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June 2024 by George Washington
Really annoying when you're sitting around all day waiting for your part, because the guy said "We'll call you when it comes in" and they don't call. Happens regular enough that I don't shop here anymore, but my friend wanted to go to AutoZone, so here I am again, picking up parts at 2 pm that have been sitting here since 9, and the only reason we knew they were here is because my friend called and asked.
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June 2024 by Ben R
Joshua was very helpful and efficient!
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May 2024 by Nicholas Kaiser
Hours online and the store say open until 8 pm here at 630 pm and they are closed
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February 2024 by Stephanie B
Highly recommend! Josh not only found the right headlight for my car but installed it too! I appreciate the great service!
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February 2024 by Miss Keah
"Josh" (Joshua), assisted me on several occasions within a months time span. Everytime I called autozone with questions he would thoroughly answer my questions and suggest recommendations without pressing sales. My recent experience with him spared me a visit to the dealership where I am most certain that I would have spent at least $400+ on diagnostics, parts and labor. But I followed my intuition and went to autozone first where Josh happened to be on shift. He suggested to charge my battery and perform a battery, starter, and alternator test which ruled out that my battery was the culprit and not the alternator. I ended up purchasing a battery on spot and he installed it, no labor charge. I don't write reviews often, however , it is rare these days to experience customer service from a person who is genuinely passionate about helping others. Thank you Josh for your patience and assistance.
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February 2024 by amanda Stockton
Super friendly and quick help. Thanks for being so great!
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January 2024 by Gabriel Montague
I have never been treated so bad in my life at AutoZone. I waited my turn in line. All I needed was a diagnostic check. It would’ve taken maybe a minute and a half the manager and the employee there proceeded to argue with me for three minutes about how they didn’t have time. And then threaten to call the police on me now I don’t know the reason but I think it’s because I’m Mexican ! Because they were willing to help all the white people were in front of me they were willing to help the people that were in back of. But they insisted that I have to stay to the side I really felt the racism.! If you’re Mexican black or you have brown skin, I wouldn’t go here. They’re going to treat you like a second class citizen. I really felt like I had to be in the colored line.! Right across the street to their competitor, O’Reillys and I was helped and under two minutes!
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January 2024 by SOUL SMASH
Yelm Hwy Lacey. Thank you Collin. I was highly satisfied with the evening manager Collin. He came outside in the freezing weather near closing time and installed my car battery. Subaru Forester. He maintained a positive and professional attitude even when the installation was getting more difficult than usual. Thanks Collin you made my day.
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January 2024 by debbie haase
The very best customer service in the Northwest.
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December 2023 by gray
I came into the store and found my own stuff while the one guy helped someone and the there stood at his register. My card was not working for some reason. The guy stood there and made me feel so embarrassed. I will never go in there again.
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November 2023 by Dallas Yeager
Helpful and knowledgeableYelm hwy and college in lacey is my go to spot
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November 2023 by Jeff Miller
Reliable selection and always helpful. Never had an issue with the guys behind the counter. Free battery tests and had a battery fail prematurely and they replaced it with no hassle.
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November 2023 by Celey Allsup
The worker in the store was very rude, and no help at all. He gave me attitude through the whole conversation.
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October 2023 by Ryan T
Standard AutoZone, well stocked, and with friendly employees.
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September 2023 by Mark B
They have a convenient location on the 94 and 68 bus routes, plus a free tool rental program and a free car diagnostic service. If you buy a Duralast part from them and it fails under warranty, AutoZone will replace it at the counter for you immediately.
