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June 2024 by Bud Stanley
I brought me 2021 Lexus NX300 for service where I was met by Brittany who provided excellent customer service, she was knowledgeable and pleasant to deal with. It's always reassuring when the staff is knowledgeable and thorough. The clean return of the Lexus and nice waiting room amenities are definite bonuses. Lexus seems to really uphold its reputation for quality.
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January 2024 by Tom P
Deceitful service center. My spouse took her 2022 RX450h in for its 10,000 mile service. She had a slow leak in one of the vehicles tire and asked them to check it. Lexus service told her the tire was not repairable and wanted her to order a new tire at $300 plus. Thank goodness she told them she would have to check with me.
Upon her returning home I checked the tire and found a small screw the center of for the tire tread. I took the tire to a local tire shop and had the tire repaired.
We have had no issues with the tire since the repair.
I am extremely disappointed with Findlay service center. I don’t know if they tried to pull a fast one on my spouse or just lack any type of honesty. We won’t be back.
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January 2024 by Tom Proud
Deceitful service center. My spouse took her 2022 RX450h in for its 10,000 mile service. She had a slow leak in one of the vehicles tire and asked them to check it. Lexus service told her the tire was not repairable and wanted her to order a new tire at $300 plus. Thank goodness she told them she would have to check with me.Upon her returning home I checked the tire and found a small screw the center of for the tire tread. I took the tire to a local tire shop and had the tire repaired.We have had no issues with the tire since the repair.I am extremely disappointed with Findlay service center. I don’t know if they tried to pull a fast one on my spouse or just lack any type of honesty. We won’t be back.
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September 2023 by Rock L.
Was forced to purchase a car protection plan that included bug and tar removal. Now when it comes to performing this task they deny that it part of the plan. It was confirmed with questions over 5 times that this was included. I don't feel they stand by their word even on something as small as this
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May 2023 by A H.
Haven't purchased from lexus before, but I do bring my vehicle in for services and Brittany's great! I was requested an uber during my recall so I didn't have to sit around & am always offered a car wash. & like I said I haven't purchased a vehicle from here before, but while I was looking around a gentleman named Irvin came by to show me around and was easygoing
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May 2023 by Greg Z.
Awful service no understand of anything important can't even get your wipers or lights checked properly, no regard for checking for customer basic safety
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January 2023 by Diane Elizabeth
Service associate Jim was very helpful, professional, and courteous.Services: Auto engine diagnostic
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January 2023 by H&N Scherer
Fuel pump warranty replacement was not installed right and when I filled up with gas the whole tank drained out at the gas station with me and my car in the middle of it. We do not live in Spokane so had the repair done at Toyota. It all turnout fine.
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January 2023 by Alan Unis
We own 3 RX's, model years 2001, 2010 & 2015. All run well, thanks to LHM Lexus of Spokane! Unsurpassed expertise and service!
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January 2023 by Kate Bacon
The service is top notch. Brittany is the best! She always is wonderful to work with and understands customer loyalty and how to secure it!Service: Auto maintenance
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January 2023 by Rick Latimer
This was the first time I have ever been to a dealership that I left feeling really good. I was treated very well and recieved top notch service. I will be a returning customerService: Oil change
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January 2023 by Grayson Baker
Great service and extremely professional.Service: General repairs & maintenance
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January 2023 by Jean Faure
From start to finish, the dealership provided personal attention and expedited service on my vehicle.Services: Tires
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January 2023 by Rick Wickham
Jim did a great job explaining what needed to happen to the rig and when it was all said and done, he even lowered the price quote, which was a pleasant surprise and welcomed.Thanks
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January 2023 by Dan Underwood
Great service. Timely and thorough. Very comfortable waiting area.Service: General repairs & maintenance
