-
February 2024 by Darik N.
I'm in Audi Spokane getting my vehicle serviced and Kristen, the lady upfront just tore into the new detail guy in front of all the customers making sure everyone heard her tear into him for parking a detailed car in the wrong spot. What a terrible manager, she definitely has a superiority complex. As a business owner, and supervisor of many people I would never treat any of my employees like that. If I were him I would quit. I defiantly won't be back because of the way Audi treats their employee.
-
November 2023 by Mike C.
Extremely disappointed in my experience with the service department here. I brought my 2022 A5 in for the 20k miles service and was told by the advisor that I also needed a brake fluid flush as well. I agreed to let them do this as well. They finish up with my car, and I drive off. I notice that the brakes are a little less responsive, but didn't think anything else about it. I am driving, and all of a sudden I notice that my brakes are really not responding well, to a dangerous level. Then I get a message on my screen that says "BRAKE. stop vehicle and Check brake fluid level." I am able to get the car into a parking lot of a gas station and start calling the dealership. I keep getting put on hold. After sitting there for nearly an hour, I keep calling into the store, and finally get the service manager and tell him that it is urgent that I speak to him. He lets me know he'll call me back, which he does about 5 mins later. I explain the situation, and he says he'll need to send a tech up to me to see if they can fix it. He says the tech will be on the way in 5 minutes, and where in located, will likely take 30-45 mins to get there. He lets me know he will follow up with me the day after. The tech arrives figured out the error that was made in not closing a valve on the brakes, and fills it up with more brake fluid. I never get a follow up call from the service manager. I wasted a ton of time dealing with this issue-including having to cancel two work appointments, it was an extremely dangerous situation that could have resulted in a traffic collision, and nothings been done to remedy my experience. I do not recommend taking your car here for service.
-
May 2023 by Ana F.
Extending a warning to anyone owning an Audi needing service. DO NOT BRING YOUR VEHICLE HERE. Service will be much quicker to drive to the Seattle area and not have to deal with the frustration of poor communication and the likelihood of a week or more wait for minor work. To add to the extremely poor service, my Q7 was returned to me with damage in multiple areas. Texts, pictures and VM's informing me were contradictory depending on which tech was responding. Their gross negligence, in writing, will be helpful filing a claim. As mentioned in other reviews, the service manager, Randy, is dishonest and arrogant. Do your research before coming here and if you do, take before pictures of your car and give them a copy of noted marks or damage on arrival.
-
October 2022 by Emily B.
Brought in my Volkswagen for an oil change at 1:30pm and told it would be ready by 3:30pm. I arrived back early and it was all set to go by 3:00pm! Shout out to James B for helping me save money by double checking if I had a oil change service included with my lease.
-
July 2022 by Joe M.
I've called the dealership for the past two weeks to get a recall issue scheduled. The phone just rings to voicemail and nobody calls back. I even tried calling the sales department hoping someone would answer the phone...nope! Unfortunately, this is not the first time I can't get anyone to answer a phone at Audi Spokane. Love my Audi, hate this dealership.
-
June 2022 by Kar B.
Zero stars! the service in the last 3 years has been terrible! Do not get your car serviced here!!! I have came in for normal service appointments and it snowballs into more issues. This year alone I've had to take it in 3 times. Not to mention the time frame to get in for an appt. No communication from service advisors. For the price and reputation of Audi the service should be better. I have had two Audi's and this will be my last.
-
March 2022 by L N.
I schedule a service appointment 4 months in advance not because I wanted to do it 4 months in advance but because they were 4 months backed up for my etron to do a battery recall. Apparently the battery recall takes like a month and a 1/2 they promise me a loaner at that time obviously I'm gonna need a loaner if I don't have a car for a month and a 1/2. I stop by earlier this week and buy a wiper and verified my appt date of today at 9am and ask could I get the new etron as a loaner because I'm considering buying one and would like to drive it. Gal at the service desk said it's out with another client but if it is here certainly so. Today I make time out of my work schedule and come in promptly at 9 AM for my long standing appointment. The male service advisor at the counter will barely make eye contact with me and look up from whatever he's doing when I come in to drop my car off, proceeds to tell me let me check into the service loaner so I wait about 10 minutes. Then he comes out and tells me I don't have any service loaners at all you're gonna have to come back in 2 weeks for your appointment. This of course infuriates me, wasting my day, my time and 4 months or so I waited for the stupid appointment in the 1st place. Absolutely complete s*** customer service. I might as well try a different Audi dealership cause this one sucks or buy a different brand cuz these guys don't give a s***. What's even worse is I worked at this dealership for 15 years previously and took great pride in service when I was there!
