“This group is family!!! Love everyone in the office. Always willing to help. Never felt more closely linked to a bank before. All my banking is done with WaFed. Dr. Robb”
“My husband and I were warmly welcomed into Keybank's Ballard location last year and, through the process of opening a few accounts, it felt as though we were good friends being welcomed to a nice dinner party. In particular, Relationship Manager, Brian Jaynes, is the friendly, knowledgeable, go-above-and-beyond type of customer service rep that you only expect to find managing the concierge desk of a fine hotel or cruise ship. Brian, and his super helpful colleague, Joe, among others, continue to be invaluable assets in helping us manage our accounts and navigate banking, and we greatly appreciate the kindness and sincerity in answering all our questions and banking needs. Bravo to Ballard Keybank and their extremely customer-service-oriented team of nice people!”
“I had my identity stolen a while back and the response I received from everyone I dealt with at the Poulsbo Safeway branch was top notch. They really took the time needed to lock down my accounts and credit back the fees that the crooks incurred by illegally accessing my accounts. They couldn't have been more helpful!”
“I've been a US BANK customer for almost 30 years and I can honestly say that I have NEVER seen a more wonderful branch than the one in Edmonds, WA. The employees are soooo friendly, their smiles always cheer me up. Negative comments here usually come from people with lousy credit who have been turned down a loan of some type. If you are looking for a new bank in the Edmonds area, give US BANK a chance to serve you. You will never find better. TD”
“The best ! Thanks a lot to Kim and the employee ( sorry I forgot the name ) . They were very patient and polite ! since I didn't understand English well. I was very pleased !”
“I would highly recommend this bank. This branch has the most energetic team always ready to assist me with all my needs. I love that they offer different accounts and can print debit cards the same day you open an account.”
“Shoutout to Francis whom I actually met at the Shoreline branch, but he directed me to come to this Crown Hill branch to get the beautiful Year of the Dragon calendar and red envelopes that I was trying to find. I had already driven to a few different Chase branches that had turned me away because they were all out of the calendar. I was standing in a slow line at the Shoreline branch, and Francis came up to the line to see if he could speed it up and help customers. I was next in line. I told him how much the calendar meant to me (I have a few Dragons -- people born in the year of the dragon -- in my family, and the dragon is a special symbol to us). Shoreline didn't have any, but he told me he KNEW that Crown Hill had some, and he even offered to call to double check. I told him not to spend his time calling, then drove there and he was right! I'm so happy to have this calendar. It is absolutely gorgeous.It was such a little thing and just took a few minutes, but it made all the difference to me. Even if I hadn't gotten the calendar, Francis's kind and helpful demeanor made an impression. I have accounts at a few different banks, including Chase, but the ones that stand out to me are the ones that have caring customer service. Thanks, Francis! You rock!”
“Needed to get some help starting my business accounts and Zee was super helpful in not only helping get my business accounts up and running, but also really helped me get connected with the right people to get my business on track! I highly recommend working with the manager Zee and his awesome team!”
Closed
229 Main St, Edmonds“In addition to being so easy to work with, Kimberly’s entire team is amazing: friendly, efficient, and knowledgeable. At the beginning of our relationship they helped us through the “bridge loan” process that was finished top to bottom in less than 10 working days, and very inexpensive. If we were working through one of the “big 3” we probably still be waiting (headquarters are downtown, not in some east coast city).”
Open 24 hours
1819 NW Market Street, Seattle“A bank isn't exactly a place I'd normally review for sure. Credit has to be given where it's due, however. The bank is amongst the list of places I don't really care to go to if I can help it. The bank of course joins the same list as the hospital, court, DMV, post office and other places you don't really frequent, but when you do again, you're not exactly smiling ear to ear.Here at this Wells Fargo though, as soon as I walk in, they always greet me. Every time. Even if there is a line, one of the tellers assures me they'll be right with me. They don't even have to do that but it's nice. When I get to the window, the tellers, are all friendly and helpful. I've dealt with three different tellers and each time they're patient and thorough with my business.I've only been a Wells Fargo a short time and don't know if they're changing their business strategy, but this particular branch is pretty good with their customer service.”
“Shoutout to Francis whom I actually met at the Shoreline branch, but he directed me to come to this Crown Hill branch to get the beautiful Year of the Dragon calendar and red envelopes that I was trying to find. I had already driven to a few different Chase branches that had turned me away because they were all out of the calendar. I was standing in a slow line at the Shoreline branch, and Francis came up to the line to see if he could speed it up and help customers. I was next in line. I told him how much the calendar meant to me (I have a few Dragons -- people born in the year of the dragon -- in my family, and the dragon is a special symbol to us). Shoreline didn't have any, but he told me he KNEW that Crown Hill had some, and he even offered to call to double check. I told him not to spend his time calling, then drove there and he was right! I'm so happy to have this calendar. It is absolutely gorgeous.It was such a little thing and just took a few minutes, but it made all the difference to me. Even if I hadn't gotten the calendar, Francis's kind and helpful demeanor made an impression. I have accounts at a few different banks, including Chase, but the ones that stand out to me are the ones that have caring customer service. Thanks, Francis! You rock!”
“I want to express my utmost satisfaction with the exceptional service I received from Vu Phan, an employee at BECU in the Greenwood Seattle location. From the moment I walked in, Vu went above and beyond to ensure my banking needs were not only met but exceeded.Vu’s professionalism, knowledge, and dedication to customer service were exceptional. He took the time to patiently answer all my questions, provide expert guidance on financial matters, and made me feel valued as a member.Vi’s attention to detail and willingness to tailor solutions to my specific needs were remarkable. Whether it was helping me with a new account setup, explaining financial products, or assisting with a large complex transaction, Vu consistently demonstrated a level of service that sets a high standard for others in the industry.In addition to his technical expertise, Vu’s friendly demeanor and genuine willingness to assist left a lasting impression and made me feel as welcomed as if it were my own family. It’s clear that Vu takes pride in his work and genuinely cares about the well-being of BECU’s members.Overall, my experience at BECU in Greenwood Seattle was made outstanding by the amazing service provided by Vu Phan. He is a true asset to the organization and has set a standard for customer service that others should strive to achieve. I wholeheartedly recommend BECU, and especially Vu, to anyone seeking the best banking services in the Seattle area.Thank you, Vu, for your outstanding service and making me feel like ohana!”
“The employees at this bank have gone above and beyond to help with my banking needs, both business and personal. I have been with Verity for over 20 years, have 5 accounts there and my house mortgage. The manager and tellers know my name and even my kids names! They build community by hosting local music events and art shows.”
“Have banked here my entire life (since I was 13) and when I began dating my now husband, he promptly closed his other bank account after seeing how well I was treated (basically just never given bogus fees & always good customer service) and has also banked with KCU since, about 15 years later. I still remember going to the same bank with my father when it was Kitsap Federal Credit Union as well ? Love them, love the Poulsbo branch especially, absolutely would recommend them to anyone.”
“I moved away from the neighborhood almost 8 years ago and still love the Holman Road branch!
Alice and Lucia are amazing and always have an answer for anything you need. They also have trained the staff to have a can do attitude.
Alice especially will take her time to provide the best service possible. Thank you.”
“I walked in with a somewhat complicated issue and Patrick was so patient and kind. The process took well over an hour and he had to speak with multiple people to really get to the bottom of my issue, but he was so nice about it. I really appreciate the wonderful service I received!”
“Me and my husband wanted to open a new account and Mr.James Chao helped us out, answered all of my questions in a top-notch service. I felt lucky that we met him. Keep up the good work!”
“Customer service is pretty good... Their security for information seems to be a bit much but not much you can do..... Its an auto loan...you cant do too much.. come on.”