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July 2024 by Lauren Mitchell
Absolutely worst moving company I’ve ever had to deal with. DO NOT USE THEM. Every single thing they told us was a lie. They said we were paying for 3 workers, we got 2. Said an amount and then charged more, said loading day was Friday and showed up on Thursday and then told us off loading was now Saturday instead of the original Sunday so we jumped in the car and raced to the state we were moving to not being able to say bye to people had planned to say bye to all for them to tell us now it’s Monday instead. I called this morning to see what time and they said 6pm. Then they just called and told us it will be tomorrow instead. Oh, they also said the whole truck would be ours and when they showed up it was more than halfway full so they couldn’t even grab everything on the list. So we still need to go back and get the rest of our stuff. Which defeats the whole purpose of us spending 6,100 dollars for less than half of a 26ft box truck and not getting it picked up or delivered when it was supposed to be. And customer service tells you too bad.
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June 2024 by Rick Reyes
Fair pricing and great moving experience!
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June 2024 by Tom O
1 star is too generous for this company. Please save yourself the headache and don’t use them
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August 2023 by Kip Malinosky
Great service! The movers arrived early, worked quickly, efficiently and were friendly!
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August 2023 by katracho maldonado290491
I want to first start by saying thank you to Regal Moving Services for the wonderful job they did. My wife and I were nervous since we have not moved in a very long time. They were very patient with us and understood the complex situation we had for our moving day. The movers came started working and I was just blown away by how fast they had things going. They made everything so simple and easy for my already worried wife. I definitely would recommend you to my family and friends. Thank you so much
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August 2023 by Cj Renner
Stan was the manager and was thorough and responsive. Dennis led the moving and packing team and did an outstanding job. I highly recommend them.
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July 2023 by Alanna Steffens
So far so good! We're on leg 1 of a 30 day move. The movers showed up on time, they brought what was asked as far as moving materials, and they were quick. I wasn't really finished packing and they were nothing but supportive to help me finish getting everything prepped and out the door. Our stuff is now 30 days in storage and we'll move in a month into our permanent home. Thanks to Linda, Stan, Peter, Christian, Carlos and Kevin for a great experience so far!
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June 2023 by John And Paula C.
We used Regal moving services for our move from MD to DE and they were great at the beginning and we had thought at the end until we found out we were missing some boxes and that they damaged our refrigerator. Their claims person Ron told us we needed to have a company assess the problem and they would reimburse us for that cost and the cost to have it fixed, right up until we told him the cost was 1500, At which point he then reneged on that and said they would pay half for a new one. He told us that the claim had been sent to Stan and he'd cut us a check. We never got it and when we tried to call Stan everyday for two + weeks we never got a call back or a response. That was over 6 months ago and were still waiting. We filed a BBB complaint but they never responded to that either When sent letters, and I even sent registered letters that were returned. We did a great deal of research into moving companies before selecting them and they were top rated At the time, and priced within our budget. We worked with their salesperson, Mike, who assured us that we'd made a good decision to use Regal, top of the line, honest, above board in their work, ha! We should have know by the fact that Mike left the company 2 months after pickup that there were issues we might have in getting our stuff back without incident.Stan be forewarned our attorney is considering filing charges of theft, grand larceny and fraud if you do not address our claim. We paid extra for the insurance and have not received satisfaction to date.
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May 2023 by Christina C.
RUN, RUN, RUN FAST This is NOT a reputable company. The absolute worst customer service. They lost several of my boxes and half of my bedframe. It now falls over. They showed up 5 hours late for the move without enough movers. They then had to move me in two days, and the second day brought movers they found on the side of the road. They have not answered my claim and when I call ed to complain they threatened me. Do NOOOOOT use this company? I wish i could select ZERO stars.
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April 2023 by A Menwer
We had an excellent experience with our Regal full service move!The crew handled all of our items with care, used high-grade packing materials and accommodated where promised/requested. We have already shared our experience with our real-estate agent, thus spreading the word by adding Regal to their "preferred vendor" list.Words can't describe how pleased we were with our Regal move other than rating this company and their crew with Five stars!Thanks again for everything!!!
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April 2023 by Katryna Cocks
We used Regal for two moves this month. Excellent service, extremely helpful and we would definitely recommend them for any moving needs you have.
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March 2023 by Katryna C.
We used Regal for two moves this month. Excellent service, extremely helpful and we would definitely recommend them for any moving needs you have.
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March 2023 by Ashley M.
We had an excellent experience with our Regal full service move! The crew handled all of our items with care, used high-grade packing materials and accommodated where promised/requested. We have already shared our experience with our real-estate agent, thus spreading the word by adding Regal to their "preferred vendor" list.Words can't describe how pleased we were with our Regal move other than rating this company and their crew with Five stars!Thanks again for everything!!!
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March 2023 by Roop Zahra
We booked Regal Moving Service for a interstate move. Overall I am very impressed with the service. Linda and Stan were were responsive and helpful in answering any question that I had including walking me through the insurance options. Linda made sure to follow up about any open questions and get me the answers I needed. Our driver Peter was wonderful and kept us updated throughout his drive. Delivery was fast and went smoothly, our items were delivered within 3 days. I would definitely book them again in the future.
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January 2023 by Lisa Steelman
Hire Regal for an interstate move and you, too, can get a delivery of someone else’s vault and furniture pieces. Going on 8 months and I still don’t have my items but paying $350 in storage for boxes delivered to me that need to be returned to rightful owner. Regal has not reimbursed for any of it, nor the high fees to pay for the “move”. Meanwhile, my items sit in their warehouse (8 months now) because it’s not profitable for them to do the long distance haul/exchange. BONUS: If you act today, they will even move your treadmill and leave it in your living room for five months in this condition. And then tell you that it can’t be touched or moved because it will void the insurance claim. They will come and pick it up at the threat of legal action, send one guy (so have someone on hand to help), destroy it further, and then never turn the claim into insurance because they have not paid their premium to the insurance company. I highly recommend Regal if you are looking for a very expensive way to dispose of your valuables and heirlooms and if you have extra cash to pay for someone else’s storage.
