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July 2024 by Ken Hong
They increase price frequently. I have a small unit like a closet size, 5’ x 10’. It started at $60. Now they increase quickly to $220 / month. Be aware.
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July 2024 by Debbie Borches
Clean facility, friendly efficient service and van availability were great! Faith at the office was very helpful.
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July 2024 by Ming R
The facility is clean with covered loading area. The unit height is very talk (over 9ft?). The most of all, Caroline, the staff, is a very kind, helpful and professional person!
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June 2024 by Resatka
Caroline took an extra long break. We waited in front of the office 20 min past from when the sign said she would be back, 35 mins total. When she got back from her super long break. we didn’t get an apology or anything when she finally helped me. There was no customer service. Said I had to buy insurance, and gave no explanation as to why other than it’s our policy. This was not a great experience
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June 2024 by Sagittarian King
Outstanding
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May 2024 by Bryan Velez
Place look brand new extremely clean and well taken care off and the guy that took care of me was very helpful
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May 2024 by Ellen Torvik
Be aware that this place will increase your rent so the rate you start out with is meaningless because they can increase it at anytime without your consent.
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May 2024 by Tracey Pretorius
A fantastic storage facility - clean and well managed. Caroline is incredibly helpful!
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April 2024 by Michael Sekulic
The front desk was friendly and calm. She honored my coupon and I got a great deal! I was pleased with my selection of 5×10 storage, right by the elevator. Awesome
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February 2024 by Brian Calhoun
I have been renting a 5' x 10' at this location since 2019, and I have watched the property change (mostly for the worse) over this time. I plan to move out this month.
Unless you are looking for very short-term storage, I would keep looking. This facility has a nice-looking, newer building, with pretty good access hours; but the management keeps getting worse, and the rent increases are like clockwork.
When I first moved in, I was assured that rent increases were rare and fair, and for a year or two they were. Now that new management has taken over, this property is run just like a typical Public Storage property (Classic "Bait and Switch" marketing) . In a phone conversation two days ago, a staff member at this location admitted to me that the rent advertised on the website is good for no more than a few months at best; followed by a consistent 20% increase every 6-months until you move out. The 5' x 10' unit I am renting advertises for $134/mo online with the first 2-months offered at 50% off as a move-in incentive. I currently pay $182, and they are raising me to $228 next month if I stay.
Recently, there appears to be a significant portion of this property occupied by Roadside Angel. This appears to be a roadside assistance business that uses half the parking spaces, half of all the carts on the property (filled with stacks of used tires), and blocks the hallways with them. If you can get a parking spot, once you are inside navigating the hallways can be difficult due to all of the used tires blocking the lanes.
I usually stop by the bathroom at the end of each visit to wash my hands, as some of the boxes in my unit are dusty. These days, the bathrooms that were once kept clean, are typically filthy with an overflowing trash receptacle, no paper towels, and sometimes soap (if you are lucky).
Entry-level employees are available on-site and answer the phones, but if you need a decision made on anything more than the most routine transaction, you will have to wait for a call back from the property manager. The property manager will never call you back. Buyers beware.
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February 2024 by T. L.
This review is a little late. I rented a storage unit from this location for the second time. Caroline is still the best—friendly and impeccable customer service. Moving can be stressful from packing, loading the U-Haul, and transportation to the storage, but time and time again, Caroline has made the moving process less stressful—great location, great office hours, and building access hours. I will definitely rent a storage unit from here if I move again and recommend friends/family, too! Thank you, Caroline, for being the best at what you do! You are a big part of the reason I decided to rent from this location for a second time (:
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December 2023 by Therese
Carolyn is very helpful and professional! I have been a long time client.
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November 2023 by Arbri Allaraj
Very happy with JaredHe was very helpful, helping us find the unit that Will work for us.
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October 2023 by Christopher Jackson
Nice place. The from desk staff I would put a question mark ? ?
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October 2023 by Allen Smith
I have really enjoyed my experience with West Coast Storage. Caroline reached out early so that I could take advantage of a special pricing period, and answered all of my questions. Moe stayed after hours to assist me and another customer with moves. You can tell that they really like to help and reassure customers. Thank you all for reading my review, and thank you so much, Caroline and Moe!
