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September 2024 by Matt McCormick
Will did an amazing job showing me the new land cruiser. No pressure and very knowledgable.
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September 2024 by Timothy Miller
Mo and Elton were great
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September 2024 by Abdessamad El Wachtami
5 stars for amrani very professional very talented
Best customer service .
Look for amrani
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September 2024 by Giovanna Figueroa
Mary was fantastic, the whole process was easy and fast with her help 10/10
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September 2024 by fun dragon
They don’t care about you once you’ve purchased the car.
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September 2024 by Sadaf Dastan
Jasmin helped me purchase my new car earlier this year. She made the process wonderful for a first time car buyer, helped me gauge my options amongst competing priorities, and was incredibly attentive throughout the process of purchasing and beyond. I highly recommend working with her!
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September 2024 by Mamta Prakash
Everyone at Koons was really great and helped me lease my first car. They let me know when the car was available and I went from a test drive to forcing out my car in just a few hours. Thanks again.
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September 2024 by Chanon
Elton help me and my girlfriend get a car
He’s the best
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September 2024 by Tic Saruntorn
I went to buy car yesterday Elton very helpful.
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September 2024 by Daiby Maravilla
Luis Medina treated me wonderfully, he did a great job in having a business, he was very professional and very transparent, and attentive
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September 2024 by Lucas Black
Ahmad found me the truck I was looking for, made me a good deal, and helped me get in and out of the dealership with paperwork completed and keys in hand in record time.
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September 2024 by Andy Fraley
Koons is one of the best dealerships I've ever worked with. Ashraf was straightforward on coming to a price with me on the phone. Ashraf picked me up at the airport (I flew from Pittsburgh PA to Tysons VA to pick up the car). And Ashraf was super knowledgable in helping me set up all of the electronic aspects on my new Prius Prime (it's basically a computer on wheels).
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September 2024 by Nhan Nguyen
Guy and Abdo are excellent people. A great experience with Koons!
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September 2024 by M B
Ok, BUYER BEWARE. Once they have your money, they want to forget about you as a customer. I spent more than 70k and figuring they would want the repete business when we buy the camry next. I went through a similar experience when I was asking about my second key a few months ago.But they will not get back in contact with you. I sent the forms in on August 7th to cancel my gap insurance. Never heard if they received my forms or any follow-up. It is now the 30th of August, and I can not get anyone to call me back or answer my email. I have left messages over the last 2 weeks and emails. Today, on the 30th, I was able to call Toyota directly and verify that the gap was canceled. The check was sent to koons and not me for 454.90. I have called and left messages today at 12:28, 1:34, and 4:14, no call back. No email back. Went online and asked for someone to contact me as well, with no answer. They might be the biggest but are not good at customer service. This is a lot of wasted time on my behalf just to get ignored. I would not recommend them off the poor customer service alone. They went from 5 stars to one. If I could go negative stars at this point, I would. I hope you get better service than me.
Ok, 3 days, no call back. I tried today, September 3rd at at 1:49pm. and 4:32 p.m., with no answer. Left a message no call back still. Amar Rana I should not need to contact you directly. If someone would check messages, it would be very easy to figure out who I am. This is just a joke at this point. I will keep trying and keep updating. Very poor customer service!!!!! ?
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September 2024 by Steve Christopher
Not only was the service great and the facilities welcoming, Marlo Garcia was a standout salesperson. He made the experience very comfortable and welcoming without pressuring us. We had been to many other dealerships, including another Toyota dealership, but the service and deal that we saw convinced us to buy the same day. Overall a wonderful experience and I would highly recommend Marlo to my friends and family.
