April 2022 by Kaitlyn Newell
The second time in a row that I've paid for a large fry and not received it. Today is my daughter's birthday and all she wanted was fries. The kids meal fries were cold and neither of them had a toy. The lettuce was thicker than the burger and it was gross. The wait was ridiculous and this location seems to take advantage of the fact that it's very difficult to get out of and back into the parking lot so people just give up and accept whatever food they end up with. The Godwin Blvd location is almost as bad, I've waited 30 minutes and gotten to the window to see 3 people standing around talking while one person works and can't keep up. Get it together Wendy's, give me a refund or you've lost a bunch of customers.
April 2022 by Miss J
Avoid, Avoid! Long Drive Thru Lines! Mgmt And Staff Don't Smile Or Ever Say Thank You! Their Mobile Orders Process Is All Wrong...Gotta Park And Go In To Get Orders..That's Not Mobile! Total Zero Rated Location...Avoid...Save Time, Try Godwin Blvd. Location...100% Better !
March 2022 by Jessica Share
I ordered a triple bourbon burger and I received a single bourbon online and the employee I talked to said it's not there problem and had a nasty attitude towards me I will not be going back to this location ever
January 2022 by Lauren B
No wonder this Wendys is significantly less busy than the one on Godwin. We pulled up, our order was taken. We receive our bags of food. My husband goes to ask a question and gets the window shut on him. Not a word was spoken to us at the pickup window. Then we get our food - we are missing our dipping sauce for our cold nuggets, have warm and mushy fries, and have no straw for our drink. Then my coke was flat so I couldn’t even drink it. I understand fast food is stressful and not everything is easy, but don’t work somewhere customer service based if you don’t want to provide quality service. Eating out is expensive as is. It’s sad we have to eat poor and cold quality as a result. Do better.
November 2021 by Patricia Phillips
HORRIBLE!! Busy, Hungry contractors waiting for quick lunch- used app on phone to order, was instructed to go through drive thru, waited behind 6 cars only to be told (at speaker) to pull over and park, then the drive thru attendant yelled, across the parking lot, for me to go inside. I've now been here 15 minutes. I go in and wait ANOTHER 10 to get acknowledged!! Finally after 17 minutes, got the food and headed back to the job only to see that the order was wrong!!! The bread was hard, dry, and stale! Chicken was barely warm and burgers were soggy.... the job is only 5 minutes away from the restaurant... what exactly was I waiting for?? The food was not edible!! 4 angry and HUNGRY contractors!! I'll be contacting the corporate office... there's even a sign in the window promising "hot crispy fries guaranteed"!!! I rate them less than zero!!
October 2021 by K L
Excellent service and always fast compared to McDonald’s, which literally takes 30 min just to get through. Also I don’t know their names , but keep the staff you have their on it?
October 2021 by B Smooth
Drive thru after 10pm is the worst customer service and the food was terrible I’m shocked Corporate hasn’t intervened some supervision needs to be done please
October 2021 by robert battle
Waited 30 mins for a chicken biscuit that I never got because I had to leave in order to make it to work on time. Need my money back
September 2021 by Cinthia Arcega
Obviously no cares about their job. I get after 11pm so close to closing… but they completely ignore customers. I saw five cars leave. they step out and sit outside and avoid doing their jobs. Went to rally’s instead. Do NOT come here.
August 2021 by Chris Murphy RHL Audio
Now allowing indoor dining, clean seating area, employees masked, appreciated. We masked as well. Fast service.
August 2021 by markiss bess
This wendys is Actually Fast Food and they dont have you wait that long. Plus everytime i go food fresh. they doin good in this wendys
August 2021 by Debra Loudin
Long line but it's that way everywhere these days. Good service.
August 2021 by Ryan Bishop
Pretty good actually. Order was accurate. Ladies inside were cool. Pleasant stop for sure.
July 2021 by H.E.R.
Sometimes the food is good, sometimes it's not.. it's fast food
July 2021 by E Detomaso
Suffolk people they be coming as rude as the people from Norfolk cashier did not acknowledge or even say thank you they just gave us the stuff with cold fries. Burnt bacon,
