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August 2024 by Brock Leonard
So far, 3 weeks sitting in the parking lot, they do not indicate actually honoring warranties they sell with the vehicles with less than 6,000 on ODO since sale.
This company doesn’t even respond to calls or emails when the cars been sitting there, and the warranty company still doesn’t have a diagnostic 3 weeks, going on 4th week.
If you think you’re buying a car from this company with at least a 6 month warranty they’ll actually honor, I hope the best to you. Because still it’s debatable if they are actually working in good faith, or if they just try to swindle $7,000+ out of people selling broken cars.
By the way, be weary of bot accounts and employee/owner family making reviews.
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June 2024 by Jeff m
Great helpful workers.
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June 2024 by Titus White
Took my car in to get clutch done, shifty work, done, and they steel parts off ur car then deny it. Stay away from this place.
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May 2024 by brenda Cathers
Head mechanic is excellent and extremely honest
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May 2024 by Kirstin Crary
4.5 stars. Chehalis auto is a very friendly place. They have great deals and wonderful people that really care about helping you! I highly recommend them to anyone in the area.
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April 2024 by Tim Hess
Awsome coustomer service and amazing guys
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April 2024 by CatBountieHunter
UPDATE: Years later after fully paying off the car...I still don't have the title...so there's that for you. They cheat paperwork so watch out for that, the DMV told me that what they sent me was forged, sooooooo yeah. I paid 5,000 for a car and have no title...
Now I just want to leave a very real review and be very transparent..
1 Star though, the owner of the shop is horrible, the car I bought was having some minimal ticks which I was taking care of. But then someone pointed out to me that the core support was cracked, now this is a 1200 dollar fix, I own 500 left on the car, which I was trying to ask if they would forgive the 500 because of the crack, and what it would take to fix it. The owner didn't believe me. So after going around to 3 different body shops and getting quotes, which the dealer ship said that he would negotiate after I did this, and sent him the quotes he didn't want to deal with it anymore. Then proceeded to tell me that if he gives me the 500 I owe him 800 for the compensation for the trade it I gave him. Which didn't make any sense because what they offered me after looking at the car then what ever they did with it I don't think should be held against me, I was honest about the car...They were not. Anyway, the own then accused me of hustling him, and does not want to deal with me anymore unless it is to give him money. I have no idea what to do, I am out 3000+ dollars with a sad car that I was lied to about. This place is horrible, once you start having documents to back you up they get so aggressive and not want to help you at all. All they want is your money and that is it...
AKA They get cars and then do the bare minimum work on them (I genuinely think they need new mechanics, or at least be honest...one of the two), then double the selling price...so it really isn't worth it in my opinion. You can easily get a better deal some where else. That is in WAY better condition.
It makes me wonder how much money they are paying people to write the positive reviews, because when I first left a review on here they were under 4 stars.
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April 2024 by Jake Butterfield
Love this place, on vehicle number 4!
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April 2024 by Amber Slape
If you need a new car come to this place they are amazing.
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March 2024 by Lindsey Tomasheck
Friendly and honest.
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March 2024 by Kohl Morton
Grate Service and a great price
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March 2024 by Dawn Norman
Hooked us up was very friendly and helpful qhen i was trying get my son a car!
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March 2024 by Hayden Bennett
I came here to purchase a truck and was very pleased with the excellent customer service and the quality of the shop. It is hard to find a trustworthy store anymore but I will be coming back here for everything I need, you guys rock!
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March 2024 by Kylie Mustard
I bought a couple vehicles here. Absolutely the nicest people and gave me a great deal
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March 2024 by Arnulfo Alaniz
Great customer service.
