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June 2023 by Darren Frasquillo
Won't cash their own checks if you don't have an account there and they deam it too much "over $1k" what a joke of an establishment
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March 2023 by Joe Gondola
The Tall Blonde lady in the customer area is very rude been a customer for a very long time and one more time being rude time to change Banks.
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January 2023 by tina r
Very nice staff in local branch, but closes your account before a month time with no transactions made yet and calls it a business decision , very dissapointing, no wonder is only a2.3 rateing
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December 2022 by Jose galaxy towing Seattle
Bad service They didn't want to give me 2000 from my personal account in cash
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October 2022 by Bruce Simian
I can understand why this branch has a horrible rating. The manager approaches you at the door with the sourest of attitudes and when I close my account because of horrible service, she just glares at me and couldn't care less that I've been a customer of 33 years and am leaving. It just confirms that it's the right move. Good riddence!
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July 2022 by Rush Caley
I'm surprised by the negative reviews. I've trade at this branch over 30 years.I've always been treated well by everyone I've met in the bank. Regarding wait times, perhaps my age gives me an advantage. At my age, my patience is about all that works anymore. In any case, I can only say I've had positive experiences with this bank.
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June 2022 by Tristan W-C
Wasted my entire lunch break to cash a payroll check that I have been doing for years now. Normally a pleasant experience but today was horrible. 5/23/22 at 12:45 the only lady working the counter, she decides she has to call and confirm the check(no one has had to before) but that's not the issue she calls a business asking for Mr, Ms "" she doesn't even introduce herself how unprofessional so of course they thought she was another telemarketer that businesses get calls from on a daily bases. They even said she hung up the second they said no. I get it took a little extra work and the bank was busy but my god its your job. Hopefully never have to experience her again as I am talking to the company about switching banks .
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June 2022 by Nick
My mother went into this bank to withdraw some money from her account. The blonde haired woman at the counter looked like she was having hot flashes with a fan turned on in her face. My mom said I've had hot flashes, they are no fun. The woman looked at my mother up and down replied. "Yah, you look like someone who had hot flashes".
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March 2022 by Alisha Hussey
Service is super slow, and rules depend of what each individual person decides that day, some tellers are nice, some are extremely rude and lazy . I only deal with them because of work, but would take business elsewhere if it were a personal account.
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March 2022 by Samara Wakefield
Still the worst costumer service. Love Navy Federal, they are always friendly an curtious.
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February 2022 by Kyle Cross
Absolutely deplorable customer service and I am going to be filing a lawsuit against the company because they are refusing to honor a contract signed at this location. They will not accept any liability for the misinformation given by their employee and even worse will not honor the contract when confronted about it. They simply state they are unable to do anything and have to pass you off to another department. Coupled with the hour long hold times and agents that hang up on you it is a perfect scam factory. I 100% advise anyone considering this bank to run as far away as possible. Absolutely horrible customer service and even worse policies that promote monetary oppression.
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September 2021 by Jerry Webb
There is no drive through there
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August 2021 by Anthony Pinkston
$8 fee to cash a check because I don't bank here? Not a good way to convince me I should bank here. I didn't appreciate the attitude about going to my own bank either Angie.
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March 2021 by Reri Nana
Had a bad experience with cashier. I had been waitinf for 30-35 minutes on the car line. And after cashier didnt give me my money from my card (i wanted to take cash from my card) cause i had NY DRIVER LICENSE. I tried to explain but she didn’t listen to me
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March 2021 by Hawkins Enterprises Inc. Trucking
The teller in the drive through we dealt with was unfriendly, extremely rude. Not something you would expect from a banking institute that holds our savingsIn there bank.
