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“I can't say enough great things about about Timberland Bank. This local bank cares about their customers, and their customer's money. Customer service is top-notch and they go out of their way to help. Did I mention they offer Owner-Builder loans?And, completely understand the process. A+”
“This branch is so much more helpful than other branches I have visited. Whitney S. helped us set up a new account and credit card after some fraud issues with another institution and it was so simple and easy! My friend who I assisted is new to credit unions and Whitney made sure she understood every step. When there was an issue with online banking Whitney took care of it in less than 5 minutes ?”
“This branch is amazing!! So much so I wanted to it to be very well known. They answer your questions the way you need.They provide fast thorough results. The team is outstanding but a huge shoutout should go out to Steph Masterson. She took her time, very thorough, personable and made the environment feel like I'm not just another number to the bank. She made the experience feel like I mattered. The rest of the staff was still outstanding and highly recommended this branch!”
9:00 AM - 5:30 PM
3340 NW Randall Way, Silverdale
Banks
“Unlike the 1 star reviews posted for the Silverdale NFCU branch, we have nothing but positive things to say regarding the customer service we have received in the 21 years we have been using this branch out of the 26 years we've been members of NFCU, both stateside and abroad in the Philippines & Italy. I'm docking them a star only because their automated phone system, just like many other businesses nowadays. There is NO FAST WAY to speak directly with a live human being without going thru a menu of several items to ascertain the reason for your call.”
“I was very impressed by Jonathan the lead teller. He remembered who I was from my previous visit as well as my reason for visiting the bank. Jonathan deserves accolades for his excellent customer service. Keep up the great work”
“Outstanding Credit Union. I have been a member for almost 40 years and have no intentions of ever leaving. Great family type atmosphere with emphasis on relationships!”
“I needed a car loan to buy a car as mine recently broke. Nahkohe helped me and was super kind throughout the entire loan process. He went the extra mile to make sure the process was quick!”
“I want to thank you all Kitsap bank employees from Silverdale and Poulsbo brunch. I have a small business Brasil Comes to You, and Kitsap bank team, always are helping me in every way possible to have everything done and help me to growing I want to highlight April Onofre for her adviser last week when I needed to get the Credicard machine for the first time, and she advised me what was the best options. Everything was perfect we set the machine, and we are ready to go. I always had a good experience, and most of all, great energy. As a small business, we need a Bank that support small business, black woman in business and the diversity, and Kitsap Bank reflect to me this pillars. Thank you!!! Kitsap Bank Sandra Rocha”
“Excellent service. Now that Covid restrictions have lifted the wait times are less and last time we were in and out in less than 15 min. We always come here first to get a car loan because very often they have better rates. But beware of their Mortgage service as I have not heard any good things. Customer service from the tellers is also excellent, and they will take time to explain the process to my kids when they make transactions.”
9AM - 5PM
9981 Silverdale Way NW, Silverdale
Banks
“I didn't interact with anyone who works here, because I came by on a Monday afternoon to grab some cash. The drive-through ATM was awesome, as it was seamless and quick, perfect!”
“This review is all for Glaiza. She is breath of fresh air at this location. Always a friendly smiley face. Quick to help!! Hopefully she is the branch manager because she sure has stellar customer service and a sense of urgency that is perfect!! We can all learn a thing or 2 from this lovely gal!”
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“Every time I go to 1st Security the staff is very friendly and courteous! I have had the pleasure of working with Danielle Wallace who had assisted me in setting up an account for my daughter! Can’t recommend them enough!”