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October 2023 by Tess O'Reilly
Bummer! This is a great location for me but will be taking my prescriptions elsewhere. I was kept on hold and was redirected 5 times due to being on hold for so long, i asked for a call back but got cut off and put back on hold. ? not very friendly staff, they probably should be paid more
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October 2023 by Amber Shipley
They’re always slow and backed up. Multiple times I’ve called to see when my prescription will be ready, it gives me a time and I show up after that time. It’s never ready. They tell me to come back later, it’ll probably be ready in about 5 hours. It’s never ready when I come back so I waste all these trips and sit around waiting for another 30 minutes. Go somewhere else
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October 2023 by Mary Googe
21 years I've been using this pharmacy. After speaking to customer service twice, being put on hold 10 times, all on the same call. When they finally did answer the girl hung up on me while I was still talking to her.
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October 2023 by Mary H.
I have shopped at the Lakeway, Bellingham Fred Meyer since 1989. Been through the inconvenience of several remodels... learning new layouts, etc.. Love that we see the same employees after all these years. We hate that the carts for shop online customers block aisles and are rude. They make us feel like we're second class because we're shopping on our own. We HATE your "fresher than fresh" advertising .... your produce freshness is average at best .... bugs in half rotten artichokes, worms on celery, rotten romaine.... onions that are so oversized but only useful for half their weight, potatoes with bruising and worms ... Our latest frustration ws paying for filets mignon for 24.99 a pound ( bought for years previously with yummy results) .... these were tough, grizzled .... coupled with the bug infested "fresher than fresh" artichokes ... we're about DONE...... THEN .....after shopping there for over 30 years .... my wife forgot her license .... they wouldn't even call a manager so she wouldn't have to drive home for a bottle of wine! She's 69! Freddie .... you are loosing your customer base.
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September 2023 by Melanie D.
We had seen so many Fred Meyers and so had to check it out! Apparently, Fred Meyer is Walmart. Well, I must say it is given Walmart vibes, but seems to be much bigger! I loved how they have Ellenos yogurts. Walmart back home does not carry Ellenos. I didn't even know they had a coffee flavored Ellenos. It was fun walking around the store; it was quite large. Didn't go down every aisle since it was late. The pricing is about the same as Walmart. There was a clearance area I spotted with 70% off bags and other accessories. I would visit a Fred Meyer store again if near one. We just bought snacks and coffee for the train ride back to Seattle.
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September 2023 by Lauren Kapp
The only reason they get any stars is the people that work there are friendly. But there always seems to be an issue. Refills never go smoothly. I inexplicably have two versions of myself in the computer that were supposedly merged years ago but continues to give me trouble. Honestly don’t know why I still go here.
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August 2023 by R F.
Deli failed on all 3 Levels.I am an easy customer: I probably tip too much, I give slack to new employees, I do the things that those of us that have worked in retail would like others to do for us. This experience left me with a "never go back" feeling.I stopped in for a quick deli meal around 2pm on a Wednesday. Grabbed a prepackaged sushi meal and headed to the large "Pay Here" sign at the deli.There are 2 people there behind the counter about 6 feet away: A tall guy standing there talking to a woman who is leaning on a machine and putting stickers on some empty bags or something. They are talking about some work related thing so I wait, expecting they will stop, ask to help me and I will say something witty like, "I waited just long enough that now I want to buy a chicken leg, too!" They'd laugh and we'd go from there. But no.They just ignore me. I am standing right there. Nothing. I'm starting get a little bit irritated but then I am rescued: a woman in street clothes from behind and to my right asks me, "Have you been helped?" "No," I say. "Not Yet." She stops like she is thinking, then turns and walks away.What?I turn around to the 2 workers and there is no change: They're still standing there.So I say, "Are you going to help me?" The guy comes over and asks a vague question about helping me and I say that I just want to pay for it. He responds that he isn't trained on the register and asks the woman, still leaning there, and she replies, "Nope, not me." I say, "Don't you sell things?"She shrugs, still leaning, and replies, "You can wait for ____ (I assume the street clothes woman), to come back if you want."I laugh out loud, take my sushi pack, put it back, and head for the door.But it gets worseOn the way out I see a guy working and I ask if he is the manager. He isn't but he points at the manager who is putting apples in a display. I ask if he is the manager and then tell him that his deli crew is unhelpful and that he doesn't have a cashier over there at the "Pay Here."His reply is that they are new, not trained to take money, and it's "Getting There." We both look to the counter where both deli "employees" are watching us. The woman is still leaning. I say "That's it?" He shrugs. No reply. I leave--to never return to the Bellingham Fred Meyers store.A few tips for Fred Meyers:1. First thing you do is train your employees to work with customers. Recognize that customers are there, and talk to them. Everything else is secondary. I feel this is obvious, but maybe not to the Bellingham Fredd Meyers.2. If you ask a customer if they have been helped, you now have a responsibility to finish the job. Walking away is never an option.3. If you are a Manager and you have a customer that is upset about something, it is your job to engage with that customer until you have resolved the issue. Every good manager knows that--Every. Single. One.I went to Haggens and bought some fried chicken.They were nice to me.
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August 2023 by Rani V.
Broken out of service electric scooters (3) and (2) low powered nearly dead, (1). damaged vandalized vomited on abandoned at makeup isle and only (1) working by another customer. Major disappointment to my recollection never was this bad at store! I saw a (5) man team tagging looking and testing for unlocked door handles or open windows in parking lot to burglerize. I told a store manager who expressed no cares and no worries. This store does not put an effort to care for handicap people by not providing sufficient electric wheelchair and no safety security from criminal car thieves and checkout lines too long (10-15) customers in line.Do not shop at this store if you are handicap or value your car and need to make a fast purchase. So badly managed. Terrible!
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June 2023 by Riki P.
Ridiculous! I almost didn't want to leave a review because my experience was just so lame. But i read other reviews that mentioned similar situations.I just walked out of there after standing in a ridiculous long line waiting to pay. After I paid I got my receipt and headed to the door. As I was walking, I thought the total price seemed a little low. I checked my receipt and although all the items were scanned, a large gas can was not on the receipt. I went immediately back to the clerk in the line I had been in. I told the clerk that I didn't think the gas can had showed up on the receipt. She looked at it and said that it didn't look like it. She told me to just get back in line to pay for it!Wow! So I catch their mistake and they want me to sit in a long line AGAIN!!!! No good deed goes unpunished. I went immediately to the customer service and waited in line there!!! When someone finally helped me, all he did was say "you can pay for it here." I paid and then voiced my disappointment in being told to wait in line because surely customer service would care. Nope! All he said was "next time it happens just go back through the self-checkout." There was a HUGE line at self-checkout as half of them were closed. I responded with a are-you-kidding-me look and all he said, "I guess she should have taken care of you."That was IT! No "thanks for catching the mistake and being honest and coming back". No "oh I'm really sorry about that." Not even a blame it on the computers, "the computer must have messed up". Just "go wait in line so you can pay us again."LAME!
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May 2023 by Brooks Friedland
In the crazy pharmacy universe trying to get your prescription filled is insane! Count on expensive non insurance coverage, long lines and mayhem! Not so at the Fred Meyers on Lakeway! Erin is a relaxed, cheerful, and smart pharmacy employee who made our day! I can’t say enough about her customer service except I’m a raving fan! Thank you for doing and being exceptional!
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March 2023 by marta b.
I have always loved their fish counter. The free herbs, lemon , garlic and butter are a huge plus. Staff is great. Good produce too! What I don't like is that in order to get the best prices, you have to download their app. I've tried their app and it was overwhelming and complicated. They said younger people like it. So I've basically switched to stores that don't require spending more time on my iPhone, and don't discriminate against older people who don't like apps. They do have problems with homeless folks, but that's not specific to Fred's. Tough to own a retail business in the downtown core.
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February 2023 by Patrick McDonough
Horribly rude staff. I have been trying to transfer my prescriptions to a functional pharmacy for hours now and have been hung up on every time its answered. I need the medication I was prescribed from the ER and they're holding it hostage while I am suffering.
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December 2022 by LIZ
This pharmacy here…awful. They continually give me a pick up date and time and it’s never ready when I come on this date and time that THEY give me or even when I come the day after they tell me to. Just because I want to make sure it’ll be ready! They never have all my prescriptions ready all at once causing me to have to make multiple trips and there is always a line of at least 8 people. They don’t utilize their pharmacy pick up window and they now close at 6pm instead of 9pm or whatever it use to be. they also completely close down in the middle of the day for a lunch break. Why can’t they stagger the breaks so that it’s more convenient for their customers and be available from open to close?! Absolutely ridiculous.
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December 2022 by Jamieleigh W.
This is really nice store! So much variety and fresh foods. We come from a small town that doesn't have one and I'm so impressed and jealous. We found exactly what we needed and then some.
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November 2022 by EZRA MARTINEZ
Dangerous pharmacy, aside from slow, too messy, poorly managed, closed drive thru (just because they can..) this is Lazy. Anywhere else has better consulting pharmacists and more knowledgeable staff to get you your meds faster, this place and this staff literally does not care for anything but a paycheck.
