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December 2023 by Brett Paronteau
Had a great experience, Donovan helped us greatly get an early tax return.
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December 2023 by Krystal Paronteau
Had a great experience with Donovan, always use J.H. and have good experiences.
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December 2023 by Cecilia Dixon
Y’all better get here! Donovan took amazing care of me! He explained everything in detail and taught me things about my taxes that I didn’t even know. I appreciate him!
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April 2023 by David Williams
Two years of good service from Jackson Hewitt. Both years around $200 cost. This year, with a less complex return I was told $475. I tried to negotiate a more reasonable response. The work was done and I didn't think they wanted a lose/lose outcome. After days of trying to discuss a compromise, and a deadline approaching I went to h&r $155.
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April 2023 by Evangeline Sparkle EvanSparkle
Very helpful , understanding and very wise people. Cares very much about our community.
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March 2023 by Cheryl
Melvin was my tax preparer. I had never met him before but he was very professional. He and I talked about ways my refunds would be better and I am very happy I took the time to have my taxes done with him. As I went to lunch with a friend, I spoke with a person who waited on me and recommended Melvin to him to prepare his taxes. He too was glad and will set up an appointment with him. I would return to Jackson Hewitt to prepare my future taxes. The office is located in Spanaway, Tacoma, WA.
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September 2022 by Bobbie Wiseman
Very professional and easy
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September 2022 by Lauren Drewry
I used the Jackson Hewitt Tax Service to amend an initial filing I had done with Turbo Tax. The reason for providing a high score is primarily for the excellent and efficient customer service. I'd specifically like to commend Shante Milane Benavente at the Puyallup Walmart location. However, I feel that she needs a working space that is more enclosed. Given the nature of the service, the current setup at that Walmart location is too open and personal customer information could easily be overheard making both the representative and customer uncomfortable. I feel that this needs to be resolved, as identity theft/fraud cases are not unusual and are actually rising.
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April 2022 by Ken Helmreich
I am quite disappointed. jH had all my info for a long time but when we showed up to finish and sign it seemed that my taxes were not completed.Never was any other people in either office I visited.Had a refund in each of two previous years but have to pay this year. I asked why and did not get a satisfactory response.Instead of explaining ways to pay I was told to go to IRS. Gov and figure out how to send my money electronically direct to govt. never done it this way.I have no confidence my taxes were completed correctly and got no tips or any suggestions or explanations of a single thing.The next day I tried to log in to their web site to view my tax return since so little was provided to me.Had to call tech support to get help to download my return ! I have used JH each of last two years.BTW I am 68 years old and so I have been around the block a few times.I then called the local office and did not get a person of course. A weird voice mail box response.So , no referrals from me and no repeat business.Also I have already told three people of my experience.
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April 2022 by Randy Parkinson
We filled our tax in walmart Meridian Puyallup the one who assisted us named Shante was very helpful person.She is excellent to us even our paperworks has a problem but still she has the patience to help us.From 1 to 10 rate,We will give her 10.Thank you so much Ms.Shante for helping us.We will recomend her in their company Jackson Hewitt Tax service because they are the best specially Ms.Shante.Thank you so much.
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April 2022 by Brad Ingle
I arrived very early for my appointment yet she took me in right away even though I had interrupted her lunch. She was knowledgeable and took the time to explain everything to me which is difficult because I wear hearing aids but she was very patient with me. I will be back next year.
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March 2022 by Lauren S. Drewry
I used the Jackson Hewitt Tax Service to amend an initial filing I had done with Turbo Tax. The reason for providing a high score is primarily for the excellent and efficient customer service. I'd specifically like to commend Shante Milane Benavente at the Puyallup Walmart location. However, I feel that she needs a working space that is more enclosed. Given the nature of the service, the current setup at that Walmart location is too open and personal customer information could easily be overheard making both the representative and customer uncomfortable. I feel that this needs to be resolved, as identity theft/fraud cases are not unusual and are actually rising.
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September 2021 by funbun
Very professional and knowledgeable. Patricia has been doing my taxes for 5 years.
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April 2021 by Cliff E.
I really like Patrcia from Jackson Hewitt. She has helped me for the last 3 years. This is my 9th year using JH. I'm not going back anymore. I just paid $385 dollars for 35 minutes of work. This price is ridiculous. There is nothing complicated about my taxes at all. I'm very disappointed in the company. I'm no longer telling people to use this service.
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March 2021 by Big Bruh ReSErVed
Patricia Stolle is an amazing tax expert. She provided me with good quality service and had me in and out in no time at all.