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January 2024 by Sandy Kanehl
Orquidea helped me a great deal when I shopped at Ulta today. She was kind and professional. She shared her expertise in a friendly and stress free way! I appreciate all her help very much!!Thank you!
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January 2024 by Vaughan Walket
Orquidea was a great employee she helped me answer all my questions did a great color match she was the best thank you ulta for your good employees thank you so much Orquidea?❤️
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January 2024 by KhylisTheory
My daughter and I have good experiences when we shop here.
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January 2024 by Tamara Smith-Thomas
they had good service and the line was long but that’s really it
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December 2023 by Mimi Fanning
Today, I was assisted by Ms. Orquidea at Ulta in Suffolk. She was professional, knowledgeable and friendly. She made my experience smooth. I’m excited about my purchase.
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December 2023 by Kathryn Dean
ANTHONY is the best!!! Helped me find everything I needed and more! I am so grateful! Whatever he’s being paid double it! Best ULTA experience!
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November 2023 by Wendy
They are always well stocked. The people on the floor will help you find what you need and point you in the right direction for product selection.
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November 2023 by Elaine Brown
There are other Ulta stores worth visiting. I was shopping for an hour trying to find specific makeup or color matches for my daughter's dance company, and not one employee stopped to help. In fact I was made to feel like I was in their way. There were plenty around so I watched them avoid all customers at every opportunity. The only bright point was the cashier. Shop online or at any other store if you require assistance on anything.
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November 2023 by Sonya Coley
Great atmosphere. Employees are eager to help you.
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October 2023 by Wanda Lita
This was my first time at this store. I walked in and the employee (no name tag— later learned her name was Becky) seemed eager to help; however, she insisted that the product that I was looking for wasn’t sold at that store and then Ulta in general.I didn’t really enjoy the experience based on her abrasiveness. It simple felt like she wasn’t interested in working and the customer’s experience.1) I tend to provide my license rather than blurt my name and address out loud.2) I appreciate a written confirmation of my purchase especially from condescending staff.Customer service is paramount in my shopping experience and I would have rather paid shipping than to have her assist me again. (We get what we pay for.)Btw, Anthony assisted her and kindly said— Let us know if you like the product! Thats service!
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September 2023 by Tracy Cantwell
Every time I go into this location I get mad. I was in there on Sunday and it was relatively slow, no line. I walked around with my daughter looking for a certain item making several laps around the store. I’m not going to say that no employees engaged with me, at least three said excuse me as the brushed by me. Not one however, asked me if they could help me. Ridiculous! The Newport News store is so much nicer and cleaner and more organized. Kudos to that store manager for doing her job and properly training her staff. Suffolk is closer to me but when I need something I will make the drive to Newport News. Or maybe try Sephora.
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September 2023 by S D
Not really sure what's going on with this location, but it's very difficult to get questions answered or make an appointment for anything when you try to call multiple days in a row and no human ever picks up the phone. Very frustrating and my time is valuable too so taking my business elsewhere.
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August 2023 by Matthew Meza
No one asks if you need help and asked a worker for something and they said they didn't have it but we literally found it two minutes later... and also the tall blonde worker gives you weird looks if you tru on perfume and she makes rude and shady remarks..
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August 2023 by Coreen Hayes
I very typically go in here for one special item at a time. Usually when I'm in the general area.The store is always clean, I have never really had any luck trying to get help from an associate, but I am pretty good at figuring it out for myself. There are many products in here that you cannot find in the drugstore. NYX selection is excellent!
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August 2023 by Jasmine Ballard
I love this store! Literally have never had a bad experience at this location. Today, I was just browsing through and I really been needing to get matched for the new Mac Studio pen foundation. To my amazement, Orquidea, one of the employees, was able to match me immediately! Like just looked at me and matched me perfectly! Of course we tried it and it was giving skin!!! She’s so sweet and helped me through the store pick out other everyday essentials! It was fun like shopping with my bestie honestly! Definitely coming back to visit her and the Ulta-Suffolk team.
