-
February 2024 by M
You either need to close this store down or hire more people ASAP. Poor kid has been worked into the ground for MONTHS working practically by himself. People complain that they aren’t open when they’re supposed to be, that’s why. Dude is going to college while running this whole store by himself. He looks exhausted every time we go in. Get him some damn staffing!
-
February 2024 by Rena Jhuty
I stopped by looking for a protein powder. I was instantly greeted and helped by the cashier named Jeffrey. He not only helped me find the perfect product, but after he asked me what my goal was he shared so much valuable knowledge with me. Upon leaving I was surprised learning it was only his second day. He definitely is passionate and very knowledgeable!
-
January 2024 by Omar
Came by around 5:25pm and the doors were locked and no one inside. Sign on door said “be back in 30min”. A time frame would be nice. “Be back at 5:35pm” or something.
-
January 2024 by pardeep singh
This place has great customer service and the staff is very friendly and helping.
-
September 2023 by Jaycie Grasper
Came by the store today at 2:45pm, it says they're open, however there doors are locked and noone is here. Sat for 20 minutes thinking they might be on break and watched multiple people try to go in but doors are locked. Not sure what's going on but they lost a ton of business
-
September 2023 by Logan Rennie
They do not abide by their own hours of operation.
-
July 2023 by Monyca W.
This store is tiny and the best thing that it has going for it is that it smells amazing inside. Better than the lobby of the W hotel. How do they do it? I'd buy the Eau de GNC Kent Station for sure, bottle that up. Forget Jimmy John's "Free Smells" sign - this place needs that sign! But despite the alluring odor, the staff they have "working" just don't want to be there. Example number one, I ordered online for in-store pickup (there's often a discount offered on the website for in-store pickup) and I planned this around another reason I needed to be at Kent Station on Thursday evening. I also knew that weekend was Kent Cornucopia Days and downtown Kent would be chaotic, so I wanted to make sure I got my order on Thursday. I waited until I got the "your order is ready" email, and it said that the store closed at 7 pm. I got there at 6:50 pm but the door is locked. (This isn't like a restaurant where you don't want to take your last order 10 minutes before closing because cooking and eating takes a while - grabbing my order would have taken less than a minute.) The hours on the glass also indicated that they closed at 7 pm, but the worker who was inside just kind of shrugged when I knocked on the glass. OK, fine. I went back the next day, a different worker was inside. I told him I was there to pickup an online order but I also wanted to see what else they had on sale. He mumbled something about "just multivitamins." Way to make a sale. If you know GNC, you know something is always on sale, and they had posters on the door claiming buy one get one half off of something... I guess we'll never know the details. I just took my online order and left. And, it took less than a minute. I've been here a few times and the level of customer service is definitely lacking. I also noticed they had a sign on the door indicating that they were hiring. I don't know what's going on, maybe they can't retain good employees, but it is frustrating. Do better, GNC. Act as good as you smell !
-
July 2023 by Diana P.
Brent helped me find the best preworkout! Very knowledgeable in fitness supplements. Best place to stay on top of your health.
-
March 2023 by dustin moorefield
Always have what I need. Pro membership actually ends up saving me quite a bit of money in the end. Love it when they have buy 1 get 1 half off for protein.
-
March 2023 by Carolyn N
Closed for lunch during business hours.
-
November 2022 by Игнат Кашигин
10/26/22 11:40am bought bcaa, pre-workout and bottle for big guys. It was pleasure getting help and advice from guys who working there!
-
October 2022 by Pro Surface Solutions
Twice today the staff have not been at the store, earlier this morning I arrived at 11:30 AM which is one and a half hours past their opening time and no one was there. I called later at 1:30 PM to make sure someone was there and someone answered the phone luckily and told me they would be open till 7 PM. I arrive a half hour later at 2 PM and there is a sign on the door telling me they will be back later.What the heck is going on with this place?This is the fourth time the store doors are not open when they said they would be and I’ve probably only stopped by 10 times, that’s a terrible ratio
-
August 2022 by RIO
Great customer service and special deals that are worth the purchases.
-
August 2022 by Rio James
Great customer service and special deals that are worth the purchases.
-
June 2022 by Ahmad Mahdi
Chill staff and very good selection