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October 2024 by Rosemary Houston
I am writing this about 6 months later because I was too upset to write sooner. It’s long but important. I had an uncomfortable experience when I took in my dog. My 11 year old pup, who is in good health up to now picked up a cigarette broken in half. I immediately pulled all of the tobacco strings out of his mouth and the filter was snapped hanging off before my pup put it in his mouth. I don’t know if I got all of the tobacco. The filter never got in his mouth as I even took a picture of it on the ground. I showed the nurse or vet tech and the doctor the picture of the filter still intact on the ground. They didn’t want to look at it. They were able to pump his stomach in time because of the quick timing I brought him in. The doctor brought in a plastic back with some off white pieces from his stomach. The doctor told me it was the filter and said he needed to be admitted because he could die. They treated me like I had done something wrong he’s never eaten them, after I immediately reached my hand in my dogs mouth and pull out whatever I could and took him to the hospital immediately. I asked to touch the bag. The contents did not feel like a wet cigarette filter as those are cotton like and pull apart in strings and don’t digest. These were mushy white pieces and I said I didn’t believe that was a filter, because I am former smoker, even though I quit 8 years prior I knew what filters felt like. I tried to show the doctor how it was mushy and breaks apart like foods But the doctor said that it is up to me if I want to let them admit him or take him home where he could die, because his enzymes are raised. I didn’t understand or have a chance to look up reasons for that. And she said “that’s fine, if you just want to go, you will have to sign a form saying it’s against medical advice in case he dies. OR if something happens at home.” Again making me feel like the villain phrasing it “If he dies” and not the concerned parent that I was. And my dog is 11, right? So I want him for as many years as possible and I don’t know what a significant number of enzymes are on the paper, and they didn’t have time for questions, because it felt like I was the villain. I explained I’m on very low disability benefit income, and they were quick to offer carecredit, if you’re approved. How will I pay a loan? And I was rushed and they said it was 1500plus. I had to call my elderly mother in her 70s in Florida to help me pay. My mom had a stroke and has difficulty speaking so I first had to step outside and explain & ask her to use her savings to help me, which of course she did. Due to the stroke my mom had trouble speaking, so I had to speak for her giving her info. It felt awful that I had to ask my mom to give her info. I felt something was so wrong with it. I went home I remembered that I gave my dogs a piece of popcorn & I knew that was the yellow white mush. I checked the cigarette again on the ground outside my apt that I didn’t have time to throw away before. Zero filter was eaten. I called and it was the same situation and that doctor disagrees. I felt scammed and embarrassed, and ashamed that I had to ask my mom for her money when she’s on survivor VA benefit income. Now I know what happened was not good patient care. Regardless of if they still recommended him staying. My questions weren’t addressed or given time to process. And it wasn’t my fault, because I did everything I possibly could have to protect my dog and keep him safe.
And when I started getting ads for the Burien A.H. in my inbox for specials and food discounts, as hard as it is to say, I feel now that this Hospital is more about profit than animal care or listening to concerns of the mom.
I don’t regret that taking him and they could pump his stomach right away to help remove of any toxic tobacco. I understand that the enzymes were raised but not being able to ask any questions even about enzymes, because of how quickly they rushed me to make a decision in 2mins. No filter was recovered but they will still say it was still high enzymes. S
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September 2024 by Brooke Peterson
We have been bringing our cat to Dr. Whitty for over four years and have always been so impressed with her passion, love, and knowledge around cats (and I'm sure other pets also!!!). The other staff at Burien Veterinary Hospital are also exceptional! They are friendly, knowledgeable, and so good with all the pets who come in! I can't recommend Burien Vet and Dr. Whitty enough!
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April 2024 by George B.
Attentive staff. Positive experience. Helping others with a focus on Goodwill. Thanks BVH!
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January 2024 by Megan O.
i'm advocating to anyone who lives in burien and surrounding areas to NOT go to BURIEN VETERINARY HOSPITAL FOR ANYTHING AT ALL. i called them and asked them a question regarding an injury my puppy had they insisted i bring her in even though i TOLD them i CANT afford it, they told me they'd give me a free evaluation, although i knew they wouldn't be able to tell me anything at all without an xray which i TOLD them and they STILL insisted that i came in and they proceeded to do an evaluation and then threatened me if i didn't pay for something at all which was pain medicine and called animal control told them i refused care for my animal when all it was, is we couldn't afford an xray at the time. (i told them we would be able to afford an xray and any further care she may need by her next appointment date as well as i told them i'd call them with any updates on her health at all) BVH cancelled our account with them after we mentioned a lawsuit in a phone call after i spoke to animal control. BVH told me i had three options to pay for pain medicine ($35) surrender her or euthanatize her, my 12 week old puppy who simply had a hurt leg. the manager there told me she "allegedly" said to me face to face multiple times that she was going to call animal control and that's UNTRUE. she told me she never mentioned euthanasia at all which SHE DID, and the kicker is, they didn't even put into my file that she was in the room speaking with me at all, i had animal control call me and ask me if the information they gave was true, and i told them it was false (they called and only wanted to know if the information BVH gave was true or not so it's possible theyve done this before) and she (rebecca) told me over the phone that i never told said that i couldn't afford care, but that's what i told them over the phone before i went in so that's completely untrue. the manager Rebecca/Becca is one of the worst people i've ever dealt with, she kept interrupting me and then proceeded to tell me i was the one talking over her and all i was doing was continuing what i was saying but even louder than before because she decided to cut me off as i was speaking and she hung up on me as i was speaking (i have that phone call on recording) as well as didn't return my call as they stated they would, and also cancelled my puppies shots without notifying me as well. DO NOT GO HERE tell everyone you know. do not give these people anymore business they do not deserve it. the emotional distress i've had to go through from simply dealing with this place is unbelievable, disgusting and shameful. i'm mentally unwell as it is and the added distress has been TRAUMATIC. there's no record of this woman (rebecca) even speaking to me, nobody will ever know what she truly said other than what they hear because she went off record to threaten me over $35 and also one of the receptionist there told me and my mother (who i had on the call with me) that the manager (rebecca) was rude and makes everything more difficult in their work environment and for customers :)) do what you will with this information. they don't care all they want is $$ even when you tell them you don't have any then they won't give you your animal back, they'll threaten you until you pay them and THEN they'll give you your animal back. what a disgusting way to treat a young woman trying to find her way in the world, BVH should be ashamed for how they've treated me. just like the final word i seen in another review, pathetic.
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November 2023 by Iris A.
This place is the worst, first off they charge way to much, second I took my dog in to be treated three times and he's still not even close to being treated! Third if I could I would have given them a zero star review but I can't and that's saying something cause most of the time I'm the type that goes with the flow and don't ever review places at all. And forth you had one job.
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April 2022 by Jason B.
This place is so shady. First off. Their prices are so insanely crazy. You could make an appointment. At a VRBO at the beach. Get your dog spayed there. And still have money leftover to party. I had my 8 month old Chihuahua quoted out at 678$ To get spayed and one tooth pulled. I got her spayed for 175 and Eastern Washington. 175.! Another thing that's shady is. They don't. Check out your dog in front of you. Which my vet in Eastern Washington and Camino Island did. They take her in the back. And do the exam back there, which is totally shady.. My dog. Went in on my deceased. Wives account. And I wanted to get her records I sent in a copy. Of her death certificate that they made me send them and they told me it was too blurry everywhere else accepted it. I finally get the. Records from a sister. Don't know how I got him from her sister. When? That's not her dog. And there's notes all over this account that say how. Much * **** I am and. I'm not a nice person for taking my dog elsewhere. It's literally 200 words. Yeah. Insulting man. Who cares? Just say I'm * ****. And end it there. I mean 200 words. Whatever, don't go to this place. You can find better value. Outside of. Seattle. Plus, take a little vacation. Idiots. Normally I would correct all the errors in this paragraph. That I dictated on. Word. But I couldn't give two ***** about burien vey hospital
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January 2022 by Janine B.
I loved Dr. Kamdar and Dr. Lee for 16.5 years with Lucy, our white American Eskimo dog. After Lucy died we waited 5 months and adopted a traumatized 11 year old named Jasmine, a Toy Schnoodle. Dr. Kamdar welcomed her warmly. Their support staff is great. Jasmine's scared of men so they quickly sent only women technicians to carry her in and out in the pandemic. However (there's always a "but") over the last decades, we experienced a slow worsening of service as they got busier. Now we no longer get reminders for regular care, like flea meds every 3 months,shots and exams. When you are "owned'" by a 12.5 year old, reminders are critical. It's more of a money making venture than a caring vet. I am sorry to see this because the Docs are smart and technicians are warm and competent. I guess it's time to find another vet with great,smart docs and caring service. If Burien Cares can manage it when they're swamped, BVH needs to Build Back Better at management. Thanks for 14 great years Dr. Kamdar.
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October 2021 by Hazel Chin-Fujino
Dr Le has always been there for my baby. She’s very caring and always communicates with me. Also Arial her tech has gone extra miles for my dogs care and very sweet
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September 2021 by Cheyenne G.
I was told that this clinic does a certain surgery ...and then when I get into the office for my appointment the doctor confirmed that they do offer the surgery my dog needed.. but then kept trying to talk me out of doing the surgery with them. She also suggested that I see a surgeon or a specialist instead. The way that the doctor implied that her colleague wasn't suitable for the surgery despite having experience .. made me feel as though she didn't really believe in her skill or ability. As I waited over a month for this appointment I was very disappointed and I felt as though I wasted my time. (The reason I gave any stars at all was because the women at the front desk were very kind and helpful)
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August 2021 by Amy Fillbrandt-Rickert
They have been wonderful with my little boy. very caring hospital!
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April 2021 by Sherryll G.
Lol first of all it is not my pet. That was my daughter's best friend. The people you are talking about giving a bunch of service ideas to were 2 teenagers who told your doctor repeatedly let me text my mom to ask. The girls said your doctor used a lot of medical language they did not understand. Then when i looked at the services the vet also gave the dog the covenia shot $79 and a fecal cup. Still totaling $422. When i called up the only part that could get refunded was the fecal cup. I am happy to take my business somewhere else. DO NOT TAKE YOUR PETS HERE UNLESS YOU HAVE A FAT WALLET. Thanks and have a good day.
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April 2021 by Theresa Dipinto
Dr Le, Becca and the entire staff are amazing and take such good care of my little knuckles...
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January 2021 by Joey S.
I'm so disappointed. For over 20 years now, BVH has been my vet clinic. They were always extremely friendly and helpful. They've handled the new additions to our family, as well as those that have left us, always with kindness and compassion. Any time there was an emergency, they made time for us on the schedule and guided us through the situation with excellent communication and skill. Their pricing was always on the higher end, but it was comforting to see many of the same faces each time I went in. I never thought that I would ever have anything bu praise for them. But times have obviously changed, and now I find myself without an established vet hospital. Over the last 2 years, I have contacted them 5-6 times for various reasons, mostly minor injuries and standard vaccinations. On every single occasion, they have barely heard my question before telling me that they are booked out a month or so in advance, and that I should try another local vet hospital. It almost felt like there was a negative remark on my account, but I've always paid in full at each visit. I'm happy for BVH that business is so good, but it feels like they have no time for people like me, who were there for them when business was slow. It makes me sad to write this, but I know at least 4-5 other former clients who feel the same way.
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September 2020 by Allison Mastrangelo
Dr. Whitty is easily the best veterinarian I have ever seen; she is extremely personable and so thorough. The quality of care she provides extends past being timely, responsive, and kind. She surprised me immediately due to the additional emails and voicemails she provided in order to offer more information and resources for my cat, showing she effortlessly goes above and beyond. Her knowledge and guidance is really appreciated too. I'm so happy to have found her!
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August 2020 by Heather Carmody
So kind and considerate. Highly recommend.
