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September 2024 by Jill Chapman
The technician (I dont know his name) at ViaRV was so helpful ans showed me how to do a few things above and beyond the repair. I'm coming here from now on!!! I wish they had classes. I'm a new RV owner and have a lot to learn.
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August 2024 by Mikkel Weeks
We landed on their doorstep with our alternator dead and all our batteries drained late on a Friday night. They charged up our batteries and replaced the alternator the next day and saved us so much worry and stress because i had taken off only a couple of days for our road trip. I can't rate their service high enough!
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August 2024 by Pedro Mejia
Omg service here! Had to get some electrical work done. Highly recommend. Good business.
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August 2024 by George Hennen
DO NOT BUY, DO NOT RENT, DO NOT REPAIR (post reply)
Screwed up shower as it wont stop leaking when connected to water, bad old battery we had to replace within 2 weeks, screwed up fridge that leaks amonia, bad sensors for the tanks that we have no idea how to fix, filled tanks when bought (poop tanks). Lied about the odometer.
The best part, they lied about redoing the roof. Someone who knows exactly what they are talking about was walking up there only to tell us it had probably not had a resealing for years. I'm a normal dude. This isn't something I'm going to notice. Someone who lies about something like this is not someone to do business with.
When asked to fix at least the faucet and fridge, specifically just the fridge that they said they would fix for free before buying (appliance warraent for 3 months), they give me answers pointing towards paying for the fixes. Awful on every end.
Eventually, they tell me that they want around 2k to replace the fridge. What?
Are you giving me a solid gold fridge?
I'll probably post the text chain here soon, too, but I'd rather just have my fridge replaced per warranty.
Don't waste your time. If this review is gone by the 3rd month warranty mark, then they fulfilled their end.
Just to reiterate, they lied about around 8k in problems counting the alignment and new tires we had to put on because they were rotting (because they cleaned then enough to not show wear) (2k in damages I now have to pay for)
One last thing, I attached a photo from some frozen patties in my freezer. I took some out for cooking last night to find they were thawed a bit in one spot. Working freezer my butter.
They have yet to reach out to fix anything or reimburse for the lies.
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July 2024 by Jeffrey Johnson
I recently had some RV service done by Via. The service was outstanding! The appointment was right on time. The repair was efficiently and accurately done. (Water pump was not working) The office and tech persons listened to my requests and had my best interest in mind. Price was very fair and because they were so easy to use, I will be back again for any repairs I have in the future.
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July 2024 by Bonni McNaughton
I really want to give this 5 stars because of how flexible they were with my immediate need. They did not however listen to me, nor fix my problem. Instead I missed a day of work and paid a diagnostic fee to be told EXACTLY what I told them when I dropped my trailer off... WASTE of money!
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July 2024 by Sophia Cummings
Absolutely unacceptable. He basically got over on my mother for $4,500 for free. She purchased a used house painted slight water damaged 2014 hideaway for 12,500. she planned on shipping it back home to HI, didnt realize it would cost her $15,000 to $17,000 to ship. She didn't take it out of the RV parking lot. Didnt have it for a month. After 2 wks he was going to charge her $30. A day storage fees. He should have given my mother all her money back. He basically robbed her and told her he would sell it on consignment. She ended up selling it for 8,000. Without his help. This is such an unreal way to do business. He had no issues taking my mother's hard work money she earned working sometimes 12hr-24hr days taking care of her client. This should be illegal. Dave or David I believe ur name is. What uv done is wrong. But its no sweat off your brow. Plus along with his shady dealing the d.o.l couldn't find the rv in there system with the vin #. Completely unacceptable.
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June 2024 by Clint Ferrel
A good RV full service shop is hard to find.
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June 2024 by Katherine Ghiglione
ViaRV has been super helpful; honest and very reasonably priced with several repairs on our small RV. They offer good estimates on time and cost; and stand behind their work and warranties. We are very happy to have found them! Give them a try. ❤️
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June 2024 by Timothy McLean
On a quick trip from Kamloops to the Oregon coast started getti g some iffy house electrical response. I needed an emergency diagnosis and fix. Found ViaRv. They squeezed me that morning! Great service and friendly knowledgeable staff. I thought my RV house battery was toast. Turns out all my electrical connections had corrosion and need some TLC. Thanks ViaRV for identifying and fixing the problem and saving me on work that wasn't needed. Much Appreciated!
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June 2024 by CJ B
We brought our 1997 national dolphin in for repair a couple of months ago. We were quoted $2500 initially and then upon inspection we were contacted and told that there were other issues but it would still be around the same quote of $2500. We agreed to the work based on the information that the we would still be around the estimate. When we got there, viarv charged us double the estimate. The service manager tried saying that they found even more things wrong but didn’t decide to call us back and did the work. The law states that anything more than 10% above the estimate the customer has to be notified and The customer has to approve the new estimate. Moreover, we are still having leaking issues and the generator that we paid to get fixed still doesn’t work. We’ve tried to reschedule multiple times, but we can’t seem to get through anymore. I think they may have blocked my telephone number. At this point I’m guessing we’re gonna have to file a lawsuit. I just want to be able to enjoy my RV and the upcoming summer but viarv has set us back. This is a real bummer.
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May 2024 by Jim Lofstrand
Courteous and competent. I was informed of all the details of the service and repair. My Travato was secured inside at night. The total repair cost less than I had estimated. Only reason for less than five stars was the delay in getting the correct parts from their supplier. . .added several days. I have used ViaRV in the past for parts and will use them again in the future for all work on my RV.
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April 2024 by Kay Owen
We discovered that a screw was driven through the underbelly guard and into our hydraulic intake line on a Friday morning. After calling multiple mobile techs and not getting a call back, Bella with ViaRV took our call.
Within an hour, we had two service techs out to evaluate the issue and determine what parts were needed. Our entire hydraulic line was replaced within two working days! They also replaced the section of insulation that was covered in fluid which we greatly appreciated.
Thank you for saving us from a high stress situation!
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April 2024 by Vadim Astakhov
David is the best! I had a electric system shortage and Mercedes said it will take 3-4 months. David team fix that within a week. They are very friendly , responsive, and timely. We are really satisfied with their good quality service. My family will be taking all our RV repair needs here from now on.
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December 2023 by Necia Dallas
When I first started taking my van to this place I thought they were A-OK. They installed an awning just fine, and adjusted my sliding door. The side window repair was quite warped but I figured it wasn't a huge deal, but that comfort with imperfection would be a sign of things to come.
Then I asked them to build out some boxes in the rear of my van in the storage area, hoping to have a place to sit that could also hold objects. Some of those cost a few thousand dollars and I hope they could build some a little bit cheaper. The price they quoted seemed fair, and I had seen what appeared to be their work in other vans, so I was surprised to see they just built very low-end pine panel structures Into the back and didn't even bother to finish any of the edges -- no sanding or finishing, no handle to lift the lid off, nothing.
Anywhere I put my hand gave me splinters. A few thousand for that; no one could believe it. But I figured, OK, I know not to use them for finish work, I'll stick to automotive.
When I hit a low clearance bar and damaged some stuff on the roof of my van, David was quick to receive my van, which I was very grateful for. He said he could start the work immediately and keep it undercover. Because the roof objects had been damaged, I was afraid water had gotten into the side panel which can result in a total, given that it interferes with the electrical systems.
Insurance paid him to remove all the interior panels and dry the van out.
The coach electrical shorted out immediately after I brought the van home, which led me to question whether that work was done at all. The work cost thousands and thousands of dollars. After inspecting the back doors and realizing the interior panels had not been removed, and the work he was reimbursed for wasn't done, my insurance worked with me to demand that he perform the labor he was paid for, and also for a new inverter. After all of this was said and done he still tried to demand extra money from me upon delivery, and I drove off with an inverter that never worked even once.
If it were any other outfit, I'd have driven it back over there and insisted that he fix it, but honestly I didn't want him to touch another thing on my van ever again.
They either installed a used / damaged part, or fried it upon install.
Basically everything they touched caused a ripple effect of faults in my van which I am still dealing with today. I recommend steering far clear of this shop.
