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February 2024 by mahshid s
hi , The worst bank in America.The manager of the bank Rory Todd Rovin was really awful. I went there to change my address. The manager said to me wait in my room until I come, and then he went to the toller and took care of other customers' work. After 20 minutes, I left the manager's room without taking care of my work. He told me to wait in my room, I'll be back. It was so late that I gave up and went back. The bank manager is a very horrible and irresponsible person, and he was not friendly and warm at all.I don’t like to go there again.
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February 2024 by Mehrdad
Hi , I went to the branch of pnc bank , the manager name is Rory Todd Rovin?? , he was really awful also this bank is the worse bank in the Usa.He ignored me until I leftI do not recommend this bank to anyone
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February 2024 by Johnny Lee
I was there for an International Wire Transfer. I was greeted immediately, and met with Eduardo who helped me with the transfer. Eduardo explained to me every step of the process, and took time to explain to terms I wasn't familar with. He helped me validated the inforamtion so I can be sure the wire is send to the correct accountt. I was very pleased by the entire experience. Thanks Eduardo and PNC team.
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January 2024 by may shanaa
The manager was very helpful.
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November 2023 by Insulin Junkie
They didn't have to, but someone there went above and beyond to help me. I appreciate your kindness and your faith. Thank you.
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September 2023 by Chavdar Chernev
I call them, they answer and then they hold my call and dont come back to the call. My personal banker haven’t answered my calls from 2 weeks either. The worst bank in America.
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September 2023 by dawn maroney
Slowest drive thru EVER
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March 2023 by Ayesha Hafeez
We came to this branch to open an account, they told us to make an appointment and wait for your turn, we waited for an hour for our appointment, but noticed that there is no point of making an appointment because they take another walk-in person then I ask what about our appointment? They have no answer and after I get upset then they took us.
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January 2023 by Peter Ginzburg
I had ATM malfunctions twice within a few months. One ATM counted my money wrong and when I went to retrieve it, it got jammed. Had to file a dispute and wait days to have my money actually be deposited.The people here are great, but the systems are subpar at best. They charge you late fees on top of late fees without reaching out to fix the problem either. I had autopay set for my credit card to pay extra early, but they took it as paying extra late. Charged hundreds of late fees until I noticed. They wouldn't reimburse the full amount of late fees.Opened an account at another bank already, might move all my money out soon.
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December 2022 by Brittany K.
Slow service. Not enough chairs for clients to sit in while waiting. Clients aren't called back quickly enough. No sense of urgency here.
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May 2022 by Nicole J
Great service! I had an odd problem come up, with a check that I deposited using the mobile app. Contacting PNC customer service through the web site got me nowhere. Calling the general customer service department phone number resulted in being told that I needed to wait for a letter, containing more info, to arrive in the mail.So, I went to this local branch and was able to sit down with someone who worked there. The person who helped me took a genuine interest in what happened and was able to make some phone calls to get everything resolved pretty quick.
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October 2021 by Fidel Guevara
They want to charge 2% to cash a check, what a rip off.
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July 2020 by Stifani J
I am representing a big retail company and depositing every week big amount of money. One at Wells Fargo and one here at PNC. I finish with Wells Fargo in few minutes because the do special treat for business. But here at pnc. Always took me ever.Am thinking to move both accounts to wells Fargo to get out of stress of waiting in this long driveway line
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July 2020 by Vic Selestay
People who work the customers at the counter are exceptional. Management people terrible. No respect to customers. But, again, people at counter are only reason I have not changed banks.People at counter: 5 star plusBranch manager: rather not say
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April 2020 by Emily Dickerson
It boggles the mind, that the bank's we trust to handle all of our money, can't figure out how to correctly set their opening and closing times on Google. If only I could charge the bank, with interest, the time I have wasted.