Moreover, I've realized that the Nike Pegasus line is much better than ultraboost 20+'s (which suffer with several design flaws such as too high heel, front toes getting wet in rain etc). So better just get Nike instead in the Seattle store (or one of the many stores near Seattle).
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December 2022 by ZagUpMom Tamaralp
The staff was so friendly and helpful. They helped us with the military QR code and took time to help us find some shoes. The gentleman at the door, he was hilarious.
