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January 2024 by Shelly Graham
It's the closest location for me to get yarn. Unfortunately, they have more bare shelves than inventory. They have moved to almost all self checkout and very few staff if you need help.
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January 2024 by Sheila Fish
Their yarn supply has gone to the dogsI keep hoping it will get better no such luck.I will need a new source.Past 3 times huge holes lack of ...
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January 2024 by Melanie B.
Blocked and framed a very special needle point work for me. Great job reasonal price. H
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December 2023 by Elena Tang
I use Michael’s constantly for my art business. GREAT deals! Love the rewards. Customer service has always been excellent
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December 2023 by Darrell
Prices are high, but they have a lot of selection coupons and in store discounts bring them down closer to a reasonable price
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November 2023 by Laurie Metzger
Super craft store with great sales and easy self checkout. We were able to get in and out quickly twice on Thanksgiving Eve Day. The staff were super helpful and friendly too! We needed to get more melting chocolate and cookie icing for our Thanksgiving Day dessert preparations.
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November 2023 by Katherine Burks
I picked up a wreath I ordered. It needed some repairs but was otherwise fine. Couldn't find lots of things that were supposed to be in stock (pre black friday). No staff on the floor. The staff at the register weren't friendly at all. There were only 2 people at the checkout. They still have neat things and are good for crafting. Quality and customer service have gone downhill.
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November 2023 by Lee Lee G
The store is full of wonderful items, but it's hard to give a store even 3 stars when the hired staff teaches you to ring yourself out. The effort they took to help replace their job, they could've just rung me up. I know a lot of stores are moving to this model, but I prefer if I'm coming to shop, not to be temporarily employed for a job that I've not applied nor am getting paid. I have a job and I give 110% while working. Why does my shopping experience seem more like work? The staff at many of these places just sit and watch or converse while the customers have to figure out their systems, struggle with bagging, and etc. It makes me wonder if this is what was intended at the corporate level: replace customer service or if the staff has found a way to get paid without actually working?
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November 2023 by Marie S
Heather and Tiffany really made an almost problematic situation into an extremely positive one. If there is anything to reward them for that they should receive that, thank y’all for being so wonderful. What great customer service!
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November 2023 by Latrice Basden-Clarke
I don’t leave reviews often but I just got off the phone with the manager of this location. She made me feel like she was rushing me off the phone and like my. questions on my DIY project were annoying her. She was unfriendly and I’d imagine that someone in a lesser position might have been more helpful. What’s the point of answering the phone with “Thank you for call Michaels. How can I help you make your project today?” if you sound annoyed to help and refer me to Google for the answers to my questions. Literally, “That’s a question for Google, ma’am, I can’t help you.”
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October 2023 by Charlie Murrow
You have to check yourself out, there's no other option. I already work full time, I'm not going somewhere where I have to be a free cashier. Has a small selection anyway.
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September 2023 by Que Tucker
Michaels is always a staple in my book! And the workers there are always helpful. Even if they don’t know, they find a way!
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September 2023 by Maxine Underwood
Good store! Well stocked with friendly staff
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July 2023 by Jan Pruden
Great. Bought mystery goody bag! Vary very pleasantly surprised!!
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July 2023 by Gavin Billey
The team at this location can in clutch. Very good customer service. Thank you Lee and Andrew for squaring me away.
