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February 2024 by Craig S.
Had to wait for an appointment for the dog groomer. I showed up for the appointment and there was no one in the dog grooming area. After 10 minutes I started walking the store looking for a worker and they had 1 person in the entire store! This person was clearly under the influence. I was there 2/14/24 at 1:20pm. I asked if anyone was working in the groomer area and she just stared at me. By 1:40pm I was leaving and asked her to tell someone so I wasn't billed for not showing up. All she could work up to say is "I'm sorry". This place is a joke... a very bad joke. This wasted an hour out of my work day to get my dog dropped off only to have to take him back home.
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February 2024 by Patricia Hockaday
Rude and racist cashiers who gave smart remarks over a simple question then high five each other after they were rude. Made us turn around and not even want to shop. Almost felt profiled and gave racist vibes. It's Sunday 2 18 pm and I'm leaving the location 1011 University Blvd #100, Suffolk, VA 23435. Shop somewhere else where you don't experience such poor customer service.
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February 2024 by blondae zeiber
I can also say I am always had great experiences the Petco workers and clinical and grooming until a couple days ago. The young lady African-American black dress and blonde dreads was very rude. Argumentative told me I’m not her mother she can talk to me and say whatever she wants to say All over a grooming appointment and shot records. I told young lady she didn’t have a word about me. Coming back here again. She said excuse me what did you say? It again, she said you were mumbling your breath has said no, ma’am I wasn’t. I just didn’t wanna start a mess with you because obviously you’re feeling some type of way today and very rude. I had to ask the store manager that was on duty. At the time. The young lady comes out of the back with the groom, was and steel, kept running in her mouth, being argumentative, and. To her nor her I asked the manager on duty to pull up the camera and look at her actions. The way I look at it if she cannot talk to me or And correct what do you think she’s gonna do to my fur baby or anyone else’s for Baby if she doesn’t have patience with a customer or the public she Dawn is not gonna have patience with her animal she is in the wrong place of business with attitude like that so yes, I cancel my appointment for my other baby because of her attitude and being disrespectful Sincerely, Blondae Zeiber
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January 2024 by Maria C.
I am rating this store based on the grooming experiences. Ms Bre has been our groomer for almost two years now and she is quite an awesome pleasure to our Koko. Bre is punctual and a such a beautiful soul. I love the location of this store, a few steps from some of my favorite shops and eateries. Parking is plentiful and it's never a wait here. I drop Koko a few minutes before her scheduled appt. and Bre has always been there ready to receive her. Bre is currently the only groomer here and I hope they are treating her super well. Have fun and enjoy life :)
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January 2024 by B X
Site was clean. Pet accessories are overpriced (beds, crates, toys, etc). Food costs are reasonable, though.
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January 2024 by Anna King
Helpful employees, well priced products. Plenty of stock.
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January 2024 by Nancy Franklin
It’s easy to order and I am notified within a day that my order is ready.
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January 2024 by John Petersen
Found what I needed and very cheerful cashier o
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January 2024 by Gerri Cravey
Not the friendliest staff. After I checked out, I was asked if I wanted a bag for my purchased items. I said yes. Then the lady was snippy and said, those are 10 cents, remember that for the future. Nope, not that location, maybe never again at that chain.
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January 2024 by Mary Rhodes
Suffolk, VA area. Got salt and fresh water fish. All are healthy and beautiful. Very nice selection, so happy to see pre covid array of choices. Beautiful , clean tanks. Great prices. Awesome selection of frozen food. Will be back shortly!Mike was most helpful and extremely knowledgeable!
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January 2024 by Martina Robertson
The workers are very friendly
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January 2024 by Linda B.
This store has really gone downhill after the pandemic. Management is a joke, as evidenced by the heavy employee turnover. They're down to one groomer , having lost 7 groomers over the past 2 years! The workers are polite & helpful.... if you can find one: this PetCo works with a skeleton crew & there's a high turnover (evidencing poor corporate & store management). I no longer patronize this store, even though it's less than 5 minutes away.
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December 2023 by Aaron Brown
Kinda small for a Petco, but still had what i needed
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December 2023 by melissa Potter
Bree in grooming is wonderful
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December 2023 by Alissa
Do not get your dog groomed here! The one groomer Bri has become complacent and is dangerous and unprofessional. No water in the back or proper care for your dog while they are there for long unnecessary hours. The General Manager who had just been there for only two months left. She noted many complaints already about grooming since she had been there. I would really think twice about trusting leaving your dog there for grooming.
