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February 2024 by Joseph Edwards
We switched over from another company and Melanie was wonderful to work with. She made the transition fast and painless. She was very knowledgeable about the product and helped my wife and I choose the appropriate plan for our family. By her doing this, she helped us save money. We couldn't be happier with our encounter. Thank you Melanie for helping us with all our needs.
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February 2024 by Tony Huiatt
Great experience here, the staff were helpful and went out of their way to help us. Thank you Melissa, Grace and Tatyana!
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February 2024 by Mary Tomczynski
MelanieWas so helpful she gets a A+ for her helpfulness
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January 2024 by Dan Gassenberg
Melanie helped me get everything set up just fine.
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January 2024 by Richard E.
I've been with T-mobile for 24 months, and every single month, they have attempted to make up charges and deduct them from my bank using their almighty autopay. T-mobile is less a wireless company and more of a criminal conspiracy.
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January 2024 by Adrian Staab
Great experience at T-mobile switching phones today! Melanie & Grace were very helpful.
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January 2024 by Isaac Ortega
Came in today and Melanie was very helpful in upgrading my phone and my daughters. Service was great. I find this location helps with what I need versus the other Kennewick and pasco location. They always have phones in stock to choose the color I really want. Very pleased thank you!
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January 2024 by Mamabear
This location is my families go to spot for our t-mobile needs. The workers here are all amazing and knowledgeable about everything! Yesterday, I came in and had Grace help me with my phones upgrade and the process was so smooth and she set my phone up with the protector and new case! I loved her customer service! Then today I came in again with the family so they can upgrade thier phones as well and worked with Melanie. Again the customer service was amazing and helped set up all our phones and introduced us to a smart watch for my child that is something I have been looking for. We left with all our needs met and even more. I definitely recommend this location as they help with everything they can to make to customer happy.
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January 2024 by Josh Rosenbaum
Melanie was very helpful and patient with helping me with opening our TMobile account and upgrading our phones. She was also great when things didn’t go as expected with the billing!
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January 2024 by David Fulton
Ms Melanie helped me finish the last bit of my phone upgrade and she was a life saver! Thank you so much Ms Melanie.
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December 2023 by Roberta Carling
Love T-Mobil...I have been a customer for at least 15 years. Could not get a second line for my daughter in Canada any cheaper. Helpful and professional staff to help this older lady in store!
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December 2023 by Ashley
Our family had very good experience with both Travis Hubbard and Austin Tesche today. We had multiple device issues coming in and we were helped in a timely fashion, the workers were kind, and we are thankful for the outcome with our phones working when we left. Thank you T-Mobile, always 5 stars
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November 2023 by Rachael Schulz
Visited the g-way store today and was assisted by Melanie. She was great! Super through, asked questions to make sure I was getting the right model, and wasn’t pushy with all the add ons. Great service!
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November 2023 by Eileen G.
My husband and I went to the T Mobile store on George Washington Way for help transferring old phones to new phones. We had an excellent experience. Melanie greeted us as we walked in and it was immediately obvious that she was very knowledgeable and capable. Although we had some difficulties due to the age of the phones Melanie persevered, continued working with us, and figured out how to make it work. The store was busy but both staff members were extremely professional and courteous. They both worked non-stop, often multi- tasking. The store is lucky to have such hard workers. Much thanks to Melanie for outstanding service.
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November 2023 by Afsag G
Melanie was very helpful and patient with helping us with opening our TMobile account. She had experience in this area that we appreciated.
