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February 2024 by DeeDee R.
Convenient location and nice employees however Wells Fargo doesn't find it necessary to hire more tellers when they open in the morning. They have loan officers, a greeter but that's it. Two people ahead of me in line this morning and it took 20 min for my turn making me late for work. Profit over service. BTW one of the loan officers told me the Juanita branch was closing in a month but a new one will open in Redmond. So that leaves only ONE branch in Kirkland since the others have closed as well.
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February 2024 by John D
They should just demolish this place and build something else. Every time I come here there is something wrong with the drive thru atm and they only have one person working the desk if you’re forced to go inside.
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January 2024 by Ying
I hope the bank will give me justice. Don't let users. I feel so unreliable. November 8th. 10:20am. I deposit money at the bank's ATM machine. But the ATM machine was malfunctioning, so I went to the front desk to deposit money, but there were a lot of people queuing that day, so I left. In the evening, I checked my mobile banking and saw that 1,000 yuan was missing. I went to the front desk the next day. The living room staff was very enthusiastic in helping me. He was able to confirm that the ATM machine was faulty and helped me get the 1,000 yuan back, but the bank deducted the replacement money from me a month later. and said. The case has been investigated and closed. This is very unfair to me. I'm going to save money to pay off my credit card. When the ATM machine malfunctioned, I failed to deposit money. Instead, I lost 1,000 yuan for no reason. Why didn't you install so many cameras and surveillance to investigate clearly, but you said the case was closed and I didn't take the money? But it was 1,000 yuan less. It took me at least two hours to make a phone call. They said the case was closed. Why do you install so many cameras? Hope you can give me a reasonable answer. unfair to me，
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January 2024 by Helen Helen
Very bad customer experience! I had a call to this bank regarding a deposit box, banker didn't give me a call back as promised and when I was finally able to reach out to him - he said that the box was already rented ( within just 1 hour!!! afrer my call). We were affected with other branch closing and looks like this bank and this branch specifically are not interested in new clients at all! Would not recommend it to anybody!
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November 2023 by Shelly Hu
Very bad service! We live close to this branch, every time we walked in, they said they need an appointment, not provide any service! The employees donot have the knowledge, just deposit a check, takes about 30 minutes, will never come here again.
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September 2023 by Robert Agron
Had a very troublesome scenario that other branches just wouldn’t help me with. Mike Carmona went to bat for me to help fix the situation for multiple hours pushing other appointments. I was able to retrieve my funds and finally fix the situation. Him and this branch is the reason I am keeping my business account here. Thanks again Mike!
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September 2023 by Dennis Williams
Amazing staff!!! By far the nicest Wells Fargo branch I’ve been in. Spacious, clean, super easy parking. And you close to everything
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September 2023 by Dennis Williams Jr
Amazing staff!!! By far the nicest Wells Fargo branch I’ve been in. Spacious, clean, super easy parking. And you close to everything
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February 2023 by Blake W
Just called in to ask questions about credit and loans. I called 4 branches and this was the only one that answerred. Daniel was helping me and took extra time to define and explain all terms and concepts I didn't understand. I learned more on the phone with Daniel (who was entirely impartial) than I did in 4 years of college! I am very thankful for Daniel and this Wells Fargo branch.
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May 2022 by jennifer pineda
Hannah is one of the best customer service reps I've ever met! She is very friendly, helpful and kind. Thank you Hannah for making my experience at Wells Fargo positive!
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March 2022 by Clifford McKenzie
Went to this branch to make a wire transfer today and was told I needed to speak with a banker….but there were none working that day. If I needed to wait, ok, but a bank where you cannot conduct banking transactions on a Tuesday, what a joke. I’ve never had this experience with Chase.
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November 2020 by Will Whittington
If you like a bank that takes excessive fees, doesn’t refund fraudulent charges, then this is your bank. You are guaranteed to lose money here..ask me for details
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November 2020 by Ria Sankar
One of the most friendly Wells Fargo locations. Daniel at the office is a gem - always so helpful and patient especially with older customers like my mom.
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November 2020 by John M.
been to this bank; once inside and mostly drive thru for deposits. They provide fast courteous service. The drive thru lines are usually relatively short. My longest wait was about 15 minutes; which is not bad. It's a convenient trip for me and since it's surrounded by other services, I can make my trip count with other errands.
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April 2019 by Gloria T.
I came to the bank this morning closing the SSI account. Since my aunt mental state is unstable, she makes a scene at the bank and refuses to go to the police station. All bank handlers this morning have been very patient and professional. Special thank to Meenakshi. My sincere apology to everyone this morning!!!
