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February 2024 by Gwen Goodness
Scott and Evaa were so helpful. They gave us a beautiful van that made our trip very comfortable. It was super clean and had all the new bells and whistles! Thanks to you both!!
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February 2024 by Adam E
They were charging me $10 a day, without my knowledge, for a rental vehicle that is being provided by the Insurance Company. The insurance company reached out to have me refunded and them back charged. Days later when I expected my refund it wasn't there. I contacted enterprise and they had never processed it. I also reached out to corporate and was supposed to receive a call back from a manager, but never received the call. The vehicle began to have mechanical issues, come to find out it was over due for its maintenance. This is the second vehicle I had to do an exchange on due to vehicle issues.
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January 2024 by Kayla B
Great customer service went to get a rental for a car accident That I had was super easy process Iseral was great as well as the two younger Ladies
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January 2024 by Farah Altarabeen
"I had a disappointing experience at this location. I accidentally left my wallet with cash in the car, and when I inquired the next day, they claimed there was nothing in the car. It's disheartening, especially since they mentioned they aren't responsible for items left in the car.
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December 2023 by Shigeki Hirose
Agents were extra friendly and helpful here. Called one day before the rental to switch date and happily changed the dates for me without price change (I had a good price via costco travel). Picking up the car was a delightful experience. I will come back here again on all local future rental car needs. (taking SUV for skiing this time)
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December 2023 by Flora fauna
This location is by far the worst enterprise across the United states its understaffed, most the workers there will chi chat while a few workers do all the work and will watch you just stand there waiting to be helped while they chit chat, unprofessional some staff will not do thier job right then this will bite you in the back later when you recharge out to mangment they will ignore your request for a call back for months then Gass light you and will not fix the basic issue that can be solved by basic communication.Avoid this location grady way location is some what better.
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October 2023 by Marissa Martinez
Every employee was super great and helpful except the young man who ignored me as the next customer. Being a long-time customer, it was a 5 star experience other than feeling made invisible by carelessness.
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October 2023 by gabriel castillo
The Nissan Rogue that they gave me is SO DIRTY AND NASTY ? !!!I have to take my 1 year old daughter in this....So much for false publicity about their cleanness...
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September 2023 by David F
Working though some disagreement about rock damage on the windshield.When checked in the van, was told it was under the threshold for damage where they could just fill the chip.Today I got an email telling me I owe $400 when I called in to get find out what changed, I got a reply of "not my department not my fault". Getting an email with a $400 suprise bill doesn't work in any business, why should it be okay here?
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September 2023 by Lelgos D.
DON'T rent in this place. Poor customer services.They'll charge you more than you agree during reservation, I had made booking for like a month but charge me the current price in the name of that "we don't have the car you booked". They also don't have most of the cars listed in there Website.
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August 2023 by Eric
Just returned the Nissan Kick at 4:40pm tonight. The service and care we received was very good. The staff was friendly, attentive and very professional. They even provided us a courtesy ride to Kent food courts which was such a nice gesture. I'm terrible with remembering names and wish I could let everyone know who these good people are. But, Thank you again
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August 2023 by David P
Super busy off airport car rental agency. They bait you in by showing nice suv's, but don't have once you book. They even admit it, salesperson said they never have the vehicles shown on web site. Rent from airport and save a lot of hassles. Car was worn out and not cleaned as stated on their phone message while on hold. We felt totally scamed.
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August 2023 by Scott Lawrence
The manager made me prove my existence in life. Which I did and still refuse me a rental because of the way I was dressed. I have rented vehicles at that location twice before in the previous six months.
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July 2023 by M Grigs
I have visited many car rentals and this by far is my favorite . Great customer services , reliable cars, and more importantly a great atmosphere. The team works really well not only with customers but with each other . I have had to do 2 last minute reservations and Jen Gennaro assisted me both time and was nothing short amazing. This is the place to go . This is the team to work with . Thank you !!!
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July 2023 by cpc609
Had to wait all most 1 hour to get the rental that we reserved months in advance
