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November 2022 by Jordan G
Was given a truck with trash in the cab and three cracks on the driver's side of the windshield. Pointed the issue out, was told it's not a problem. Typical drivers are not used to these big trucks, doesn't make sense to make things more difficult or dangerous on them due to negligence in maintenance. Penske might pay the ticket, but I'm the one getting pulled over and missing deadlines.
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November 2022 by robert honeycutt
Little bit pricey but good service!
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October 2022 by Suzette Zablit
Excellent service. Great truck. Good prices and Ahmad, the salesperson upon returning the trailer and truck in Sterlin VA was most cordial, pleasant and helpful. Thank you for an easy and uncomplicated move !
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July 2022 by Zain Khokhar
Most shady place as far it goes to truck rentals. We were renting from them for years and they suddenly decided to 3 times double our rates for no apparent reason. The manager has ZERO managerial skills. Ever time we ask them to talk to higher management they give you a phone number for a different locations manager. I will go all day with these guys to get to the actual district manager. They are robbing people left and right. I have seen some friends come in and they always get a special rate. Also i just found out, the district manager that they provided to me has left a review for them. I was told the name is Michael Moyer, if you scroll down you will see a review from him. These guys are a waste of time. DO NOT RENT FROM THEM!!!!!!!!!!!
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July 2022 by Laura Zain
Horrible customer service. We have been renting from years and have paid them thousand of dollars. We had a fixed rate for the time being and they suddenly doubled our rentals for no reason. The management is full of lies and always lying about who actually is the district manager. The manager Frank has ZERO customer service skill. I am trying to get in touch with the actual upper management rather than these tools that answer the phone. DO NOT RENT FROM THEM!!!!!!
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June 2022 by George S.
Not a good experience. I'll start by saying the customer service I received initially had me encouraged. Their website was down and my online reservation did not show up in their system, so on the day I was supposed to pick up my rental truck, even though they did not have one in that size available, the gentleman I spoke to on the phone was very helpful in quickly finding a location that had one available for me. From there it was all downhill. I had to pick up from Home Depot in South Riding. No problem. Or so I thought. I get there and they are unable to complete my transaction and give me the keys because according to the lady there the reservation was not completed by Penske, and they're just a 3rd party vendor so they can't handle that part. Ok, that's fine. So I wait about 5-7 mins while they get it sorted out. Eventually she hangs up the phone and lets me know we're good to go. That's when she hands me contract + bill for $328!!! Now I'm confused. How is a $49 truck rental costing me $328 before I've even seen or driven the truck?? I was told that there is a deposit of $150, to which I replied, "that still doesn't add up"... I'm addition to that, I was charged another $97 for mileage at the astronomical rate of $1.29 per mile, which is dwarfs uhaul's rate of $0.99 per mile for local moves. Mind you, I was charged for 75 miles before even touching the keys. Keep in mind, that none of this info was on their website or communicated to me by the customer service rep I dealt with. Ultimately I got moved and did what I needed to do, but there's nothing I can say about it my experience to justify how much more expensive it is in comparison to uhaul. There are no ramps on the trucks, renting a dolly is an additional $50, the $150 deposit, etc..... with as expensive as everything in the country is right now, save your money and just go uhaul!
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February 2022 by Jordan Gummo
Was given a truck with trash in the cab and three cracks on the driver's side of the windshield. Pointed the issue out, was told it's not a problem. Typical drivers are not used to these big trucks, doesn't make sense to make things more difficult or dangerous on them due to negligence in maintenance. Penske might pay the ticket, but I'm the one getting pulled over and missing deadlines.
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February 2022 by HWS HWS
One of the best locations in the country! The staff was very friendly and helpful and accommodating! Thank you for last second help with truck rental!
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August 2021 by BrokyGTV
quality ever
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August 2021 by Bobbie Wilson
New top of the line facility. Great service for fleet companies. Nice manager and great tire guy named Jay!
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July 2021 by Makai Roberts
Have the truck I reserved 3 weeks ago maybe?? That would be of help. If I reserve a truck with a lift gate at the leesburg location. Maybe have the truck I reserved there? Not in sterling so it's an extra 15+ miles I have to pay for right off the bat. Without a lift gate. Juuust maybe?
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May 2021 by Marius
Very friendly and helpful staff. I rented a one way 16' truck with a car platform and they helped me attach the platform and load my SUV, after being allowed to get the truck first to be loaded and the car platform the next day. The truck I rented was a 2020 one (rented in Apr 2021), in perfect condition and very clean. As a first time customer, I got a decent discount (better quote that U-Haul) and most important, the truck and carrier was guaranteed for me (as compared to competitors who don't). Highly recommended!
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April 2021 by Marsha Batchellor
Great guys. So easy and NICE TRUCK
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March 2021 by Rich Lee
Quick truck rental process. Well equipped trucks. Polite staff.
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February 2021 by Leonel Martinez
Good service!
