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September 2024 by Kristin Faulkner
We had such a fantastic experience here! My cat ended up needing emergency surgery - they got us in right away and took wonderful care of my little boy. All the staff were excellent. Would highly recommend!
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September 2024 by Sarah Hooks
We are so grateful and happy for the amazing care and service we received for our kitty last week. He ingested something he should not have and we were worried about internal bleeding. Dr Kane and her assistant were awesome, they took him right back and examined him. Unfortunately the only option was surgery to get the issue resolved. They took great care of our boy, all were professional and kind. Highly recommend!
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September 2024 by Siddhali Desai.
Never go to this place. They are totally unprofessional and do not care for your pet's life. Plus, they are rude, and do not even have your sick pet as their priority. I had the worst experience of my life here.
On 09-02-24 I took my female dog here because her stitches after her surgery were opened and she was actively bleeding. The blood flow was quite a bit that I was also wrapping a cotton scarf around her tummy to avoid spill. We reached here at 12.30 PM and the person who I believe was Doctor's assistant asked us to sit for a few mins. There was no one else other than us. After a long wait she came out to the waiting area with another dog whom they were treating for upset stomach. She completely ignored us and went inside again for more than an hour. When she came out, we asked what's the issue and if there is no other patient inside then can the doctor see my dog. She just said " the machine is giving glitches". And thats it and went inside again for half hour more. Apparently, they were doing bloodwork for another dog for more than 90 minutes. But if thats the case then the Doctor could have still looked at my dog while she was bleeding actively. But no one cared to take our intake form or even ask us whats happening.
Finally she checked the other dog's owner out and I asked her again the doctor can see my dog now. She answered rudely that she needs some more time to take my dog to the doctor's room because she wants to train her staff for admin work such as answering phone calls and accepting payments. We were now just waiting for almost 2 hours with this lady just doing her administrative stuff such as talking on phone, taking the payments etc. but failed to answer my question what the doctor is not coming and taking my dog inside. Another person who was new staff was just standing next to her but even she could not go in and tell the doctor about my pet bleeding. Then she started teaching her newly joined staff how to staple the paper, how to file it etc and finally we lost our patience saying that "please treat this as an emergency, can you do staple the paper later as that is not an emergency". And we came to this point after tolerating her negligence and rudeness for 2 hours for nothing. She yelled at us calling us rude for requesting her and said that she is not going to see my dog and left her bleeding. We left from there and went to Bellevue Emergency and Specialty and got a very good treatment where they treated us as really an EMERGENCY.
Please have this incident as a warning and never go there if you want your pet to be cured.
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September 2024 by Alexander Giraldo
"24/7" service but the doctor wasn't there. Our cat was literally dying and no one could help. You're better off going to VEG nearby
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July 2024 by Nguyen Nguyen
AEHR took our cat in after another vet diagnosed her with saddle thrombus, which is deadly, and advised euthanasia. Turned out after Dr. Hardy saw her, she only had a broken pelvis, also very serious but can be treated and definitely not an early goodbye. They kept our cat overnight to monitor her condition, and kept us updated with details of her wellbeing so at no point did we feel worried, knowing that our cat are in good hands. Very good doctors and nurses.
The cost for ER and hospitalization is quite steep though (~$2000 for one night with urgent xray and radiology result- I'm not sure about other vets).
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June 2024 by D V
Dr.Mike and team are Amazing ! Compassionate, Competent and Professional. HIGHLY RECOMMEND !!!
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March 2024 by Jacob Inman
I had to take my dog in for a fractured nail. The vet and techs on site were so kind. When they took my dog back to exam room, she kept choking herself on the lead to try and get back to me (she has extreme separation anxiety) and they sat with her, loved on her, etc. they removed her nail in next to no time (less than an hour) and she’s doing so much better today! Thank you for your kindness, I believe the vet was DR Hardy but unsure. Side note: my regular vet couldn’t get us in for 15 days! Thankful they were here this night to help my dog out!
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February 2024 by Candy Wells
UPDATE - I have reached out to them and they have ignored my feedback. Be warned about taking your pet here. There is great risk. I brought my dog Gilligan to your facility January 7th around 12:30 following my dog appearing to have a back and or leg injury. He was running down three stairs with his sibling and immediately had his back hips and legs drop, was not weightbearing, and was incontinent of urine. He tried to crawl to me and I quickly picked him up and brought him inside. He was able to weight bear on one leg, not the right but was shaking and in obvious distress. I called their facility and brought him in - he was able to weight bear by the time I brought him in but was still in pain and distressed. The vet assessed him by palpating his back and moving both back legs, and then assessed if he had knuckling. His response was slower to bring his feet back up. The total assessment took less than 5 minutes, she had me walk him. Despite my concerns and description of the events she sent me home without any medications or follow-up.Later that day my dog was in distress and I took him to Redmond-Kirkland Animal Hospital where they did a complete assessment, diagnosed him with a likely herniated disc, prescribed pain meds, NSAIDs, and muscle relaxants and recommend I get him to a neurologist as soon as possible. I immediately drove to VSC in Lynnwood where they admitted him and he was assessed, given pain meds, and after assessment by the Emergency Vet - referred to a neurologist in the AM. He was kept overnight into the next day and confirmed to have a herniated disk. By the time he was at VSC he was wobbly and barely able to walk at all.I was charged $180 for 5 minutes of assessment and sent home, without a complete assessment and with a dog with a herniated disc. He could have had more permanent damage from the delay in treatment. I felt dismissed by the vet not taking what happened seriously. I on the other hand had a completely different experience at the Redmond-Kirkland Animal Hospital and VSC in Lynnwood.I am more than disappointed and also very concerned about what happened. I am also concerned about what may happen to other pets.
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January 2024 by Pam Fleming
I was pleasantly surprised by this facility! After calling all of the ER vets within the greater Seattle area, they were the only one with no wait time (compared to all others being a 2-8 hour wait). Getting my pup looked at was quick and easy. I also greatly appreciate that they gave us more pills than needed for my dog’s treatment in case she doesn’t heal as quickly, because this prevents us from having to come in again and pay for additional exams and treatment. Definitely would recommend this clinic to anyone needing emergency care!!
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December 2023 by Pam Ratajski
I was pleasantly surprised by this facility! After calling all of the ER vets within the greater Seattle area, they were the only one with no wait time (compared to all others being a 2-8 hour wait). Getting my pup looked at was quick and easy. I also greatly appreciate that they gave us more pills than needed for my dog’s treatment in case she doesn’t heal as quickly, because this prevents us from having to come in again and pay for additional exams and treatment. Definitely would recommend this clinic to anyone needing emergency care!!
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November 2023 by Kari Armour
Dr. Courtney Hale was very kind and thorough this weekend. Although it was a bit pricey we felt better knowing the diagnostics were done.
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October 2023 by Avery Park
Avoid. They did a poor job stitching up my pup and wouldn’t take responsibility for their actions afterwards.
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October 2023 by Hanting Wei
Can’t rate lower. Dr. Chan refused to do the surgery for our cat. She kept our cat in the ER for the whole day without any action, and the hospitalization cost us over $2000 for that night.
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August 2023 by Elisabeth El Chami (Amethyst)
My rating is -5 stars. Avoid at all cost. This facility did more damage than treatment to my cat. My cat went in with a lily poisoning and she came out with a wound in her paw. An emergency hospital should foster a healing environment but this is not the case. Part of my cat's "treatment plan" is to administer IV fluids continuously for 48 hours, non stop. The animal needs to eliminate the toxins through urine, and if it's not urinating, it's not going to heal. My cat was so stressed and traumatized that she spent over 12 hours without urinating. They used a catheter to make her pee and gave her sedatives to calm her down. On the last day of hospitalization, the cat bolted out of someone's arms and her nail got caught on the kennel and ripped off. Now my cat is in pain because she is missing a nail. The vet techs recommended me to get her a cone. Guess what? They won't pay to treat the damage that they did to my cat. Why would I have to pay to treat an injury that I wasn't involved in? Yes, my cat decided to bolt and injured itself, and I am her owner, but the injury is a result of negligence and lack of care and education. This drama could have been very easily prevented if the environment was fear free, if the staff were better trained at handling animals, and if the facility is cat-proofed to prevent accidental injuries.I did not expect an animal emergency hospital to be such a stressful environment for any animal. The receipt is not clear enough. They asked for more money when I was picking up my cat but did not clearly explain why. I can't tell if I was charged for the extra sedatives and catheter. The vet techs themselves are uncertain. I have been calling to reach a manager or supervisor and I've been ignored. Bad medicine, unethical business, poor education. This hospital should not exist.
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July 2023 by Kristen B.
They have a good downtown location and a helpful, compassionate care team. I'm grateful for AEHR - of course, my sincerest hope is to never have to see them, but if I need to, I trust them and would recommend them to other pet parents.
