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February 2024 by Gaynette Floyd
Today we went there to get Sweet polli my dog fitted for a harness. On the lane to look at the harnesses some men was working. The Manger DID NOT EVEN TRY TO HELP US.He just told us he couldn't get to it A LIE he just didn't want to be bothered. We went to Chesapeake Square and Katy was a CHARM.Thank you college drive for NOTHING.AND WILL NEVER RETURN.
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February 2024 by Teena Clemons
Best customer service ever!!!
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January 2024 by MissBianca99
This location always gives me problems. Never had a great experience. Only speaking about the grooming department.
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December 2023 by Clara M. Robinson
Love this place!
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December 2023 by General Banana
The store is clean, the staff are friendly and helpful, and they always have something my dog is interested in when I bring him inside. Having a reward system for a place I pretty regularly visit is a plus too
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December 2023 by Steve Waddell
Higher prices than petco
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November 2023 by Rodney Crenshaw
It's okay
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October 2023 by E Ayers
Love this PetSmart . It's always neat, clean, and well stocked. Staff is friendly.
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September 2023 by Vicki M.
parents little dog got butchered at this Petsmart today I believe a 10 year old could have done a better job ! who does this to a little dog ? chunk here chunk there GONE apparently they have zero idea on what they are doing. neglected any communication even though specific instructions were left . they did give a refund but should have gone above and beyond THAT with the unprofessional job they did . now she will have to be shaved all the way down! I have only ever seen this bad a job when one kid gets ahold of the shears and unleashes on the other kid usually a 5 year old ! unbelievable! See photo
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September 2023 by Michele BOWLES
DON'T groom your dog here!!Was supposed to have Yorkie bathed, brushed, hair on feet and sanitary area trimmed PER description on website. But when I picked her up she only had a bath. They said I had to "request" the other things even though they were clearly listed on the website. Why did I pay $55 for a bath I can give at home???
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September 2023 by Prudence Moonbear
This store seems smaller than other Petsmart locations, but I'm not sure or it just seems to have less than others. Very limited amount of dog food/varieties. I ended up leaving and going to another big pet store close by with more selection. Each time I've gone in, there there's always a long line and one person (albeit a nice person) doing the checkout. I agree, this place is chronically understaffed.
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September 2023 by Letitia White
My dog has been getting groomed here since her first puppy bath. She's now almost 3, and has never shown any hesitation upon being dropped off. She began with Jenna and Crystal, and has now been groomed by Shaliyah J. for the past year. She's a very sweet and patient young lady, and always asks in detail what my dog needs. My dog actually tries to give her a doggy kiss everytime that I bring her in lol.
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September 2023 by Maribel Davila
Grooming is not the very best. She did not get groomed. I mentioned my dog has bit of anxiety. Ten minutes later I received a call to pick her up because she was clawing to get out. She was very persistent that I pick her right away, to which I was unable to do so. They certainly don't deserve a star. Very upset that the fact that I wanted to try a different groomer and she did not get groomed because she was clawing the kennel. My dog does not stay in a kennel and so its not normal for her. Upsetting...definitely don't recommend to bring your dog for grooming.
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August 2023 by Denise Coleman
Selection is different every time I need cat food. Needs to be more consistent. Also, why do I have to ask for the in store prices to match online? Don't you want people to shop in store to help pay for your employees salaries?
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August 2023 by Lisa Harris
I was dog sitting my nephews black German Shepherd & brought her to Petsmart to spoil her. She had a ball in the store! Visited the birds, hamsters & guinea pigs & fish. We bought a new leash & treats, but she was so excited she couldn't pick out a toy! She also got a treat on the way out! Everyone was so nice. We will definitely go back another time.
