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January 2024 by Tay Tay
I want to give a huge Shoutout to Ashley the store manger who went above her job to help me. I lost my voice, unlike other people she was kind and patience with me. She understood and even excused her background noise as if me loosing my voice was her fault. We need more of Ashely working in customer service. I appreciate you so much thank you ?
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January 2024 by Sly Zepeda
I want to give a huge shout out to Mrs Ashley at the Winchester VA store 1611. She went above and beyond the customer service aspects, she is extremely professional, understanding and patient. She helped my elderly parents with their order destined to a recipient two hrs away!. Keep up the great job Mrs Ashley
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December 2023 by Jennifer Frye
I ordered the Holly Jolly fruit arrangement for my holiday party. Not only did it look good, but it tasted good. The manager, Ashley, was terrific! She is very friendly, professional, and helpful. I will DEFINITELY order from her again!
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December 2023 by Matthew Heironimus
A little late. Back in August I had an order put in for my Anniversary. I have since forgotten the managers name, but im telling you. She was so polite and personable, it gave me complete confidence in buying. No reason at all she took direct care of my order. Again never asked, she just did. Products are always greats. I just enjoyed my experience and my wife loved her Anniversary gift. Thank you!
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December 2023 by Danielle Acosta
I was sent a beautiful arrangement but it didn’t have a sender name. I called the store and the very friendly manager, Ashley, said she would reach out to the sender to see if it was ok for me to know. That is so thoughtful for those who wish to remain anonymous in this situation! Not to mention she herself made our arrangement. Thank you, Ashley!
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December 2023 by Deb
I’ve always had a great experience with this local edible arrangements. Recently Ashley the store manager went out of her way to assist me with a thank you gift arrangement for EMT’s who also go above and beyond to assist in emergencies. I really appreciated Ashley’s assistance and efforts in helping me out.
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December 2023 by Roberta Trammel
I placed an order at the last minute and it was fulfilled without any problem. Ashley was great. I love ordering from this location because the fruit is always fresh and delicious. I will recommend the Winchester location to everyone even if I have to pick it up myself.
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November 2023 by Kelsey Ellmore
I received my order on Friday for my anniversary and noticed the flowers were a little wilted/brown. I reached out to the store to inform them of this. After speaking with someone there, they were super apologetic and understanding. They offered to fix the problem right away and make it right! They scheduled a day and time that worked for my schedule to bring me a new delivery. They went above and beyond what I expected. I received even more than what was originally paid for. Highly recommend the Winchester store and staff. Thank you!
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November 2023 by Wayne Atkins
Placed an order online for pick up. The items ordered were ready and waiting when I arrived, fresh and delicious. Staff was pleasant when I arrived and attentive. Thank you!
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October 2023 by Kelsey Cotterman
just came here for the first time and met adam who was very pleasant, engaged in conversation, and cares about guest experience. will definitely be coming back!!
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October 2023 by Samantha Harrison
I have ordered from this store twice and they are always so warm and welcoming. They are efficient and quick to put the customer first. Ashley was lovely to speak with and helped me ensure that the delivery comes early due to work schedules. I truly appreciate you all for all you do. Thank you!
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August 2023 by Ruth Irene
My first job out of HS was Edible Arrangements and I have always loved EA. The Winchester location is always a good experience; their fruit tastes super fresh and the workers have always been really friendly.
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August 2023 by Justin Morrison
Doesn't matter if I give them a week's notice or a 20 minute notice ... these people are ROCKSTARS .. provided me with excellent service, the fruit is fresh and flavorful and they are just nice as can be! 100% will be a lifetime customer! Thanks to all of the staff... Adam and Ashley will help you out however they can!!
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August 2023 by Gaby Ventura
I went in for the first time ever at this location and was helped with incredible customer service by Ashley. She gave me the run down of the place & the offers they have. I came in unsure of what I even wanted & Ashley put together a beautiful & presentable gift arrangement! I will definitely be coming back!
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August 2023 by Misty Chicchirichi
I wish I could give zero stars for the poor customer service received. But instead I will tell you my story. Our granddaughter was here from Louisiana and it was her birthday. She doesn't like cake-would prefer fruit. So we ordered her a fruit arrangement. Easy enough online with a Thursday delivery date. The day of delivery we called that morning to just get an estimated time of delivery. Evan answered the phone and immediately went into attack mode-discussing that they were short staffed and they have a lot of orders today. All not my problem but I allowed him to vent. Then asked again, "could I just have an estimated time of delivery?" Which was 1-5pm. We were absolutely fine with that as we could go swimming from 11-1pm and then be home for her to receive the arrangement. 5pm came and went so my husband called. Spoke to a young lady who then gave the phone to Evan. Who chose to yell at my husband. Moments later I received a call from Evan who proceeded to yell at me as well. I will not belittle the company any more than that-but there were raised voices by Evan as well as cursing. I maintained my professional voice and hung up after receiving numerous belittlements. We received the arrangement at about 5:15 from a very nice delivery guy. The only positive of the entire encounter. Do not use them. Buy some bananas, pineapple and apples and make one yourself. Never never again. We were treated like the worst of the worst and did not deserve it.