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February 2022 by Jose Campos
Only cus zero wad not an option. Worst service I have ever experienced. Stuff was snoby and disrespectful. Purposely make you because they now they can.
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September 2021 by Riley Maltos
Best place to get a phone period.
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July 2021 by custom tshirt
THEY SUCKED SLOW BAD CUSTOMER SERVICE
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July 2019 by Roberta Ellsworth
The visit to the kiosk to place my preorder was quick and the salesman gave me false information about the free gift and the gift card. The pickup visit was a mess. Thank goodness they gave me a preorder confirmation paper because they couldn't find my name in the computer. That part took about an hour and a half to sort out. They kept dealing with other customers instead of having one guy help my situation they all just kept bouncing around from customer to customer. Very unorganized. They finally got it figured out, probably gave me someone else's phone since they only get so many preorders. Took the salesman forever just to get it linked to my carrier/account. Then come to find out the free gift would take 6-8 weeks to get mailed to me, which I was told would be available at pickup along with the $200 Costco gift card. That too was incorrect information in many ways. They weren't available that day, and it wasn't even a valid offer for my carrier! At least that's what they said the second visit even though I saw signs stating it was for my carrier. I was fairly irritated at this point. They lies to get a sale, the disorganization, a little over 3 hour visit...overall bad experience. The salesman had me write my name and number on a post-it sticky note to give to their "really good escalation team manager" and would call me about the situation. I knew I wasn't going to get a call back and sure enough they proved me right. Super disappointed in this service.
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December 2018 by robert keith
The salesman wasn't really supposed to help me transfer my files from one Verizon phone to another Verizon phone, but since he had worked in customer services before and it was a fairly easy issue using Bluetooth, I give him 5 stars!
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October 2018 by Michael Fryer
The service was amazing. Went in there to get a Pixel 2. I've had their service for a couple of weeks now, and I can say in Kennewick they have the best coverage. The price for service is about the same as AT&T.
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October 2018 by Nathan Williams
I always see the associates standing around with nothing to do, pick up a mop or broom. Make yourself look busy at least.
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October 2018 by Floyd Laabs
Costco deals at this Verizon kiosk in Costco. Saved a 100 over the local Verizon store
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October 2018 by Brooke Lane
Got what i needed accomplished.
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September 2016 by Wm Talbot
Fairly knowledgeable staff at kiosk. They also sell t-moble and another brand