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March 2024 by star homes
Horrible Horrible Location. No one picks up the phone when called. I am trying from last 30 minutes and still trying.
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February 2024 by JOSUE_ LENIN
GREAT SERVICE
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February 2024 by John Citro
The guy who's normally behind the counter is helpful and friendly. I've been here a couple of times since they work with my car dealership to provide loaners during repair work. Consistently good and reliable customer service and a convenient location.
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February 2024 by Amjad Abbas
Great staff and very good service.
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January 2024 by Anton
Great service, thank you VW for opportunity drive Kia soul for couple weeks
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December 2023 by Courtnay Cozine
This place deserves zero stars! I reserved a car through Triple AAA because since I am a member. I did this several days ahead and paid the insurance fee. When I showed up to pick up my car the man at the desk told me that they couldn't take my bank card to pay my rental fee and said they only take credit cards. I told him that this was the only card that I had and it had a Visa logo on it and I use it everywhere with no problems. Again he told me that he wouldn't take my card and had to use another card if I wanted to rent a car. I told him again that I didn't have another card and he said that he would have to cancel the rental if I couldn't pay with another car. I told him to cancel because I didn't have any other way to pay. I did inform Triple A that they should consider dropping this location due to the poor reviews.
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December 2023 by Burcu Anilan
If I could give zero rating, that’s what I would do! I reserved a car 2 weeks in advanced and when I went to pick up my car, it was given to someone else with the excuse that I was late when in fact I wasn’t late! They told me that there was a waiting list and if I was willing to wait however I had a meeting to attend and I would be late if I waited. I wasn’t familiar with the area, because my home is FL! I was in VA for business and I was left alone with no car in a city/state where I wasn’t comfortable with. Two agents had no sense of emergency or sense of care to understand how they messed up my reservation instead they made me feel scared when they said there is nothing to do ma’am! I had to Uber to my location for $142 each way and customer service just said we are sorry about your experiences!!Hertz is not reliable!! Please make your arrangements accordingly!!
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October 2023 by Fr0zenHotdog
I made a reservation and am currently in a car being driven with my 2 year old daughter to get a car because mine is in the shop. On the way I got a call from a nice lady working for the company and she told me I cannot get a car today. They have none and do not take same day reservations… so why was I able to make a same day reservation??? My driver is upset but still getting paid to take me back home to find a new reservation. Hertz is a joke. They didn’t offer to find a different location or car just so sorry we can’t help as promised. Do not rent from these people. Again the female customer service that called was polite despite having to tell me her store does not honor their same day reservations that they let you book online.
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October 2023 by Mason Lee
Nice people, but I was charged an extra 2 days when the car was dropped off on-time in the key box. I have requested a refund through Hertz.update: the customer service through fb messenger was helpful in getting the refund in.
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October 2023 by Marlon Willis
This location is horrible, but Hertz in general is a disaster. Long story short, the computer systems were down and they never attempted to get reimbursement from the insurance company. Of course they send me the entire bill even though the insurance company is responsible for 80%. In my attempts to call Hertz to rectify the situation, I encountered some of the rudest customer service reps ever. I will refrain form giving them my business in the future.
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September 2023 by Will Reed
Absolutely disgusting!!!!The car was dirty and smelled completely rancid. No one ever picks up the phone and the voice mailbox is full. They were almost a hour late picking me up even though I have confirmed the pick up time that same day. This place has absolutely no respect for you, your time, or the money you are paying them. Avoid at all cost.
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September 2023 by Soheil Razavi
Total scam! Spend hours on BJ’s site to rent a car.Made reservation and bought extra protection.Later that day in the early morning the Hertz called and told me they have no car to rent and should try their 1-800 number to find a car. FinallyLocated a car at the Dulles airport. Once I went there to pickup the car I see the lot with hundreds of cars and no sight of shortage. Surprisingly cost went up a lot and they totally ignored my contract to the degree that it was obvious that they want more money for so called airport location.In the age of information, these people openly trying to cheat customs. Walked out since the manager was not willing to honor my contract.
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September 2023 by Ahmed A. AbuMutair
Waiting more than 30 min for the staff to show up. No one come. Hertz need to take serious action. This is totally unprofessional
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August 2023 by MV Bourn
This is the worst Hertz to come to! Go to Rochester Hills, where professionals are at work.Sterling Heights location has horrible customer service who scams you regardless if you bring in the car on time or late. They make you pay extra, regardless if you drop it off in their lockbox on the same day and time you picked it up.They make you park in the Dollar Tree lot that is a 5-10 minute walk away. Because apparently your car will be towed if left in their mobile home building.They’re cheap because they’re horrible and legitimately just scamming people. Google doesn’t even show them when you search Hertz. That should say a lot.Close this place down already.
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August 2023 by Rich C.
000000 star for this location, never rent a car here. Location says open at 8:00am, I wait for 40mins and no one here, i need to Uber to my destination for not late for my schedule. The photo I took is 8:35am. No one at the counter and no phone call can be reached. All the computer's off. Worst place.
