November 2021 by Patrick Boylan
I can't say enough about the folks at this store. They are nice and helpful every time I come in. If they are backed up it is usually because of other bonehead customers, like me sometimes, that make things harder. Super easy place for Amazon returns and shipping out my sales brochures.
November 2021 by Tonya Browning
I went to send off a package tonight and arrived at 455pm. As I was pulling into the parking lot I made eye contact with a man that had dark hair & mustache that was inside the store . He was messing with a printer and when he saw me park he walked over to the gate that separates the mailboxes from the store area. He pulled the gate half way down and disappears into the back. There is only my car & one other car in this paring lot at that time. I bring my package to the door and find it is locked. I checked the time and it was 457pm. The sign says it is open till 500pm. I give it a second but the man never reappears. I go back to my car. I Then trying more time just to see if the man will show his face, but no luck. Why are you closing before 5pm? There is no notice of early closures posted on the door and the man saw me pull in. I am leaving to go out of town and needed to get it sent off. No happy with the lack of customer service today.
September 2021 by Maurya Broadsword
Why are the East Wenatchee and Wenatchee stores closed until further notice. 8/16/2021, we have mail to pick up. No explanations or phone numbers to call and find out on how we can access our mail boxes and pick up our mail.
July 2021 by Debra Egan
I always have had great service at this UPS Store.
April 2021 by Dustin Hepburn
Incompetent staff that provide no assitance or customer service
March 2021 by Willow J
I go between 830 and 2 and always have great service and low prices. Their always there and happy to help and go above and beyond. I highly recommend this place and the workers deserve a raise or incentive for going above and beyond for the customers
March 2021 by Cutter Wurl
Fantastic UPS Store. Staff is super friendly and they always go out of their way to help me and answer any questions I might have
March 2021 by Tim Y
Damaged our packages beyond all belief. Put a sticker on it stating the box was damaged beforehand. Refused to uphold their insurance policy. Rude and unprofessional conduct.
February 2021 by jack what?
Had a great experience super cool guy working in there. Real helpful real nice no complaints.
December 2020 by R L Rogers
Always a positive experience, been there many times
October 2020 by Jovanna Zamora
I came in 5 minutes before closing to drop something off and they refused to help me. I asked the guy locking the door if they were closed and he rudely responded saying “I guess so”. They clearly lock up before they’re technically supposed to.
July 2020 by Eleanor Downs
Please be aware that packages are not getting to there destinations on time as told by employees at this shop. I called to discuss why my package did not arrive to my granddaughter on her birthday as I paid 200. For it to get there in 5 to 7 days. Was asked to call back the following day to speak with Sam who is the manager and could assist with a refund for the delay. She told us it was out of her hands due to covid and was in the hands of the post office. It is now 10 days later and I had only asked if they could of been straight up about the delays when we sent the package. Just be careful not to go to this store. Covid or not be direct about your abilities to ship out so your consumers can make a informed decision.
May 2020 by Erik Larson
Slowest store I've ever been in. Barking at customers about 5 people in the store at 1 time for social distancing yet these employees are standing next to each other and customers right in their face????
April 2020 by Steve Inscore
Incompetent rude employees all in all this place just sucks.
March 2020 by Jordan Harwood
Was there about a month ago about a half hour prior to closing. I had some Amazon returns. Amazon gave me the option to have UPS package and return the items. I’ve done this with other UPS offices through the years and according to every article I’ve read, UPS is contracted to do this service.