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March 2024 by Patti Conrad
Not the quality of food it once had.
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March 2024 by Carlos B
Avoid this location!!! Gave this place another go even though last carry out experience was a disaster. This place SUCKS! Worst drive through experience ever. There were two cars ahead of me when I pulled in to drive thru, one being at the intercom placing an order. I finally pulled up to place my order twenty minutes later! Guy said I'll be with you shortly. Ten minutes later, my patience finally wore off. I called out "Hello". Nothing. Said F this and pulled away. Heard guy finally say "Go ahead with your order"! as I was pulling away. No sorry for the delay, thank you for your patience. Nothing. Like I said. Avoid this place. Don't waste your time. I went down the road to the magic chicken place and came back to see the car that was behind me at the drive thru window waiting. This took all of five minutes from when I left.
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March 2024 by Helen Tower
0 is appropriate. We walked in and went first to the restroom to wash our hands. Dirty. Went to the register and the women walked away. Never said anything to us. Never came back. The restaurant is filthy also. I think the lady at the register is racist, You can just feel it. We went to Arby's. I'll never go there again.
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March 2024 by Itsjusttaylee
If I can rate 0 stars I would. Wasn’t greeted at the com after a minute and a half so naturally I said “hello” and was snapped at and told “you had just gotten on the bell, you can wait a minute” totally fine with waiting a minute. But holy crap at least greet the customer and say you’ll be with me in a minute? So damn rude. Asked her to repeat herself and she said Nevermind and asked what I wanted. At least have the balls to say it again ?
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March 2024 by Jolene Patterson
Worst service ever at a Wendy's. Young kid, asked if ok to serve our in sitting order to us in paperbags. He asked after saying he was out of trays. After placing order, I went to get a drink and saw 6 trays + more on top of trash ?'s. I grabbed them and placed them on the counter. We still got food in bags. Saw a family of four get the trays, one each person. Grrrr.
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February 2024 by Suzy
This Wendy's Use to be the Worst with the Wait. However, they've come along way!!! The Foods Good!!!
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February 2024 by Gabriella
So I asked for no pickles on my burger and they put pickles anyway.. Cool.. Not a big deal. Until I start eating my fries. Literally unbreakable. Centerbrooke Wendy’s has never had this problem!
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February 2024 by Tracie T
This was not a complicated order. A total of 5 items ordered. Store was not busy. Got all the way home only to find part of my order missing. Called for a credit but was told by the "manager" I could not get a credit without the receipt and I was not wasting more gas to go back up there. I was there no more than 15 mins prior. I normally check my bags but tonight I was tired. Shame on me. Won't get me again!
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February 2024 by Lele
They are rude I ordered bacanator fries and my bacon was not even cooked my cheese was not melted and when you call they never answer they have a nasty attitude when you go in to order they are rude with attitude and never gets the orders correct or they are not
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December 2023 by Austin Smith
Customer service was terrible, they don’t care about the food they serve, they’re always out of everything. This place is a pure landfills worth of a fast food
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December 2023 by Cheyenne Chambers
They pretend to be closed at night and don’t respond to the drive thru at allHappened
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December 2023 by E. M. Torres Gonzalez
I was threatened by the employees who were working in the morning and getting out at noon. On December 2. 2023. I ordered 2 meals and waited 9 minutes for my order.Then they handed me my food. They forgot my coffee. I asked for cream and sugar, and the server never returned. and then i waited. Waited. I went inside and asked for sugar and cream. Some heavy set guy got very hostile and threatened my life. Spoke condensending. He told me that he is short staff. And people make mistakes. Telling me i make mistakes. I dont even know this guy. What right does this person have to tell me that all i do is mistakes. Then he told me that he gets ot an noon so we could fix the problem.Now I feel that I'm not welcome to Wendy's in Suffolk. I'm threatened by my life when I see this guy. What else is he capable? Poisoning my meal?I need corporate to follow up. And I'm not looking for a free meal. !!!
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November 2023 by LT
I went with my grandfather the first time but when I went back the second time in a later week the food was cold don't get me wrong I love Wendy's but dam I just don't think I'll be going back anytime
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November 2023 by Elaine Jones
Worst service ever this particular evening! Would like to know who the Franchisee is!
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November 2023 by Adam J
They should just close down. 20 minutes to order 20 minutes for food at 3pm.