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November 2024 by sara banihashemi
I don’t usually write negative reviews, but after dealing with a lot of back-and-forth and stress during my wedding planning, I feel it’s important to share my experience to help others avoid unnecessary frustration. When I first visited this store, the staff was friendly and helpful in finding my bridal gown. The dress was a bit loose around my hips, but they assured me that alterations would take care of it. They had a tailor come in to pin the areas that needed adjusting, and I felt confident that everything would be taken care of. However, things started to go downhill when I returned for my fitting, which was scheduled for two weeks before my wedding. To my surprise, the dress was extremely tight and didn’t look good on me at all and they admitted. They told me not to worry and that they would take care of it. After more back-and-forth, I was asked to come back the next day to meet with their "special tailor" to discuss options. At this point, I had already paid $300 for alterations, but I was told I needed to pay an additional $400 for more work. The entire situation became confusing, and I felt pressured into agreeing to more expensive changes. I tried to explain that this was an unexpected cost, especially since the original alterations had caused the issues, but the manager/owner raised her voice at me and was very unprofessional. I had to show them photos of the original fitting to prove that the dress was altered incorrectly. To make matters worse, when I returned to the store to pick up the dress, I was completely ignored by the owner/manager. I saw her briefly from the back of the store, but she clearly made no effort to come out or speak with me, despite the fact that I had been a paying customer. The other staff members were cold and distant, and there was no attempt to show any sympathy for the frustration I had gone through. It was incredibly disappointing, and I felt completely brushed off. In the end, I decided to take the dress to another tailor, who fixed it for just $100. It was a huge relief to finally have the dress fit properly without the added stress. While the store has nice dresses, my overall experience with the alterations and customer service was extremely disappointing. The constant back-and-forth, unexpected charges, and poor treatment made what should have been an exciting time much more stressful. I hope this review helps others make an informed decision.
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October 2024 by Angel Smith
My experience with White Swan Bridal was phenomenal! The owner’s daughter from day one was extremely helpful with showing me their bridal shop’s various wedding gowns, pricing, discounts, engaged customer service, to my last wedding gown fitting. The shop’s personnel are so kind and courteous. Greatly appreciate not having to pay a wedding gown first visit fee! This bridal shop I would HIGHLY recommend for any and all brides. My wedding day was exceptionally BEAUTIFUL with all things Weddings beginning with my Wedding Dress from White Swan Bridal in Vienna, Virginia!!!
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September 2024 by Reed Fenimore
I had the best experience with White Swan! They were all so nice, let me try on and pick out so many dresses. I walked out of there falling in love with 3! They also can alter the dress to o fit what you are looking for (bows, low backs, slits, sheer, etc.)
100% would recommend
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July 2024 by kat Ng
I had the worst experience here since they are pushy and money hungry. The owner measured me and when my order came it was way too big and I’ve always been a size 0 so for her to blame me on losing weight when it never fluctuated is appalling and then charging the cost of the dress to get it resized it’s outrageous. The owner isn’t trustworthy so purposely ordering a much larger size is far from scrupulous. And since I’m short she kept making snide remarks about how anyone could be so short. Unprofessional and shouldn’t be in this business by adding undue stress. The girl helping me was super sweet but the owner focuses on ways to increase her profits. So many other places that are more reasonably priced and greater selections (St Anthony’s, bride for Haiti, Lynchburg)
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June 2024 by Rebecca C
The dresses were beautiful and reasonably priced for wedding dresses. They were however a bit pushy which was a little overwhelming with such a big decision.
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May 2024 by Dianne Hansen
The Ladies helping were great. Quick, helpful, smart suggestions for the bride. We did not feel rushed. There is a sitting area and open mirrored space. It is upstairs on second floor.
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March 2024 by Alessia Rodriguez
I had the best experience working with White Swan Bridal. Their team was so helpful and knowledgeable. They had an incredible selection of dresses with a variety of styles and shades. At my first fitting, they were so helpful in helping me pick the perfect dress for me. I had another fitting so I could get custom measurements taken to be sent back to the designer. Since I am only 5'4" and wore flats for my wedding they recommended that I do a custom short hem and the dress ended up being the perfect length. The fit couldn't have been better! Once the dress was back from the designer all that needed to be done was add cups for the bust of the dress and bustle. They showed me a couple of different options of how I could bustle it so I was able to pick. I also picked out my cathedral veil at their shop. I had a final fitting and picked up my dress about a month before my wedding. They were super flexible in scheduling for all my appointments and gave wonderful insight and instruction on how to steam and prepare the dress for the big day. I couldn't have picked a better shop to work with and absolutely loved my dress!
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March 2024 by Sharon Flaesch
White Swan Bridal boutique’s caring owner Anna and her fabulous team of seamstresses are very special! Their service, talent, and expertise are top notch. They are committed to excellence in finding your perfect new gown or they can lovingly restore your treasured vintage wedding gown.Our two daughters got married within seven months of each other. Thus, we have visited most of the wedding salons in the DC area. I can honestly say that our experience at White Swan Bridal Boutique was absolutely the best! They truly work their hardest to do everything they can to deliver exactly what the bride hopes to have. One daughter’s dress required a bustle that was elegant and had tailored lines. None of the traditional bustles looked right. Anna’s mother, who started White Swan, had invented a unique bustle that worked perfectly for this type of dress. It truly completed and complimented the wedding gown’s design! If I could have, I would have given Anna, Mya, & Natalia 10 stars. White Swan Bridal is who you want on your wedding team.**After the wedding is over, they also provide careful gown cleaning and preservation for a good price!
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February 2024 by Antoinette Thomas
Everyone was so wonderful. I love this place you can tell they love seeing happy and founding your perfect dress. I would recommend White Swan bridal to wvery future Bride to be........??
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February 2024 by Alessia Salati
I had the best experience working with White Swan Bridal. Their team was so helpful and knowledgeable. They had an incredible selection of dresses with a variety of styles and shades. At my first fitting, they were so helpful in helping me pick the perfect dress for me. I had another fitting so I could get custom measurements taken to be sent back to the designer. Since I am only 5'4" and wore flats for my wedding they recommended that I do a custom short hem and the dress ended up being the perfect length. The fit couldn't have been better! Once the dress was back from the designer all that needed to be done was add cups for the bust of the dress and bustle. They showed me a couple of different options of how I could bustle it so I was able to pick. I also picked out my cathedral veil at their shop. I had a final fitting and picked up my dress about a month before my wedding. They were super flexible in scheduling for all my appointments and gave wonderful insight and instruction on how to steam and prepare the dress for the big day. I couldn't have picked a better shop to work with and absolutely loved my dress!
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February 2024 by Olivia Price
I found my dress here which was great. However, when I returned for alterations they tried to charge me $1100, which was outrageous. Then they tried to drop it to $750 and then $500, so obviously it was a scam. I ended up going elsewhere and paying $200, so not sure I’d really recommend this place unless you have a specific dress in mind that’s in store.
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January 2024 by Mary Calvert
I would not recommend this shop especially for your first time trying on dresses. I picked this place because it seemed like they had a huge selection of designers, but the shop itself had pretty much nothing. If you've never been dress shopping before, most shops will have consultants that will ask you what kind of dress you're looking for, and they'll pull dresses for you to try on. When I came in they were friendly, but told me to just pick what I liked from the mannequins and they'd grab them for me. The associate "helping" me didn't really help much at all. She kind of left me alone to struggle to put on the dresses and when i asked for help to be zipped up, she didn't even really do that.
Also, stay away if you're plus size, I'm a size 12 and they had nothing that fit me. They didn't even try to make the dress work in such a way to give me an idea of how it would look. Which is what I experienced at a better shop. The dresses are also very expensive for the service that I received. I really do not recommend unless they have the exact dress that you want.
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January 2024 by Mary Burgess
I would not recommend this shop especially for your first time trying on dresses. I picked this place because it seemed like they had a huge selection of designers, but the shop itself had pretty much nothing. If you've never been dress shopping before, most shops will have consultants that will ask you what kind of dress you're looking for, and they'll pull dresses for you to try on. When I came in they were friendly, but told me to just pick what I liked from the mannequins and they'd grab them for me. The associate "helping" me didn't really help much at all. She kind of left me alone to struggle to put on the dresses and when i asked for help to be zipped up, she didn't even really do that.Also, stay away if you're plus size, I'm a size 12 and they had nothing that fit me. They didn't even try to make the dress work in such a way to give me an idea of how it would look. Which is what I experienced at a better shop. The dresses are also very expensive for the service that I received. I really do not recommend unless they have the exact dress that you want.
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December 2023 by Deborah F.
Mother of the groom dress. Limited selection but I found a dress. After I put down my 50% non-refundable deposit for the dress the staff was much less responsive, down right dismissive of me. Before purchasing the dress they lead me to believe alterations were no problem. Well, when I went to the shop for my alterations the ignored me. They had my money, and they were pretty much done. The way they treated me was downright rude. And luckily for me, that was the case because I was so annoyed I wasn't gonna get my dress altered there. They wanted over $550 (more than the cost of the dress) for simple hem and take the sleeveless shoulders up. Fortunately, I did not use them for alterations. Afterwards, I had heard multiple nightmare stories about their alterations. I took my dress somewhere else to be altered for $120. The woman who did the alterations mentioned to me that if they had just ordered the correct size, one size smaller, the dress would not have needed any alterations. When I go back there, the answer is simple NO!
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November 2023 by Amanda Mowbray
My experience at White Swan Bridal was wonderful! The dress selection, atmosphere, and staff are amazing. This was the first shop that I went to with my family and I ended up selecting the first dress that I tried on (out of about 15). The entire staff was helpful, friendly, understanding, and extremely efficient with my alterations. I cannot say enough good things about them and definitely recommend going there for your dream dress!
