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June 2024 by Lisa Lisa
The people are so nice and easy to talk to about our POS car. Honest about what needed to get fixed and what should get fixed.
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May 2024 by Erick Goins
Every conversation with Colin throughout the process was informational, and he let me know exactly what was going on. All of the work was performed in a timely and professional manner. I would highly recommend them
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April 2024 by Roy Craik
We brought our car in because of an intermittent starting problem that the dealer could not figure out. These guys were tenacious in researching and fixing the problem. I highly recommend Silverdale Autoworks. I will be bringing my car to them for any repairs from now on.
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March 2024 by Ashlee Ritter
DO NOT GO HERE, AWFUL SERVICE LOOK AT THE REVIEWS THEY DO THIS OFTEN! They quoted my mom $400 to flush her transmission and said it would be a 4 hour process on her mini. My mom dropped the car off and then 2 hours later she gets a call from him and he tried to say she needs to pay $800 for it? 2 hours in after the car was dropped off? They also didn’t have the filter for the car even though the appointment was made in advance weeks prior. When she went to go pick up the car she had her grandchildren with her and one was playing with some blinds and my mom told him to stop. Then the guy who was checking her out really meanly spoke to her 6 year old grandsons and said “Don’t touch those they are very expensive and if you break them you will pay for them”…. To a 6 year old child who was already reprimanded by its guardian… also on the phone said that the person who originally quoted the $400 “no longer works there”. Maybe learn how to treat people like people and understand that changing the price 50% higher same day is not affordable for most people in this economy. Even the mini dealership was only charging $600 not $800. I always like to give mechanics the benefit of the doubt since I feel like they get a bad wrap, but this? This is where it comes from.
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January 2024 by Roseanne M
Honest people and quality service. We have used them for years and we can trust them. They are conveniently located in Silverdale. They specialize in foreign cars. Colin was the service manager and was very kind, especially since I was late for my appointment. He explained everything done to my car. Complimentary water and coffee in waiting room. Super place!
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January 2024 by Richard Adams
Wow! Called up and spoke with Brian to inquire about getting some electrical work done on my 1976 GMC Jimmy
I’ve got a new wiring harness from Painless and just needed some help with getting the new radiator fans and thermostat figured out. No computers, no ECU, nothing complicated. It’s just outside of my skill level.
Anyway, I was told he doesn’t work on anything “that old.” The only thing old is the frame and some of the body. Everything else is new!
New radiator, new electric water pump, new fans, new thermostat, new wiring, new battery, new starter, new fuel pump, new gauges, new carburetor, and new fuses.
I would think a professional mechanic would jump at the chance to take this job. A couple of hours at most. I guess it’s just not going to be here.
Good luck.
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December 2023 by theerascal
Got an estimate for 788. It doubled miraculously. I called the “manager” He called me back. He didn’t call me first. I had to call him. I’f you got 5 grand you don’t need go there. Otherwise they’ll try a scalp ya. When my war veteran grampa an I got there they had 3 men try an intimidate me to leave. I did not leave When I told them the estimate was double wht they said initially I was answered with “well once we dug in we found issues …..”. I made it very clear I wanted them to do one specific thing. I had to call them to find out they wanted double the estimate. I will be filing a complaint with the BBB All you had to do was be honest. They didn’t even attempt to correct their errors. I will correct my review when I receive an apology for treating my grampa like an atm. Brian the manager front desk guy needs to seriously adjust his approach when dealing with CUSTOMERS. 3 grown men tried to intimidate me. All 3 of them have my address, tht is concerning to me. They also backed into something and left my car in lift mode They said they fixed the car in a report to Carnac. That was a lie. I have compiled paperwork, pictures before and after it went to their shop
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November 2023 by Bryan H.
gave me an estimate for 788 then it doubled after I called them to make sure the estimate was within 100 bucks each way if the 788 I called the "manager" he was short and rude. then had two other employees try to intimidate me. when I called them on there lies they threatened to call the police and tried to have me removed from the office. it did not work, my deaf, war veteran grandfather then had to repeatedly ask how much it would cost. I was obviously irritated so they thought the best course of action was to have 3 grown men try a get me outside. it did not work out the way they planned. as a professional and claiming 4 decades of auto repairs how does 788 estimat become 1400? I'm good with numbers and none of the numbers they gave me added up properly. they tried to take advantage of an old man tht is a war veteran as I am. a true professional would never have let it get tht far. the building looks nice but the interior is full of trash. I will be making a formal complete the BBB none of them have ever served our country when it was necessary yet they were all for taking money from a veteran. I'll go to Seattle before I go there again. they treated us like they were doing us a favor, when in fact it was the opposite
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November 2023 by fred fawcett
Good job ?
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September 2023 by Elizabeth Smalser
We definitely trust our car to Silverdale Autoworks. They never fail to impress us with their courtesy and professionalism. We recently had our Audi Q5's brakes replaced. I was taken home in their courtesy van. The car needed a part so they picked me up (I live about a half hour away,) and gave me a loaner, free of charge, while the car was being repaired. Nice!!Soon we will be getting a new van; Silverdale Autoworks will definitely be our go-to shop for any maintenance or repairs.Thank you!
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September 2023 by Master Gardeners
Good service, fast and efficient, staff very helpful.
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September 2023 by Viq Sternling
Impressed by the professional and patient explanations and attention I received. They needed to fabricate a part that was no longer made and kept me informed about the progress of repairs made. The new shop is clean and I felt they went out of their way to help me. I would not hesitate recommending Silverdale Autoworks. AAA shop, shuttle service and they even returned my car washed.
They call to explain needed work they discover and make repairs in a timely manner.
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September 2023 by Michael Litten
Quality work.
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September 2023 by Linda Lee
Great staff, great work, amazing place
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September 2023 by John Lundrigan
Great service, great people. Expensive, yes, but what isn't now days. Car running great again. I'm satisfied.
