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January 2024 by Bre Davis
Do your self a favor and go to any other massage envy in the area. The front staff at this location are regularly rude and they seem like they’d rather be anywhere but there. I dealt with the poor customer service because I enjoyed the work of the two women who give facials there. This week, I tried to cancel my appointment with them because I had to have a spot removed from my cheek by my dermatologist. I responded to their confirmation text message within 2 minutes of receiving it. I offered to provide them proof of this and the manager told me that it didn’t matter and I would still be charged for the appointment because I responded after 11am. When I pointed out that I didn’t get the text until after 3pm the first person I talked to told me it was my fault because their text messages go out at 8am and then the manager told me that it was my fault because their messages go out 48 hours in advance. After realizing I was being lied to I asked the manager if this one visit was really worth my business and she told me she didn’t care because they are part of a bigger LLC and not individually owned. Great to know that not all massage envies are individually owned but from now on I will only support the ones that are. I’d rather support an individual who depends on me to show up rather than a big LLC that obviously doesn’t feel the need to treat its customers or it’s disgruntled employees right.
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December 2023 by Sidney Fisher
Friendly, accommodating, skilled, immaculate, considerate
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November 2023 by Deborah Libert
Love, Love, Love this place!!!
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October 2023 by Emily Nguyen
Recently treated my mother to some "me" time by spoiling her with a facial here at ME with Lorraine!Upon entering, first impressions were that the receptionist was friendly and attentive, establishment was nice and clean and the esthetician Lorraine was beyond informative and friendly. Would highly recommend booking an appointment with her if you're in the market for a facial or chemical peel! She was also very detailed and meticulous. 10/10!
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August 2023 by Casi Flordeliza
One the estheticians here is very annoying (talks too much and too loudly for a spa, gloats about herself and her love for cats) and condescending (makes you feel like you don’t know anything about your skin and tries to take away the subjectivity of the meaning of what a client feels is “tolerable”), which makes for a very unpleasant experience all around. I thought very seriously about getting up and walking out, and wish I had now, because it did not get better. I question her expertise because she ended up recommending a product that wasn’t actually for my skin type and did more harm than good. I will never go to her again, and I wouldn’t recommend anyone go to her either. I think her name was Rebecca. But you’ll know it’s her if you get her, unfortunately. In my 9 years of membership, I have never had a facial experience as poor and uncomfortable as the one she provided. My massages at this location, however, have been descent.
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July 2023 by Sue Schuck
I love this ME location! I have been a member for awhile..and travel with my job a lot so have been to many locations..but this is my favorite! I love Traci at the front desk...always nice and helpful! Just had a life-changing 90 minute stretch/massage with Charles! I love Lorraine for facials! They are all wonderful here!
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May 2023 by Mary Fotheringham
Experience here is solely dependent on massage therapist. Ana is amazing and has a lot of sincerely good energy. Great therapist and glowing person with healing hands.
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December 2022 by Michelle Romyn
Rebecca is really great. She takes the time to understand my skin concerns and goals and gives great advice. I always walk out feeling refreshed.
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December 2022 by Jenn Daughtry
Ana is wonderful! Personable and still very professional. Great massage!
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December 2022 by Clancy Nixon
Jarrett does a great job! He does a deep tissue massage that really helps me. He’s always pleasant and kind.
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December 2022 by Raffael Hanks
I visited the( 28 Dulles )Message Envy yesterday and had the worst experience with a rude, unprofessional, out of shape and unattractive desk clerk. The masseuse was late. I never received the message . The disrespectful and unprofessional clerk tried to charge me after I told her I wanted to cancel. I will never give MESSAGE Envy another dime. How can 1 person be disrespectful, rude, out of shape and unattractive and still employed?
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December 2022 by Nicole Hansen
I had the best facial with Rebecca. It was so relaxing and left feeling refreshed and radiant!
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July 2022 by Alyssa G.
I am shocked they barely has 3 stars. This is the best Massage Envy I've been to for facials. Trying to find a good esthetician is so hard. I've been to almost every Massage envy in Northern VA, from Reston to Chantilly to Leesburg. Not only did I finally find one great esthetician I found two! Laylah (completely butchering her name so sorry) was the first esthetician who I loved but tragically left the company. They replaced her with Lorraine who was also amazing and knew exactly what my skin needed. The front desk is always so sweet and kind. I would trust these ladies with any product recommendation! Every product I've purchased here have became must haves in my skin care routine as they have completely changed my oily acne prone skin. They're never trying to just sell but truly take the time to know my skin inside and out. 10/10 will always recommend this location. 100% worth the 15 extra minutes from my house vs the location that's 5 minutes away. (Shazia at Leesburg was also wonderful but a bit too far for a 60min facial for me)
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July 2022 by Larry Buxton
Ashanti is one of the best I’ve ever had. Most therapists at ME greet me with a cup of water when I emerge; Ashanti disappears. A small customer service point, I’ll still return for her excellent work.
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July 2022 by Linda Forman
Very good Therapist- Char. She is always concerned with how I am feeling and checks in frequently during massage. Very supportive and carful with regard to any medical condition.