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March 2024 by Jack ArtistTryingToLive
I went in around 6:30 to order a few ice cream products, at first the lady who was working the store wasn’t pay a ounce of attention to the fact that customers came in, and when she did she was talking on the phone with a AirPod in. So I couldn’t understand her, she was talking on the phone and taking with us at the same time so I had no idea when she was talking to me or when she mumbling about random drama to her friend who was on the phone with her. As a cashier myself it makes me so frustrated when customers come up to the counter still on the phone, but to have it totally flipped and the employee be the one on the phone with a friend not another customer, a friend is absolutely crazy. We were asking her questions and she didn’t have a care in the world. And I totally understand people are not payed enough for most jobs but there is no reason to remain on the phone with someone else when trying, and failing might I add, to take our order. Not to mention how many times I had to repeat myself because she was just not listening at all, well at least not listening to us she was paying 110% of her attention to her friend. Horrible customer service, didn’t even put the right amount of ice cream in and gave me the wrong cone (so I ended up paying for the more expensive one) and she was trying so hard to get us out of there she kept trying to check us out when only one of us had ordered even though when we came in and asked for some time for us to think we made it fairly clear we were both getting something. Also she used the same scoop for every ice cream, and I’m not sure about the policy but I would assume that you would at bare minimum have to clean the scoop in some way in between.
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January 2024 by Erick Hurtado
Beautiful remodeled Baskin Robins! I love coming here and enjoying an ice cream with my family.
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November 2023 by Shannon Carrillo
Very quaint little place, employee was very friendly and let me try lots of flavors without getting annoyed. I did get brain freeze so 4/5 for food but other than that 5/5 all around.
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November 2023 by akın şahin
It was really really perfect welcoming and staff and also delicious birthday cake there a lot of flavors of ice cream and some delicious like that ;)
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November 2023 by Татьяна Саксеева
The best ice cream is here! A place with a great atmosphere, cleanliness and a large variety of ice cream!
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November 2023 by Sofia Chylik
Amazing and fast service. The store is cozy, clean and has a large selection of the best ice cream! I especially recommend Rainbow ice cream!
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November 2023 by Jillian Adams
We went in late Sunday evening to get an ice cream cake for my husband’s birthday. The employee was helpful and accommodating while multi-tasking and helping several customers all on her own. I am happy to support this business. Happy Thanksgiving!
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November 2023 by katrina papa
Even though the lady was about to close and throw the trash, she still signaled us to come in and let us order. Mind you, we placed about like 6 orders. She washed her hands well, welcomed us in and took our crazy orders with no attitude nor hesitation. Thank you for taking care of my cravings and my family!
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November 2023 by Ku'ulei Gumapac
Favorite cotton candy ice cream! Lady server was awesome today!
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November 2023 by Cheyenne Maestas
The ice cream Cake was amazing and done super
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November 2023 by sheryl flores
Family friendly workers. Love the vibe they bring.
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November 2023 by Sonia Kaur
Every time I go get my drink they are absolute amazing… they are really
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November 2023 by Melanie Hawkins
Clean, friendly service, specialty cakes, clean seating and decorated nicely for the holidays! Haven’t seen a BR that has it this together. We came out of our way to come to this location because the Renton one is closed down (not sure why) but we’ll be back for sure.
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November 2023 by Felicia Singh
Went during the holidays! I love the Turkey it’s a talking price for sure! Love the new look Baskin Robins Kent! ??
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November 2023 by Ashika Ronser
I go here twice a week get the same thing mocha blast with Jamoca..icecream the manager who's there super nice very sweet..