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December 2023 by Janeth Deniz
Liberty Tax at Trashers Corner, is the worse, Krysta is rude and so unprofessional. Save ur self some trouble and don't use them. She file our business and bookkeeping but they didn't do the job right for a whole year and Krysta blame it on her old book keeper and never fix our paperwork. When we ask her for our files because we find another tax and book keeper she took so long like almost 6months, until we put pressure on her and she kept saying it was the IRS fault that was taking so long to fix our problem.After that she followed by insulting me and calling me names and telling me "I didn't deserve my husband". That is very unprofessional of her part and non of her
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November 2023 by Janeth D
Liberty Tax at trashes is the worse. Save ur self some trouble and don't use them. She file our business and bookkeeping but they didn't do the job right for a whole year and ****** blame it on her book keeper and never fix our paperwork. When we ask her for our paperwork because we find another tax and book keeper she took so long like almost 6months, until we put pressure on her and she kept saying it was the *** fault that was taking so long to fix our problem.After that she followed by insulting me and calling me names and telling me \
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June 2023 by Scott Worl
Liberty tax at Thrashers Corner does not even deserve one star. They did my fathers tax for over 10 years so when he passed I wanted them to do his estate tax. What a mistake, Krista, the owner is the worst..months of waiting, promises not kept, out right lies to when its going to get done. I finally had to go get my documents back because of so many delays on her part. She said it would be done if I came back the next day at 2 because she was working on it, pointing to her computer screen, yet when I demanded my documents, she left that work station, went to a different workstation and retrieved my documents that were buried a foot deep. How was she currently working on my fathers estate tax when it was buried 30 feet away on another desk. Too many lies. Read the reviews. She will respond with lies in reference to this review, but they just stack up like the desk in her office. Do yourself a favor, go across the street to H&R block. I suggest if you choise to have interaction with Krista, have your phone on with someone on the line to verify your discussion with her. Not recorded, just witnessed, because Washington is a concent to record state, it worked for me in this case, witnessed by third party.
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April 2023 by bimal shah
Very bad service. They are SCAMMER.DO NOT USE THERE SERVICE!!!!As a tax consultancy they do not know what they are doing. After collecting all the documents, a week later they schedule a meeting and on the day of meeting they call and they are not ready and need few more hours. Once you reach to their office they say they are still not ready and send you back home. very unprofessional.Problem does not stop here:They charge you the fee and say they are going to file a tax as everything is completed.After a week when you call then if tax was filed with IRS they say there are still reviewing it. 2 days after they call you and say there is a mistake in your return. extremely unprofessional.Ask for cancellation of your return they say you need to come back to there office and find reason not to pay your money back!
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April 2023 by shruti shah
ZERO star for the service. Krista and Lalitha asked us to come to the office several time and their documents for tax was not ready. Finally after 3-4 visits they had papers ready and changed us for their service and 2 weeks later they call and said those papers were not reviewed and the return numbers have changed, they didn’t do the filling for that long. When we asked to cancel they denied to return the service fees.Lack of communication, no follow up, and not a timely service.TOTALLY UNPROFESSIONAL. NOT WORTH MONEY AND TIME.
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February 2023 by Larry Weddell
Krista took my unorganized, complicated bunch of saved yearly income and tax statements and distilled them down into the data she needed to file my tax return giving us a hefty return.
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February 2023 by Nicholas Carter
they are great!! five stars and professionally friendly and helpful to encourage a 3rd year in a row use of service.
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October 2022 by Michelle Cutler
Krista has been doing my taxes for five years and is the best at it I have ever seen.
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August 2022 by Tony Mazzeo
I have been working with liberty tax over 10yrs. They have been doing my business and personal taxes. They have been able to help me fix many messy situations and made sure I got everything I deserved. Would recommend to anyone needing tax help.
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July 2022 by Dan King
They are horrible!!! If I could do zero stars I would!Had my 2020 taxes done by them and finding out they never sent them in!!!?? Not worth the time or money to have this place charge you for work they can’t do!If you like talking to the IRS? Then by all go with this company! If not!?! Then find someone else or do them yourself! Have better luck with that then a tax prep place that just leaves you in the wind!
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April 2022 by becca newman
Wish I could put 0/5 stars. Krista is the most unprofessional, rudest person who could ever file your taxes. I hired her to file 2 years worth of taxes and after months of her not doing anything she just stops replying to phone calls or emails. During this time I filed her through the BBB because I Paid her and after almost a year of my taxes not being file and her ghosting me and not allowing anyone in her office to assist she is now declining my services after I paid. Worst place ever and very unprofessional
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April 2021 by Kevin Wilkins
So far this has been a VERY BAD experience here. I was told that because my ID had expired that the IRS would not accept my return. Now after waiting month's I finally called the IRS because I know you do NOT have to have a DL or ID to file taxes and they also comfirmed it. So the IRS agent tells me that the reason my return wasn't accepted because the employer OD was entered incorrectly but Liberty Biberty over here is telling me the IRS is wrong. I want my damn tax return dome amd I deserve a damn discount of these services as well.
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March 2021 by creesha mattos
I had an appt to get my taxes done qith the office manager Krista expecting to pay the deluxe amount of 89.99 . When she was done after about 1 hour and me waiting while she tried to find my file . She finishes and tells me 700 dollars and that she will give me a discount of 300,I was like are you serious .needless to say I didn't use her services but when I asked for the milage sheet that I had written down for her she told me that since I didn't use her she wouldn't give it to me... RUDE and very unprofessional. I wrote the information down not her . I would have given he 0 stars if that was a option .. go to hr block they did mine for 250.
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February 2021 by Jennifer M.
I would give 0 stars but thats not a option. Krista wanted to charge me 741. To do my taxes and give me a discount of 300 lmao ar you serious. I wrote down all my milage and she refused to give it to me since I didn't pay her 441. Dollars for knowledge I had all she did was say yes your correct .pfffff ripp off do not go there. Along qith that she had to search for 10 minutes to find my paperwork. She wanted 175. To file my deceased husband's taxes and yet I told her I could do them for free. She's a complete ripp off save yourself some money and go to hr inline or turbo tax way cheaper .the office is discusting and there is candy wrappers all over the floor in front of her desk. She also doesn't sanitize after each person.. yuck
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September 2020 by Krissi P.
Got my taxes done here 4 years ago that all went fine. Now 4 years later im getting multiple calls from here being harrased to get my taxes done. Not sure why in September we are harassing people to get there taxes done or calling every hour on the hour during the day. BEWARE OF HARASSMENT! It's not even tax time nor could do my taxes cause the years not over.