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October 2024 by Danielle Caldwell
We had an appointment with Jonny to test drive a vehicle. When we we got to establishment he was too busy to talk to us. Another salesman approached us to help. We told him why we were there and he said that the vehicle we were going to test drive was sold the prior day. Awful customer service. We would have appreciated a call letting us know not to come in. Wasted our time. We bought a vehicle from another establishment 3 hours later.
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October 2024 by Antonio Brimmo
JR is the best. He embodies customer service and went above and beyond to ensure my purchase was a smooth experience
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October 2024 by Hector DeLeon
I really like how they treat the customer with respect and they are so friendly. Always keeping me updated on what is going on. I would recommend you guys to all my friends and family. Thank you for taking care of me. Love the Jeep!
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October 2024 by Ashley Preston
Jay is an amazing salesman he was able to get me a very nice car at a great offer he is kind very helpful and explained everything that I needed if I could give more the 5 stars i woud in a heart beat.
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October 2024 by david muonio
I’m sure all there salesmen are great. But I’d recommend jay! The dude was awesome to work with. He did not pressure me to buy a vehicle at all. We went to other dealerships in the area their prices were very similar. Their salesman which were very friendly just came off a little pushy.
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October 2024 by Isabel Rojas
I went in looking to trade my Jeep for a different car. Adrian was so helpful and made this experience stress free! He was patient and truly cared about my wishes and what I was looking for! Would recommend him to anyone looking for a car.
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October 2024 by Rien m
Sebastian is a great guy to work with and will make sure you are getting the best deal possible I highly recommend him for you next vehicle purchase.
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October 2024 by p00staiyn Gaming
Oil change took less than an hour
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October 2024 by Kaytlyn Thompson
Took a friend's car in for an oil change, gave the name and car on file, and the Service Rep was friendly and happy to help. Waited about an hour for it to be done, the waiting room was fairly clean. They did offer coffee and popcorn, but the popcorn machine definitely needed some cleaning done.
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October 2024 by Justintime 2grow
Worst dealer service department in the state?
I live in the Tricities so I take my truck to the kennewick location for service. The service over the last 4 years has gone nowhere but downhill. It's always taken around 2 hours to get an oil change for walk in or even with an appointment but now you can't even walk in and get one at all. I went there today and they told me not only could I not get an oil change today but they were "backed up from yesterday". Come to find out they're actually BOOKED OUT 3 WEEKS FOR OIL CHANGES. You kidding me??
This place is awful. How do you let yourself get backed up that far for routine maintenance that you expect everyone to come to you for?? They never have enough staff to service the amount of business they have for this area and it's only gotten worse over the last 4 years. Zero urgency in the staff that are there, they move like they're paid hourly. Never once seen anyone hustle here. If you can get your oil changed somewhere else, I would highly suggest it.
We also have a Toyota and I never had these issues with their dealership just blocks away from Lithia. Fast, friendly and they offer a staffed snack bar and massage chairs while you wait. The service experience between the two dealerships are night and day. When you go somewhere else you realize just how bad it is here.
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October 2024 by Thomas THARET
Sebastian was great. From talking to him over the phone about our needs to meeting him at the dealership. I had very little time today, he made this transaction very easy and fast. I was out in about an hour or less. Very nice to negotiate with, very professional.
Thank you for taking care of me.
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October 2024 by Carmen Stansell
Vanessa was exceptionally helpful and composed throughout our interaction. She demonstrated utmost professionalism in addressing my inquiries and promptly scheduled my appointment. Additionally, she efficiently resolved the issue with my car key. I appreciate her excellent customer service and follow-up. Thank you for your assistance.
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October 2024 by Nicholas Workman
I went to this dealership several years ago and had an amazing experience! I tried to become a returning customer and found that their dynamics have completely changed. The sales staff were not cooperative with helping me with my immaculate trade in, something that I have become accustomed to with this business. I don’t know what has changed, but they were unhelpful, rude, and outright ridiculous with helping make a sale unless for full MSRP. This is the first review I have ever written, but this dealership is not the same as it was two years ago!!!
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October 2024 by Nick Holloway
Had to have some warranty repairs done, Bert was excellent to work with got things done in a timely manner, and always had good communication through the whole process.
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October 2024 by Jessica Griffin
this dealership worked really great for me. I even went through the whole process got a car and then change my mind in less than 24 hours and was able to go in and get a different one. the new one was slightly more expensive but it was definitely worth it and we love it thank you so much
