-
January 2024 by Luis
Refused to accept a return for a dress with a broken zipper with receipt. If you buy anything on clearance regardless if it doesn't fit or is broken they won't let you return it. Awful attitude from management.
-
September 2023 by Shirley Finkbonner
Placed an online order for in store pickup, was not allowed to try on the items that were bought and paid for! Was told to try on elsewhere and bring back what didn't fit,,,Yet, you can try on unpaid for merchandise all day long.Gas is almost $5.00 a gallonSo I basically would have to go home (which is a bit of a distance)try on 2 shirts and make another trip to Bellingham to return merchandise. That is the dumbest thing I've ever heard of.None of the other stores do that.I was going to shop some more after a bit ,but after that treatment I just left .Don't wish to return either.SincerelyShirley F.
-
September 2023 by May A
Just want it to do a follow up on the review that was left down here by Monica Gutierrez, I’m a costumer of the store and I have never had any problems with any of the workers I had got to known some of them more personal for their great service every time I come to the store, they had helped me with what I need. I was actually there the day that she did her return, I was behind her on the line and for what I remembered she was the one yelling to the cashier I never heard the cashier yell to her back in any moment, I actually mentioned to Monica that she was the one that need it to worked on her attitude cause she kept yelling to this girl and the only why she refused to give the information for her District Manger it was because Monica asked for the manager personal phone number I think as costumer we have to remember that the workers still humans and that they have to stick to the policy’s that their companies tell them to stick to, I had made a ton of returns with them and never had any problems because I had always made sure to follow their policies.
-
July 2023 by Llyra Roe
i came in super close to closing looking for an outfit for a last minute job interview and the person who helped me (i wish i got her name! i think it might have been alexi) was so genuinely nice the entire time, even up to the very last minute. i felt bad for coming in so late but she did an awesome job of making me feel welcome anyway <3
-
July 2023 by Monica Gutierrez
I had a return today and the manager of F21 (Shaila) was so disrespectful. I came up to the counter with my return (I had just purchased a romper yesterday 6/3/23). The romper I purchased originally was from F21 at the Alderwood mall (purchased item with no tag/the associate looked it up) I asked the associate if there would be any issues returning if it did not fit and was reassured that it would not be an issue. So, today I drove to the Bellis Fair mall because it is much closer to me as I stay in Skagit. As soon as Shaila assisted me she immediately said she would not return my item and did not care about the explanation I gave her. She was very condescending and did not even attempt to resolve my concern. She said I could exchange for something but F21 doesn’t carry plus size in store. I asked if she could please call the other store and see if there was anything else we could do. I also asked if there was a different manager to which she screamed I am the manager. I asked who her manager was and for her info to make a complaint to which she refused. So unprofessional. She basically argued with me the entire time and I told her I would not be leaving until I got the info. She ended up doing the return annoyingly and said she would NEVER do a return for me again.. to which I said fine because I will NEVER shop at F21. She also just gave me the store number number NOT HR or a district/regional manager. Terrible service! She must get away with a lot if that’s how she acts with these types of situations. I think she was in a bad mood but that is in NO WAY an excuse to treat your customer. Do better!
-
January 2023 by Brenda
They have a nice variety of cute pants but they don't have a variety of sizes. I think it goes to about a size 10ish?
-
September 2022 by Katie N
Really great employees! Know how to help without being invasive. Fashionable inventory at decent prices.
-
July 2022 by Barbara Hansen
Probably popular with people much smaller then me. I did like some of the styles.
-
June 2022 by Hannah Hook
This is the first store I walk into when I go to the Bellis fair mall. Very cute summer clothes coming in, they also had a $5 sale going on and I was there for so long. I do recommend checking out the dresses. Perfect for summer. Other than that, good quality clothing and all types of different styles for each unique person.
-
June 2022 by Ky
No longer carries plus size.... :(
-
October 2021 by Timber
I stopped in yesterday looking for a new pair of jeans. Their sizes go from XS to L for women. That’s it!!!! I asked where their plus size section is and was told by an apathetic (skinny) associate— to shop online. My size is only available online. I’m a women’s 14, which to my knowledge is one of the most common sizes in the United States. What the heck. 0/10 would not recommend.
-
September 2021 by Timber Lockhart
I stopped in yesterday looking for a new pair of jeans. Their sizes go from XS to L for women. That’s it!!!! I asked where their plus size section is and was told by an apathetic (skinny) associate— to shop online. My size is only available online. I’m a women’s 14, which to my knowledge is one of the most common sizes in the United States. What the heck. 0/10 would not recommend.
-
August 2021 by Daisy’s are Forever
Now I know the clothes are cheap for a reason but never buy white shirts from here they are always so see through and I always have to get 1-2 sizes up because they are so small ( I’m a medium for context)
-
January 2021 by TheBookHoarder 1
I like 21 but I feel like I need a map and indiana jones to find anything. The way the clothes are laid out feels as if there is not a system in place. Nine times out ten I leave the store frustrated and empty handed .
-
November 2020 by Tommy Mans
I never went into this store. Its probably a nice store. I have went into JC Penny at this mall.
