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December 2023 by Robert Grant
Enjoyed the pizza with my family and definitely will be coming back
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October 2023 by mang Tomas
Tried to get a new iPhone 14pro max through getting new service with Xfinity mobile before deployment. Ended up getting one all the way in Bellevue at the Apple store. Failed to cancel the service before leaving in two days; 8 months later, I was still being charged for the service, even with billing statements saying I had 0 GB, 0 messages and 0 calls. I tried filing a refund but I was told by claims department that they were rightful.DOESN'T matter whether you're in the military and deployed with proof of billings with 0 service usage. No chance of getting my money back.
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September 2023 by J LG
At the beginning if the year, my internet service and WiFi connection were continually dropping its signal. Almost 8 months into the year and it was affecting my work (I work from home). When I called in the spring when this was getting bad, I was told that my modem was an older model and that it didn’t support 5G reception. I was also told that I would be charged $80 for the new modem. I quickly declined the offer to get a tech out to my home. In August, the reception was worse and I couldn’t keep working or watching a show (I stream TV). I then called Xfinity/Comcast. I was told then that the information about being charged $80 for a new modem was incorrect but my modem (got it when I moved in my current home in January of 2021) was indeed old. I was sent a new modem which I installed myself without issue, however, the reception was worse than it was with the old modem. I called these people again and they sent out a technician. I was told that it would be no charge to me since I put it together. The tech would be trouble shooting. The tech arrived, spent about 20 minutes. I asked him if I would be charged for the visit, again I was told no. I was also told by the tech that if I had any more trouble with the reception to sign out of my WiFi network and use the password on my modem instead of the one I created on my account (WTH?). Imagine my surprise when I get a bill with a tacked on charge of $100 for the technician to come to my home! Of course, I had to call Xfinity back and talk to someone in another country who was very dismissive so I hung up and talked to another CS Rep who read me the notes that the tech had written down on his visit. He wrote down that the wall outlet was faulty. This was the reason for the charge, a faulty wall outlet and not their equipment. I have two other appliances plugged into the same outlet with no issues. You also cannot rent a unit if there are electrical issues that could pose any safety hazards. This tech did not test the outlet, all he did was plug and unplug the modem and get readings from the equipment on his device. After telling this to the CS Rep, she backtracks and says it will be escalated to her administration.I have never had any issues with my internet service until the beginning of 2021. There are 26 other units in this building and no one else has had the same issue with ‘faulty wall outlets”. I even reached out to my property management company to confirm and they said the outlets are fine and are inspected upon vacancy of the units (very thorough and straightforward office). I asked the rep to take me off auto-pay as well. She claimed that she did. I went into my account two hours later and I was still on auto pay so I turned it off. Xfinity has out-sourced pretty much all customer service and, apparently, bets on cashing in on sending tech support to your home even if it’s their garbage modem that is the issue.Unfortunately, there is no other internet provider in my area at the moment. This is just an internet company that has taken over everything and does whatever they want and will continue to do so unless you call them out on their BS.
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February 2023 by D R
My review is of Xfinity Cable Nationwide. The most difficult company I’ve ever worked with in my life. Customer Service is a joke. They tell you whatever they think you want to hear so they can get rid of you. I’d rather not have ANY TV coverage if this crapshoot was my only option! They overcharge you then take 90-120 days to refund your money. Charge you for items you do not even have access to then screw you out of your refund!
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October 2022 by Daniel E
They know what they're doing and they are so professional in taking care of the customer.
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June 2022 by ronda gillespie
It went very good this time and all the workers were kind and helpful best of all it wasn't busy
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January 2021 by Jedi 94
Yay saved from pos Wave ?
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December 2020 by Annette D.
Wow talk about lousy customer service!!!! After well over an hour on hold and then trying to get my problem with the DVR I ended up needing a new one. So of course it can't be shipped to me I'm not in the right area for that. That's ok Silverdale isn't that far from me. I made an apt but when I got there there was no recorded of it. That's ok you don't need one. Then there was no record of my tech conversation. "That's ok they aren't trained that well we can help you" I switched out my DVR and and oh joy this "new one" Which some how had scratch's and dust one it. Wouldn't even power up not even when I tried it several outlets. So for the second time I'm back at the store. When I asked the sales girl if she would test it to see if it would power up "oh we can't do that" Asked to speak to the manager and her excuse for not being about to do it was "we don't have any power outlets" The whole store has dozen of things plugged it but they have "no outlets" and she assured me that my new box would power up because "we've never had a DVR not power up before" "This is a first for the store". I highly doubt that and since when can't you test a box before for the customer before they leave. So much for going the extra step. I pay $200 a month for TV and Internet and they can't even test a box what a rip off. TIME TO CUT THE CABLE
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September 2020 by Trista Burleson
I was told by a Comcast agent last week that I was getting signed up for xfi Complete to improve the wifi connection for the expensive internet service I already pay for each month. She said she placed my order and I'd receive them in 3 business days. 1 week later and no wifi booster pods so my son is struggling with online school due to poor wifi connection. Talk to an agent today and they say I will get an email in 14 days to order my pods. Talk to a 3rd person today and they said to go to a near by store to pick them up. Go to said store and they say they don't carry them in store. I was told a diagnostic test is ran for 14 days after signing up with xfi complete and no customer is guaranteed these wifi booster pods. I will only qualify if the diagnostic test indicates i need them.. I was told this package is just a fancy name for unlimited data. The entire point for signing up and paying for this package was because my wifi doesn't work well. I pay for the pro package which is supposed to offer up to 300 mbps. I have ran multiple tests and get 39-49 mbps. Comcast now says they have new booster pods coming out in a month or 2 that will be $79.99 a month. WHY would I pay $100 more after tax for pods to improve the wifi service that I'm already supposed to be receiving. This is a scam. Comcast representatives lie to you to get you upgrade your service and pay more. The benefits from the upgraded aren't guaranteed though. Key word is "up to" a certain speed. It is a complete scam and they get away with it because they are one of the only providers in the area.
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September 2020 by Mick Hersey
For the last 3 weeks we have had intermittent connection
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July 2020 by Gary Hatley
Very polite and helpful.
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June 2020 by George Silva
TV and Internet service is intermittent. Works correctly almost 90% of time. Still unknown if suggested resolution to problem, a replacement modem, will correct the problem.
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June 2020 by New lyfe Chad
IV been trying to get in contact with a actual person for 3 days now and cannot I am not getting the speed I'm paying for I have called several times a day the last 3 days and have gotten nowhere! Highly frustrating ! Call me
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March 2020 by Mary Richardson
Why over pay for almost nothing..get yourself a Roku TV!
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March 2020 by Stephanie Alvarado
Just went in to drop off equipment and get new stuff only to have the employee tell me i didn't give her one of the boxes that had handed her 5 minutes before. She kept cutting me off saying that if she didn't scan it then i didn't give it to them. I asked her to go check and she refused to look further for it. I have been giving comcast my money for 16 years and to have someone treat me so poorly over a small cable box is ridiculous. I really hope they get some better training on how to treat customers at this location
