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October 2024 by Niki
Sergio did a great job with helping us out. The staff here are very friendly and make money matters easy.
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October 2024 by Crystal Fernandez
I wish I could leave a 0 star review. I am a loyal BECU member and have had my account for almost TEN YEARS. I usually go to the main branch in Everett and everyone is very kind. I was in Mill Creek today and decided to go into this branch. I was not greeted and when I said I was going to deposit cash, an older brunette lady with glasses started to question me and watch me for my ENTIRE transaction. I felt disrespected and profiled. I did not get her name, but I believe she is a manager. I will NOT be returning to this branch. I do not recommend this branch, unless you want to get profiled, questioned, and watched.
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September 2024 by Lie V
we want to deposit cash to ATM and asking Manager questions, i believe her name is Suzie. she looks at us so weird, and then walk away. I never met any manager with that look to the customer like her. We will never come back to that location
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August 2024 by Tom Georger
I have been with BECU since 1991. Very happy.
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August 2024 by Melissa Henricksen
I worked with Sergio to get a personal loan. My experience was pleasant and fast. I really appreciated his calm and friendly demeanor and that he took the time to explain everything to me. Make sure you make an appointment! Saturdays get busy.
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February 2024 by Amelia Miller
Had no wait when I went in at 2pm (google says it's the busiest time)Location was well staffed clean and i was greeted at the door. Its located next to the grocery store so you can knock out two errands in a quick trip.
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December 2023 by Rosa Barker
Terrible
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November 2023 by Reza FH
The best credit union and financial institution in general that I’ve ever walked into. Sergei and Mikayla both helped me and were very knowledgeable and friendly. They deserve a raise!! :)
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November 2023 by Reza F.
The best credit union and financial institution in general that I've ever walked into. Sergei and Mikayla both helped me and were very knowledgeable and friendly. They deserve a raise!! :)
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October 2023 by Rich
Such a fantastic branch to bank with! Eevrytime I get there, I feel well taken care of as family. People like Ann Vo who goes above and beyond the call of duty to make members feel home and taken care of, are what a true home bank should be like! We can easily forget what deals we got at a bank or how fast we were served, but we may never forget how an agent made us feel during our visit. That's what agents at Mill Creek BECU would make you feel.
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September 2023 by Ric
Such a fantastic branch to bank with! Eevrytime I get there, I feel well taken care of as family. People like Ann Vo who goes above and beyond the call of duty to make members feel home and taken care of, are what a true home bank should be like! We can easily forget what deals we got at a bank or how fast we were served, but we may never forget how an agent made us feel during our visit. That's what agents at Mill Creek BECU would make you feel.
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September 2023 by Rich p
Such a fantastic branch to bank with! Eevrytime I get there, I feel well taken care of as family. People like Ann Vo who goes above and beyond the call of duty to make members feel home and taken care of, are what a true home bank should be like! We can easily forget what deals we got at a bank or how fast we were served, but we may never forget how an agent made us feel during our visit. That's what agents at Mill Creek BECU would make you feel.
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June 2023 by Gwynne B.
This is my first review ever and it is necessary because my experience was so wonderful that the lovely woman who helped me must be acknowledged and appreciated for her exceptional assistance. I was helped today by Mickaela B. She was patient and kind and answered all of my questions in good humor regardless of how silly they may have appeared to others. I did not understand the process well but she guided me through it with grace and compassion. I am very grateful to have been assisted by her today and anyone so lucky as to be helped by her as well will understand what I mean! Thank you very much!
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June 2023 by Patty Zc
No tellers. So they can’t really help any more than via phone.
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March 2023 by Nancy Bushman
BECU Mortgage Services was a great option for me. I’m very happy I selected BECU. Jennie and Theresa were so helpful and explained the process at each step. It was reassuring to know BECU has members interests as top priority. I almost used a national lender and I’m very happy I went with BECU instead. They are local, know the markets here and communicated with me so well.
