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March 2024 by Dan Dan
It is crucial to consider enhancing the hiring criteria to ensure a more efficient workforce. The service speed at this particular branch is noticeably slow, with tasks such as scanning barcodes and issuing receipts taking an excessive amount of time. Additionally, the staff's demeanor is quite unwelcoming, resulting in an unpleasant customer experience. I am inclined to seek alternatives to avoid patronizing this location in the future. This place is the Worst place you could be in this world.
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March 2024 by Htet
I don't usually go to FedEx in Shoreline on 205th street. Today, I went there to print out some cards. After waiting for 30 min to get help by a very unfriendly lady. She's the older lady with a cane. She rolled her eyes when I mentioned we needed the cards the same day. Computer glitches and other issues( not sure what it was) , we ended up waiting for another half an hour. That's a total of one hour to print out cards. Then she told us there would be a rush fee to print on the same day. After waiting for an hour plus those additional unnecessary fees, it would have cost us $80 plus for a small school project. I decided to go to UPS on Edmonds way. Very friendly staff and printed out those cards I needed for $15 in less than 10 min. What was I thinking to go to FedEx in the first place!!!!!! I would have given no star if there's one.
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February 2024 by S C
Everytime I come here I stand around waiting to be acknowledged. i counted five employees- all in their own world never looking up to check out customers. The elderly woman with the cane is always rude. I hate that I keep coming back here. Learn customer service, Fedex.
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December 2023 by T B
I came in for a quick print job but needed help. The ladies there were super kind and helpful! I appreciate the excellent service. Thank you!!
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December 2023 by Fernand Ricard
When I placed my order, an employee printed a sample for me to approve. She should've been allowed to push print once more to complete my order (without charging me a rush fee) instead of having me wait 24 hours.I returned 23 hours, 50 minutes later only to be told I couldn't have my order without paying the rush fee.Or I could wait ten minutes until my order was 24 hours old, to avoid paying the rush (ransom) fee, which I did.Are you freaking kidding me?!What and awful way to treat your customers!
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December 2023 by Max Salcedo
Got a lot of help with renewing my passport. I appreciated their patience with the process
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October 2023 by Claudia Wagener
I had to return clothes that I bought online. The clothing website directed me to bring it to a FedEx store, using HappyReturn.The employee helped me return the item. You don’t need to bring your own packaging; they provide it. You just need to bring your phone so they can scan the code and print the label for you.It was an easy experience. I received an email confirmation quickly. Recommend to others
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October 2023 by Jason Sanchez
Once a year I am in town (from El Paso) for our annual House of Blessing Golf Tournament fundraiser. The team at store 5174 always does a fantastic job, especially the store manager Sara. She is always bright, bubbly with a smile on her face and willing to assist. The rest of the team does a stellar job as well. Only wish this type of customer service was available at the FedEx in El Paso where i'm from. Already looking forward to next year and seeing the team again. Until next time Sara and team!
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October 2023 by Ma Qu
Don’t ever go there. I just went there to print a 2 pages file, took me 20 mins to wait for the code they send me on the email. One lady works there is super rude, she keeps telling me to wait and wait, no other solution besides that.
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September 2023 by Zack Yao
Sent 24x36 construction drawing to print, in result they gave me 36x36, I ask them if they can cut it to 24x36 because those are not I ordered for, they said they need to charge me for cutting to the right size, ridiculous. They hide the cutter behind to desk and leave the small cutter on the front. What a joke.
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September 2023 by Swavovsky Ukrataen
Everytime I come in here I always have an unpleasant experience. This branch is always short on staff and every staff is very annoyed and unfriendly. Expect to wait 10~20mins at least for just a simple shipping process. Awful branch.
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June 2023 by Nicki Graham
I just had to fax 28 pages to Texas. They were so helpful and courteous. The place was very clean too.
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June 2023 by Sung kim
Always they make our job easier with five-star smile.
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May 2023 by Marie B.
Been here a gazillion times. Conveniently located at the Shoreline-Edmonds border at Hwy 99 and 205th, same vast retail area as Home Depot and Costco. I find this easier parking wise than sites also visited in Seattle - Ballard, UDistrict, and Northgate and closer than the one in Lynnwood.Closes weekdays at 7pm and weekends at 6pm. Self serve scan, fax, and print with a debit or credit card can be completed from hard copies or via a USB stick. Other printing and shipping services available at the main counter. Most recent stop was on 5/24/23 to do photocopies for a passport renewal, noticed the amazing clarity and quality of the photocopies. Straightforward and assistance available when needed.
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May 2023 by Dialing Comic
Went in to drop off a package. Had to stand to wait for staff to realize I’m inside. Asked if I can drop off a package and they pointed towards the drop off without budging from their chairs. I ask where they would like me to put the package after scanning and a woman with bubble gum hair irritably pointed in another direction. Very unfriendly and lazy staff. I didn’t realize it’s so hard to walk your only customer in the store over to where they need to go or just simply scan the package for them instead of pointing with no verbal communication like we’re dogs. UPS is the go to and they’re right inside the Safeway parking lot.
